My husband and I have lived at The Pines for two years now. We chose the complex for the spacious floor plan and relatively low rent. The amenities are a bit lacking compared to neighboring communities, but we were willing to sacrifice a fitness facility for the discounted price.
The maintenance staff has had a high turnover in the time that we have lived here. (I think you probably have that issue anywhere you decide to live.) The few requests we have made have been handled promptly and courteously. I have lived in complexes where the maintenance staff is constantly in your apartment without notification and this is thankfully not a problem here. Anytime repairs have been done there is a note left on the door saying they were there.
They have been doing repairs to the water systems over the last few months which has left us without water on several occasions(always back on by evening). The staff has left notifications in advance when the water is going to be off. The water temperature has also been a bit of a problem. Some days there is no hot water at all and others even the 'cold' water is scalding. This has been an on going headache for a while now. I am not sure if it is due to all the open pipe lines, but our water bill has been around forty dollars for a one bedroom. This has been a steep incline since we first moved in.
The community is located in a pretty nice area of Mesquite, but there have been two robberies since we have lived here. One of them at gun point. The staff did notify all the residents which has in turn caused me to be more cautious.
As for the staff, Sharon (the manager) has been very nice since we have lived here and the other employees in the office have been very friendly.
Our lease is coming to a close soon and we are contemplating moving to a larger unit in the same complex. A good community is hard to find and it is hard to leave as well. While there have been some issues lately with the water, it is still a nice place to live. I would recommend to any friend looking for a quiet home.

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