Rancho Mirage Apartments
1200 Hidden Rdg, Irving, TX 75038
972-518-1288  save favorite
AVERAGE RATING
recommended by:
22%

overall rating:
2.8
3.0
2.98 Parking:
3.2
3.15 Maintenance:
3.1
3.06 Construction:
3.0
3.0 Noise:
3.1
3.1 Grounds:
2.8
2.79 Safety:
2.9
2.9 Office Staff:
< | >

Had a bad experience!!!

From: -Anonymous-
Date posted: 4/15/2003
Years at this apartment: 2003 - 2003
 
We have been looking for an apartment in Irving for the last couple of months. The first time we saw Rancho Mirage, we liked it instantly. It was in a great location, close to work and the apartment itself seemed well maintained. We had seen Rancho Mirage a year back when we were planning to move out of Arlington but ended up staying here another year.

We filled out an application, paid a $70 application fee $250 deposit. At that time, the employee who was working asked us if we had been there before. We said yes, that we had. At that time, he NEVER said anything about us not being qualified for the look and lease or that we would not be eligible for the current rent special since we came a year back.

A few days later, I called to see if our application had gone through. The assistant manager told me we would not qualify for the look and lease since we had visited the apartment a YEAR back!!! On top of that, he said, we would not qualify for their current special on that apartment, we would get the rental rate on the apartment that was there one year ago!!! We were very upset, as we filled out the application based on that information. So we decided to withdraw our application. Then the manager tells us that they cannot return the application fee as the application was already processed. She said the employee working there was a part-timer and did not know the procedure. I told her that was not my problem but she insisted that there was no way I could get my money back.

I would not recommend this place to anyone and I have never even stayed there. We filled out an application based on wrong information and ended up paying for the mistake of their employee. The manager even apologized on the employee?s behalf but apparently was not sorry enough to give us our money back!!!

Recommended: NO
Overall Rating
3 out of 5
Parking:
3 of 5
Maintenance:
3 of 5
Construction: 3 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
1 of 5
I'm the author!
Lived here?


Your thoughts? Post a response to this review.
Display my response: with my username anonymously
Responses appear below reviews and one response per user is permitted.
   Free estimates on moving trucks      Find apartment share/roommates
What's New On OH MY APARTMENT

   No-Budget Ideas for Decorating Your Living Room - Dec 04
   How to Create a Zen Garden on Your Balcony - Dec 04
   The Art of Packing Boxes for Moving - Dec 04
   Interior Design Tips for Traditional and Classic Style Apartments - Dec 04
   Renting in Chicago: 3 Laws You Should Know - Dec 04
   10 Things Smart Renters Know About Apartment Hunting
   How to Break Your Lease Legally



Up to: Rancho Mirage Apartments
          Irving apartments

Disclaimer: No attempt has been made to verify or assure the accuracy of the claims made by the author of this opinion or responses. You must judge the truthfulness of any review and accept responsibility for your use of this information.

tracking gif