However, if you decide to rent here, here is some information you will need:

City of Irving Water Dept.
http://www.ci.irving.tx.us/water/customer_service/ 721-2411

To verify whether it really is the City of Irving shutting off the water once a week.

NW&P
http://www.nwpsc.com/nwp_main.html
make copies of your bogus bills because, at some point, you will get a bill that is unaccountably high. Thank creative accounting and plain old professional incompetence. Then:

Request (in writing) to see (in writing) exactly how your bill was computed. According to your lease, they must allow you to view this information (in the office) within three working days of your request. You will get the run around and insulted. Then you will have grounds to file complaints with:

Texas Public Utility Commission
http://www.puc.state.tx.us/ocp/complaints/reg Commission of Texas
http://www.rrc.state.tx.us/divisions/gs/rap/GasComplain Commission on Environmental Quality
http://www.tceq.state.tx.us/comm_exec/audit/repo of Irving - Office of the City Attorney
http://www.ci.irving.tx.us/city_attorney/
(9 721-2541

Avoid the office boy, Matthew. Although he is charged with the responsibility of dealing with resident inquiries, his only real function is to serve as demotion insurance for his supervisor, Stephanie. Better to just contact the Lincoln Property Dallas/Fort Worth regional manager at:

http://www.lincolnapts.com/companyprofile/regionalO

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