City West Apartment Homes
#20,501 #7 #3,454

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City West Apartment Homes

701 Gilmer Road, Longview, TX 75604
(89 Reviews)
$895 - $1,450/mo
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Move-In Specials

$600 Look and Lease Special

Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 701 sq. ft.

$895 - $1,035

6 Available Units

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 1 Bath | 894 sq. ft.

$1,005 - $1,180

7 Available Units

See Floor Plan Details

B4

2 Beds, 2 Baths | 996 sq. ft.

$1,135

1 Available Unit

See Floor Plan Details

B3

2 Beds, 2 Baths | 956 sq. ft.

$1,235

1 Available Unit

See Floor Plan Details

B2

2 Beds, 2 Baths | 922 sq. ft.

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,049 sq. ft.

$1,450

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

F
F

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

City West Apartment Homes Reviews

(89)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2023

8/6/2023

Worst place ever

I got baited and switched by a manager there for a bigger apartment and got a small one after I signed the lease. Once I was forced into moving in everything and I mean everything was broken I can use any appliance, or it breaks/ā€¦Ā See More >
    Review Author Icon

    Amanda_M945

    Resident ā€¢ 2021 - 2022

    4/9/2022

    Perfect

    I give The Gilmer 10 out of 10 because the staff is always polite and helpful, the property is always well maintained, clean, and the flower beds are so pretty. What makes this place even better is the pool, dog park, and work out area.ā€¦Ā See More >
      Review Author Icon

      Dakota_N114

      Resident ā€¢ 2022

      3/25/2022

      Overpriced and in desperate need of renovations to be properly modern. Granted, if they did that they would just an even higher and more unreasonable price. Hot water never works, improperly aligned doors, and it's a lottery if your apartment doesn't have a roach infestation.ā€¦Ā See More >
        Review Author Icon

        njoseph@ronstringercpa.com

        Resident ā€¢ 2012 - 2020

        10/26/2020

        I have lived at Regency Park for 7+ years and enjoyed most all of that time. I lived in 2 different apartments at opposite ends of the complex. I liked both apartments and found the the whole living experience extremely enjoyable. I would definitely recommendā€¦Ā See More >
          Manager

          11/3/2020

          City West Apartment Homes
          Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with usā€”and we agree, ----- is truly a gem to have on our team! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
          Review Author Icon

          Tosha_W

          Resident ā€¢ 2017 - 2018

          4/21/2018

          I have two small children and I feel so unsafe I am a resident and not only have I gotten my new car towed but me and my husband's cars have been broken into many many times but this most recent time whoever stole fromā€¦Ā See More >
            Review Author Icon

            anonymous

            Resident ā€¢ 2017

            4/22/2017

            I'm always out of town so instead of taking up every single locker parcel at the mail box I sent my packages to the leasing office for me to pick up. I guess they got sick of looking at them so they took it uponā€¦Ā See More >
              Review Author Icon

              Darryl T

              Resident ā€¢ 2014

              8/21/2014

              I have been at Regency Park since mid-Jan 2014. My lease is ending in August 2014 and I have decided to relocate to another state. If I wasn't relocating I would be renewing my lease. The management team is excellent and has been veryā€¦Ā See More >
                Manager

                9/15/2014

                City West Apartment Homes
                Darryl, Thanks so much for your kind words. We wish you the best!
                Review Author Icon

                hagoodd94

                Resident ā€¢ 2014

                8/13/2014

                Awesome place to be! I just moved in today and Taryne who works in the office was very helpful and caring! She showed me around and made me feel very at home. My apartment is very nice. Im in a one bedroom, but it isā€¦Ā See More >
                  Manager

                  9/15/2014

                  The Gilmer at 701
                  D, Thanks so much for your compliment! I'm glad you like your apartment. Let us know if you need anything!
                  Review Author Icon

                  Resident

                  Resident ā€¢ 2014

                  7/8/2014

                  The worst experience I have had so far living in an apartment. If your young and run off of no sleep this community might be for you. If you working full time and are in school trying to make your life better and cherishā€¦Ā See More >
                    Manager

                    9/15/2014

                    The Gilmer at 701
                    Dear Resident, I am sorry that things are not what you wish them to be. We have to follow fair housing guidelines in all cases. We are not allowed to steer applicants to a certain location. If you are still having issues, please call me at the office and I will be happy to speak with you and see if there is some other way to solve your issues and make everyone happy.
                    Review Author Icon

                    mrazek

                    Resident ā€¢ 2013 - 2014

                    5/7/2014

                    the stuff is vary nice and good an vary fast to. the stuff knows people by name to. i lve living at regency park.

