I can honestly say I loved Benchmark until they brought in the new management. They used to be nice, cooperative, ad helpful. They listened if you had concerns, and responded within 24 hours for maintenance requests. The new management is rude and inconsiderate. They don't help problems, they don't care to listen to your problems, They are condescending and rude, it's sad really. I can't wait to leave!

User Responses
From: Senia28	Date: 11/20/2008
Dear Anonymous, My name is Yassenia Rodriguez, and I'm the newest Manager at Benchmark. Benchmark has been managed by CNC Investments for years and held a good reputation until recently. I joined Benchmark just this Monday and understand your concerns. I am fully aware how unhappy everyone is and how unattended the property and residents are. I can not apologize enough on behalf of CNC, and I wont make any empty promises. I am a true believere that talk is cheap. I come with years of customer service and 10 years of experience in this industry. I do believe that your needs, concerns and request are number one. I hope to improve the rapport between you the residents and the Benchmark Staff. I invite you and all the residents to come into the office and meet with me personally to address any unresolved issues you may have. I will promise dedication and hard work to improve Benchmark in a timely manner. Yours Truely, Yassenia Rodriguez Benchmark Manager

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