To begin, when we first moved in we were given one key (there are two of us in a two bedroom apartment) and told that we could stop by during business hours to pick up another key. It took 3 tries and 2 wrong keys to finally get the proper key. On one occasion when I went back to have a working key made, I was told that it would probably be easier to just go to Home Depot than to keep going back to the office until they got it right. This back and forth created a situation where my boyfriend and I were having to plan our entire day around each other for 3 days until we both had working keys. With my working full time as well as being a graduate student and him also having a demanding job - this was a difficult first few days on top of the move.

When we first moved into our apartment, it was filthy! I would not move out of an apartment and leave it that dirty - much less expect to move into one. There was at least and inch of dirt, leaves and bugs on top of our kitchen cabinets. It looked like they had been stored outside and recently installed. Everything was dirty and dingy - bathtub, walls, base boards, refrigerator, etc. All of this was noted on the "Too Be Fixed" sheet they gave us upon move in. In addition to the dirtiness of the apartment, our back door (a sliding door) would not lock unless there were two people there to lift and push the door. Not exactly a safe situation for myself who is often home alone. I truly doubt that our apartment even recieved a "walk-through" prior to us moving in. Despite mentioning all of this on the form they provided, it took multiple service requests and finally a call to the manager to get our apartment properly cleaned.

Unaware of the problems that we would have here, I referred my assistant to our apartments when she moved here from Austin. The office informed us that we would recieve a $50.00 Target gift card for referring her. It is literally no exaggeration to say that I stopped by the office at least 10 times and made 3 phone calls regarding the gift card. When I would stop by on the weekends the ladies in the office would tell me they knew nothing about it and I would have to come back Monday-Friday during regular business hours. Unfortunately, I work at least from 8am to 6pm Monday through Friday. She moved in February and we June.

Perhaps the most disturbing issue has been our experience with the Emergency Service line. Our first experience was when we had water leaking into one of the bathrooms from the floor above. We called the emergency service number multiple times from 7PM until midnight when we went to bed. No one ever responded. So, I set my alarm to wake up early on Saturday, my only day to sleep in, to be at the front office when they opened to let them know that we had a leak. They did send someone to look at it and it was fixed the following day. Thank goodness the weight of the toilet from the 2nd floor did not get to be too much for the sopping wet ceiling - or we would have really had a problem. When I asked why we had not heard - I was told that the emergency pagers must not be working. Obviously!

On another occasion, our hot water heater began leaking at the seams. Again, we called the emergency line as it was flooding our laundry room. We called three times with no response. Luckily, this time I had a girl from the office cell phone number (as the office was already closed). I felt bad for calling her when she was out of the office but was very worried that our entire water heater was emptying out onto the floor. She had already left work but came back to call the maintenance man. Again, another example of what a superior asset she is to this property. The maintenance man did come to turn off the water and offered us a key to the "show" apartment so that we could shower and dress in the morning as we would not have hot water for the evening or next day. Although very inconvenient, I feel fortunate that we had a place to shower prior to work. When I called the manager the next day to inquire as to why no one called us, again, from the emergency line - I was told that they just received new pager systems and they must not be working.

We also have a leak in our kitchen that has caused the paint to begin bubbling of the wall. I got up on the cabinets and physically touched it and could see the liquid moving around between the paint and the wall. When they came to fix it, they just popped the water bubble, let the dirty water run down the wall and left me a note that there was not a leak. Now, the paint is peeling off the wall in huge sections. It really is quite beautiful!!!

Beyond this, we have a huge spider,roach, water bug an ant problem. I think the roaches have finally been taken care of since I have spent a fortune putting roach bait in every corner. The spiders are still in every corner. It is very frustrating to call the management to let them know we still have a roach problem and for them to repeatedly tell me -"They are not roaches - just water bugs." Believe it or not, I know the difference.

There are many other small issues not really worth mentioning that, along with these things have just built up to be a lot of frustration. Overall, the service - again with exception of Jennifer - is atrocious! The ladies in the office are far from professional and far from helpful. I truly feel it is a hassel living here. There is always something broken - something leaking - something wrong that I am just too busy to deal with it or just don't feel like be made to felt like I am "bothering" them.

My experience at this property has been a horrible experience. I will neither renew my lease or refer this property to anyone! I am truly counting the days until my lease is up and we can move into an apartment that is clean, well-maintained and the staff genuinly cares about its tenants. I would relish the thought of being able to end my lease here and move on.

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