                      Manager

                      5/9/2014

                      The Gilmer at 701
                      We appreciate the positive feedback. We enjoy what we do and want to make sure that you are as happy as possible. Let us know if we can help you in any way.
                      Review Author Icon

                      lvnweston

                      Resident ā€¢ 2013 - 2014

                      4/29/2014

                      I love living here. The staff is amazing. The maintenance team is great. Any time I've had a maintenance problem it gets fixed within that same day. Its a quiet place and they keep the grounds looking very good all the time. My only issueā€¦Ā See More >
                        Manager

                        5/9/2014

                        The Gilmer at 701
                        Thanks so much for the compliments! I love hearing that the parking permit program is working well! Let us know if you guys need anything at all!
                        Review Author Icon

                        Resident 61708

                        Verified Resident ā€¢ 2013 - 2014

                        4/7/2014

                        BEEN HAVING ISSUES WITH MY AC SINCE NOVEMBER..IT IS NOW APRIL. IT IS CURRENTLY WORKING..BUT FOR HOW LONG? BEFORE THAT, MY ROOF AND WALLS LEAKED..HAD TO HAVE CARPET RIPPED UP AND REPLACED WITH 2 LARGE FANS GOING NONSTOP FOR MONTHS.

                          Manager

                          4/7/2014

                          The Gilmer at 701
                          Dear resident, I know the problems you are having and that you came in to speak with us last week. I am sorry I was not in the office to talk with you. I know you have been very patient with all of the issues you have had. I am now back in the office and would like to speak to you if you would be agreeable. The issues you have had are things that make day to day living difficult and I once again apologize. Please call me so that I can talk with you and see what we can do to make this right. Thank you
                          Review Author Icon

                          jwinslow32

                          Resident ā€¢ 2013 - 2014

                          3/3/2014

                          After dealing with our old apartment complex;moving to Regency Park was the best choice ever. We love the pools that they have, we love the activities that they do, and when something is wrong, maintenance has no problems coming out and fixing it! We loveā€¦Ā See More >
                            Manager

                            3/10/2014

                            The Gilmer at 701
                            Jattra, Thanks so much for the compliment! You and your family are a joy to have here! See you at our next resident event!
                            Review Author Icon

                            cammiedeeann

                            Resident ā€¢ 2013

                            1/31/2014

                            If you are apartment hunting, you owe it to yourself to check out Regency Park! When we got ready to move a year ago, I visited nearly EVERY apartment complex in Longview. Seriously. Complex, after complex, after complex. I was determined to find the best value--ā€¦Ā See More >
                              Manager

                              1/31/2014

                              The Gilmer at 701
                              Cammiedeeann, I very much enjoyed having you as a resident here. I am so happy that things are going good for the both of you and thanks so much for the kind words. Best of Luck to you both!
                              Review Author Icon

                              huntur243

                              Resident ā€¢ 2012 - 2013

                              12/31/2013

                              THIS I GREAT PLACE FOR FAMILYS, AND YOUNG COUPLES. WITH PARKS AND TWO SEPERATE POOLS GREAT WORK OUT AND AMAZING STAFF REGENCY PARK IS BY FAR THE BEST APARTMENT THAT ME AND MY FAMILY HAVE EVER LIVED IN. THEY STRIVE DAILY TO MAKE YOU FELLā€¦Ā See More >
                                Manager

                                1/3/2014

                                The Gilmer at 701
                                Thanks so much and let me know if there is anything we can do for you!
                                Review Author Icon

                                Robs84

                                Resident ā€¢ 2014

                                2/7/2014

                                I haven't moved in yet, however, based off of the exceptional customer service alone, I would definitely recommend Regency Park to my family and friends! Regency Park is a beautiful community, and from what I've gathered thus far, the people who live in the complexā€¦Ā See More >
                                  Manager

