Mira Vista Ranch formerly Villas of Highpointe
350 Continental Drive, Lewisville, TX 75067
214-488-4400  WEBSITE save favorite
AVERAGE RATING
recommended by:
43%

overall rating:
2.4
2.6
2.6 Parking:
2.5
2.54 Maintenance:
2.7
2.66 Construction:
2.3
2.34 Noise:
2.5
2.51 Grounds:
2.7
2.74 Safety:
2.5
2.46 Office Staff:
< | >

Are you kidding me'!!!!

From: -Anonymous-
Date posted: 9/4/2006
Years at this apartment: 2006 - 2006
User Response is available. 1 response
 
I can see how people that like this place can say nice things about the looks of the apartment but how in the hell do you have something nice to say about the office staff and management. From the second I walked in the front office for the first time, everything seemed great. The apartments were so beautiful I could not wait to move out of my 20 something year old apartments. The very first night that we moved in we had a random neighbor just walk into our apartment with out knocking or anything to tell us that we were being too loud "moving" into our aprtment. We had lived on the 2nd floor for 2 1/2 years at our previous apartments and never had ONE complaint. We have lived here for about 6 months and had 15 noise complaints and the cops called on my husband and I and our 2 year old son 3 times in the middle of the day on a Sat. No that is not the apartments fault but obviously these have to be built cheaply in order for us to be having a normal Sat. afternoon and have the cops called b/c our 2 yr. old was being too loud. Due to this problem to office staff did ask us if we would like to move, we agreed and were moving in a month. A few days before we moved I went into the office to get an exact date to get the keys and well they had rented out our apartment that was promised and said they had no record of us ever wanting to move. Well it was there idea in the first place. Now we are moving finally and they want us to pay $200 for a transfer fee when this was all their idea. We have put in several maintenance orders and they have yet to be completed. Our floors had to be replaced so they ripped apart our baseboards and still have never fixed them. The bricks outside of our apartment are about to fall. Any time I go to talk to the manager she is always so rude, she won't let you explain yourself or talk without her interrupting. I would give anything to be back in my 20 year old apartments, the staff was so much more courteous and truly cared if the residence were happy. DO NOT GET CAUGHT UP IN A LEASE HERE!!!

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
1 of 5
Grounds: 1 of 5
Safety: 1 of 5
Office Staff:
1 of 5
I'm the author!
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User Responses

From: unhappyvillas2006 Date: 09/28/2006
Coperate Office has been on property all week. They fired the manager and the asst. manager. They say a new one is to be on property Oct.2,2006
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