We have been looking for an apartment in Irving for the last couple of months. The first time we saw Rancho Mirage, we liked it instantly. It was in a great location, close to work and the apartment itself seemed well maintained. We had seen Rancho Mirage a year back when we were planning to move out of Arlington but ended up staying here another year.

We filled out an application, paid a $70 application fee $250 deposit. At that time, the employee who was working asked us if we had been there before. We said yes, that we had. At that time, he NEVER said anything about us not being qualified for the look and lease or that we would not be eligible for the current rent special since we came a year back.

A few days later, I called to see if our application had gone through. The assistant manager told me we would not qualify for the look and lease since we had visited the apartment a YEAR back!!! On top of that, he said, we would not qualify for their current special on that apartment, we would get the rental rate on the apartment that was there one year ago!!! We were very upset, as we filled out the application based on that information. So we decided to withdraw our application. Then the manager tells us that they cannot return the application fee as the application was already processed. She said the employee working there was a part-timer and did not know the procedure. I told her that was not my problem but she insisted that there was no way I could get my money back.

I would not recommend this place to anyone and I have never even stayed there. We filled out an application based on wrong information and ended up paying for the mistake of their employee. The manager even apologized on the employee?s behalf but apparently was not sorry enough to give us our money back!!!

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