                                  1/3/2014

                                  The Gilmer at 701
                                  Robs, Thanks and I can't wait til you get moved in. I think you are going to love your apartment! See you soon
                                  Review Author Icon

                                  dorismass

                                  Resident ā€¢ 2012 - 2013

                                  12/23/2013

                                  My Mother and I moved from Florida two years ago. Before moving we had to find a place to live. We resorted to looking on line and finally found Regency Park. Right from the start the leasing Manager, Shana Jones, was aā€¦Ā See More >
                                    Manager

                                    1/3/2014

                                    The Gilmer at 701
                                    Thanks Doris! I appreciate the wonderful compliments. We are so going to miss you when you move back to Florida! Maybe I can come visit!
                                    Review Author Icon

                                    super1uc

                                    Resident ā€¢ 2007 - 2013

                                    12/16/2013

                                    My Wife and I have lived at Regency Park Apartments for the last 7 years. We have not ever thought of moving. The Manager and Staff are the Greatest! When you call in a Maintenance repair item, they respond immediately. The Staff goes out ofā€¦Ā See More >
                                      Manager

                                      1/27/2014

                                      The Gilmer at 701
                                      You guys are super fantastic. Thanks so much for the compliments on our maintenance teams and staff. Let me know if there is anything you need!
                                      Review Author Icon

                                      readytomove2014

                                      prospective ā€¢ Visited 2013

                                      12/13/2013

                                      I looked a long time before deciding to lease an apartment. I decided to lease at Regency Park because I was treated so warmly by the leasing people. They seemed to really care about what I needed and wanted. I love the DVDā€¦Ā See More >
                                        Manager

                                        12/18/2013

                                        The Gilmer at 701
                                        Thanks so much! We look forward to having you as a resident too! See you soon!
                                        Review Author Icon

                                        cowboy1987

                                        Resident ā€¢ 2012 - 2013

                                        12/10/2013

                                        I moved to Regency Park a little over a year ago and I Love it. I love the staff and all that they for us each month with the different activities. Not only that but each time that I have called in a service requestā€¦Ā See More >
                                          Manager

                                          12/13/2013

                                          The Gilmer at 701
                                          Thanks Cord for your compliment. We want to do our best to make your stay with us comfortable. Let us know if we can do anything for you.
                                          Review Author Icon

                                          Hotlady11

                                          Resident ā€¢ 2012 - 2013

                                          7/3/2013

                                          We have lived Herr for about a year and a month. We feel safe in this apartment from the time we moved in til now. We came back from vacation and our air went out and they fixed it without getting an maintenance request.ā€¦Ā See More >
                                            Manager

                                            12/13/2013

                                            The Gilmer at 701
                                            Lynette, I know it's been a while since you posted this. Thanks for the compliment. Let us know if there is anything you need.
                                            Review Author Icon

                                            Vinyl_Scratch

                                            Resident ā€¢ 2013

                                            2/15/2013

                                            Great apartments, though the air conditioning went out for a bit, they got it working again. Great staff, some good people, and everything is fixed quickly. I'm glad to live here, and I say thanks to those who make it all the better.ā€¦Ā See More >
                                              Manager

                                              2/20/2013

                                              The Gilmer at 701
                                              I appreciate your compliments! We try our best to make sure you are happy here as a resident! Let us know if there is anything we can do for you.
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2011 - 2013

                                              1/7/2013

                                              I moved to Regency Park during the summer of 2011. This has been a wonderful experience so far... except for one thing. Regency has seem to become a fire hazard! The apartments across from us were set fire by roofers and theā€¦Ā See More >
                                                Manager

                                                1/14/2013

                                                City West Apartment Homes
                                                The recent fire also has me paranoid. That was absolutely a devastating experience. Yes, it was caused by a vendor and not related to any mechanical issues in the the buidling at all. When your heater caught fire, I questioned maintenance extensively, on why and how it could have happened. I even spoke to the A/C -Heating company we use during the summer. You had a problem that could not have been predicted or prevented. If you would like to stop by the office, I would be glad to have the maintenance explain to you exactly what happened. It will take someone more experienced in this than myself to explain it. Back in the summer, we installed additional smoke alarms per the new fire codes, we update and inspect our fire extinguishers yearly. That was just completed for 2013. As part of the process of getting an apartment ready for a new move in, we have to check all the wiring, etc in the heating and a/c units. Thank you for being patient while we got your new inside unit in and working. If you would like to talk to me, please come by the office. I AGREE, GET RENTER"S INSURANCE. We stress its importance at move in.
                                                Review Author Icon

