Mira Vista Ranch formerly Villas of Highpointe
350 Continental Drive, Lewisville, TX 75067
214-488-4400  WEBSITE save favorite
AVERAGE RATING
recommended by:
43%

overall rating:
2.4
2.6
2.6 Parking:
2.5
2.54 Maintenance:
2.7
2.66 Construction:
2.3
2.34 Noise:
2.5
2.51 Grounds:
2.7
2.74 Safety:
2.5
2.46 Office Staff:
< | >

ok for a while

From: -Anonymous-
Date posted: 5/10/2006
Years at this apartment: 2005 - 2006
User Response is available. 3 responses
 
When we first moved here my wife and I were quite satisfied. The apartments seemed spacious and were brand new. A few months later things started deteriorating. Our sink started leaking and we called management. They finally came to look at it but did nothing. It leaked again, and again they did nothing. Finally we called and complained and they actually brought tools and fixed it. A couple of months later we had problems with our phone so we called management to come and look at it. It took them nearly 2 weeks before anyone came. When they did they told us it wasn't anything to do with the apartment so we needed to contact the phone company. We did and they said they would send someone out to look at it but it would cost a minimum of $35. We called management and told them they would need to cover this charge because it was not anything we had caused and they told us a phone was a luxury item and that they couldn't cover that charge. When we moved into this apartment they told us and 8 other families what our rent would be and that it would not increase when we renewed our lease, however, our friends just got their renewal notice and it is increasing by $110. The new management stinks and doesn't honor promises that are made. We and all our friends have had nothing but problems with them.

Recommended: NO
Overall Rating
2 out of 5
Parking:
1 of 5
Maintenance:
2 of 5
Construction: 1 of 5
Noise:
3 of 5
Grounds: 1 of 5
Safety: 3 of 5
Office Staff:
1 of 5
I'm the author!
Lived here?


User Responses

From: luckystar7 Date: 05/20/2006
The phone is your responsiblity. They should have came out to detect it was an not an internal problem before 2 weeks sure, but it is the residences responsibility to fix it unless the complesx is paying for the phone service.
From: mimiharshe Date: 06/08/2006
I agree that the phone is not their responsibility. There may be the other problems, but people...come on!!! Take some responsibility for something yourself!
From: hwy121 Date: 08/10/2006
I agree these apartments were ok when we first moved in.. It took 2 months for me to get tired of this property.
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