                                                mbornstein1983

                                                Resident ā€¢ 2006 - 2012

                                                12/18/2012

                                                I have lived at Regency Park for over six years. Not at any time have I felt unsafe. There is a strong sense of community among the residents. The staff has always been very professional and genuinely cares about their tenants needs beingā€¦Ā See More >
                                                  Manager

                                                  12/18/2012

                                                  The Gilmer at 701
                                                  Matt, Thanks so much for your post! We are going to miss you so when you move to Tyler after the first of the year! You have been here almost as long as I have!
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2011 - 2012

                                                  7/24/2012

                                                  I've lived in Regency Park since March of 2011. At first I really liked it, but now we're seriously thinking about breaking our lease and moving. Parking has become a nightmare, office employees are almost impossible to get ahold of, and they like to blameā€¦Ā See More >
                                                    Manager

                                                    1/14/2013

                                                    The Gilmer at 701
                                                    I would like to speak with you in person about your issues and find out why you think this. There has to be an underlying reason for your dissatifaction. The only way I can make it right is to find out specifics and address them one by one. I look forward to hearing from you.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Covered Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $150. Fee: $150. Rent: $25. Comments: Pet Deposits and Fees
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Deposit: $150. Fee: $150. Rent: $25. Comments: Pet Deposits and Fees
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Air Conditioner
                                                    • BBQ and Picnic Area
                                                    • Balcony or Patio
                                                    • Business Center
                                                    • Carpet
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Digital Thermostats
                                                    • DishWasher
                                                    • Disposal
                                                    • Energy and Water Efficient Appliances
                                                    • Fitness Center
                                                    • Large Closets
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Package Receiving Service
                                                    • Playground
                                                    • Pool
                                                    • Premium Flooring
                                                    • Recreation Room
                                                    • Refrigerator
                                                    • Volleyball Court
                                                    • Window Coverings
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                                                    Leasing

                                                    This peaceful community offers luxurious and spacious one, two, and three-bedroom apartment homes set among beautiful woodsy landscaping. Each home has an open, airy, unique design complete with fully equipped contemporary kitchens, digital thermostats, faux hardwood floors, oak cabinets, washer and dryer connections, mirrored accents, ceiling fans, and vaulted ceilings with skylights. While outdoors, you will enjoy a sand volleyball court, children's playground, and BBQ picnic area. Take a moment for yourself to work out in our state-of-the-art Fitness Center open 24 hours, then relax in one of our sparkling swimming pools. Surf the internet with poolside WIFI or take advantage of our clubroom and media center equipped with high-speed internet and a DVD library with over 600 movies available. We are conveniently located near shopping and entertainment, in the preferred Pine Tree School District.Call, click or stop in today to find out more information about your next home!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 05:30 PM
                                                    This community is managed by

                                                    Willow Bridge Property Company

                                                    B
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                                                    Communities
                                                    655

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 89 number of votes by renters, City West Apartment Homes is currently rated 3.8 out of 5 stars.
                                                    City West Apartment Homes is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    City West Apartment Homes is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    City West Apartment Homes is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    City West Apartment Homes is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    City West Apartment Homes is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    City West Apartment Homes is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Willow Bridge Property Company
                                                    Cats Allowed
                                                    Deposit: $150
                                                    Fee: $150
                                                    Rent: $25
                                                    Comments: Pet Deposits and Fees
                                                    Dogs Allowed
                                                    Deposit: $150
                                                    Fee: $150
                                                    Rent: $25
                                                    Comments: Pet Deposits and Fees
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    $600 Look and Lease Special

                                                    Contact Property

                                                    City West Apartment Homes

                                                    March 2024

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                                                    City West Apartment Homes is a 701 - 1,049 sq. ft. apartment in Longview in zip code 75604. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $895 - $1,450. Nearby cities include Longvie, Hallsville, Kilgore, Gladewater, and Liberty City.

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