Willow Springs Apartments
#3,735 #3 #573

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Willow Springs Apartments

3402 Preston Avenue, Pasadena, TX 77505
(244 Reviews)
$799 - $1,299/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 1 Bath

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2 Beds, 2 Baths

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2 Beds, 2 Baths

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3 Bedrooms

3 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A-
A-

Renter Ratings

A

Review Ratings

Noise

4.2

Grounds

4.3

Safety

4.1

Office Staff

4.4

Maintenance

4.3

Neighborhood

4.6

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

16

Managerā€™s Review Engagement

A

Percentage of reviews responded to

93.75%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

7.19 days

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Willow Springs Apartments Reviews

(213)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1218375

Verified Resident ā€¢ 2019 - 2024

1/19/2024

For me quiet even on the weekends which is great . The kids that play outside sometimes are behaved and not noisy. They pick up after their toys or bikes they ride. Itā€™s never loud music not even on evenings or weekends .ā€¦Ā See More >
    Manager

    1/24/2024

    Willow Springs Apartments
    Awww, thanks Verified Resident 1218375! We really appreciate your kind words about Willow Springs Apartments! Can't wait to see you again. Take care!

    Updated Review

    Review Author Icon

    Resident 1184538

    Verified Resident ā€¢ 2023

    11/28/2023

    NEW NEIGHBORS ARE SO LOUD. Anytime I try to park everyone is outside, there is kids crossing the street making it a safety. Radio playing super loud like its a party everyday. Trash and bottles always left by the cars and fence. Also the trashā€¦Ā See More >
      Manager

      11/30/2023

      Willow Springs Apartments
      We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (713) 947-2520 at your earliest convenience and we will do our best to resolve this with you.
      Review Author Icon

      Resident 1202062

      Verified Resident ā€¢ 2023

      11/24/2023

      Willow springs is a very good community to live in. They respond to your service requests immediately and everyone is ready to help you when youā€™re in need. The place is secure and very well maintained.ā€¦Ā See More >
        Manager

        11/29/2023

        Willow Springs Apartments
        Hi Verified Resident 1202062, we are very happy to have provided you with such a positive experience! We hope to see you soon!
        Review Author Icon

        Resident 1201634

        Verified Resident ā€¢ 2000 - 2023

        11/22/2023

        Greatest staff and maintenance ever. So sweet. They really care. They take care of everything as soon as possible. I love my neighbors. I love that it's so close to everything you need. Great apartments. 100 percent amazing.

          Manager

          11/29/2023

          Willow Springs Apartments
          Verified Resident 1201634, thank you for your kind review; we are happy to pass along your comments to the team here at Willow Springs Apartments! Thanks again for taking the time to leave us this information about your recent visit. Take care!
          Review Author Icon

          Resident 1200966

          Verified Resident ā€¢ 2023

          11/20/2023

          Itā€™s great community everyone is great people nice nice little dog park great with dogs and I mean over all these apartments are the best Iā€™ve ever been at and I just hope other nice people can live here too itā€™s an over all greatā€¦Ā See More >
            Manager

            11/29/2023

            Willow Springs Apartments
            Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!
            Review Author Icon

            Resident 1195126

            Verified Resident ā€¢ 2023

            11/2/2023

            If people are going to drink in parking lot please clean it up my dog stepped on a piece of it .please pick up your trash please . If you want a clean place think of others .we should keep our future clean an healthy.ā€¦Ā See More >
              Manager

              11/4/2023

              Willow Springs Apartments
              We appreciate your positive review about your recent experience with us! We hope to see you soon!
              Review Author Icon

              Resident 1194242

              Verified Resident ā€¢ 2023

              10/30/2023

              The Willow Springs staff is respectful, they take action on breakdowns quickly, they carry out preventative maintenance in all areas daily, the neighbors are polite and comply with the condominium regulations. I love living in this complex.

                Manager

                10/31/2023

                Willow Springs Apartments
                Verified Resident 1194242, thank you for your kind review; we are happy to pass along your comments to the team here at Willow Springs Apartments! Thanks again for taking the time to leave us this information about your recent visit. Take care!
                Review Author Icon

                Resident 1193788

                Verified Resident ā€¢ 2023

                10/28/2023

                Nā€¦ā€¦ā€¦..ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦..ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦ā€¦Ā See More >
                  Manager

                  10/31/2023

                  Willow Springs Apartments
                  Verified Resident 1193788, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (713) 947-2520 at your earliest convenience and we will do our best to resolve this with you.
                  Review Author Icon

                  Resident 1188623

                  Verified Resident ā€¢ 2023

                  10/10/2023

                  I enjoy the environment and community around me everything is close by with a 6 minute or less drive. All the staff move urgently when you have a matter that needs to be dealt with and they are all super nice.

                    Manager

                    10/12/2023

                    Willow Springs Apartments
                    We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

                    Updated Review

                    Review Author Icon

                    Resident 770886

                    Verified Resident ā€¢ 2018 - 2023

                    10/3/2023

                    Peaceful community. Maintenance is A1, the Gold Standard. Except for the residents not picking up their dog poop, the appearance, and grounds of the community is well-maintained. I hope to continue making the Willow Springs community our home for a long time.

                      Manager

                      10/4/2023

                      Willow Springs Apartments
                      Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!
                      Review Author Icon

                      Resident 1177758

                      Verified Resident ā€¢ 2023

                      9/7/2023

                      Everyone in the Willowspring community is nice. I love the valet curb side trash pickup. It is very quiet and dog friendly. I love the mail pick up app , it makes it easy and accessible to pickup delivered mail, and the gym is oneā€¦Ā See More >
                        Manager

                        9/22/2023

                        Willow Springs Apartments
                        Hi Verified Resident 1177758, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
                        Review Author Icon

                        Resident 1157732

                        Verified Resident ā€¢ 2023

                        7/9/2023

                        Marissa is fantastic! She made me feel so welcome! Touring the property with a personal touch and helping me get settled quickly. I feel that I can go to management anytime with concerns and I feel safe here.

                          Manager

                          7/16/2023

                          Willow Springs Apartments
                          Verified Resident 1157732, thank you for your kind review; we are happy to pass along your comments to the team here at Willow Springs Apartments! Thanks again for taking the time to leave us this information about your recent visit. Take care!

                          Updated Review

                          Review Author Icon

                          Resident 1132511

                          Verified Resident ā€¢ 2021 - 2023

                          6/10/2023

                          I love the community and the complex as well as the staff there, but the prices are kind of ridiculous. I wanted to downsize from a 2bd 2bath to a 1bd 1bath and the difference was only $200/month. Close to $1200 for a one bedroomā€¦Ā See More >
                            Manager

                            6/30/2023

                            Willow Springs Apartments
                            Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!
                            Review Author Icon

                            Resident 1141921

                            Verified Resident ā€¢ 2023

                            5/18/2023

                            Its super peaceful, calm. The staff is super nice, no rude attitudes from them. They are pet friendly!!!!!!!! Its a great place to live, a high recommendation to live here. One of the best apartments that I have seen!!!

                              Manager

                              5/19/2023

                              Willow Springs Apartments
                              Verified Resident 1141921, thank you for your kind review; we are happy to pass along your comments to the team here at Willow Springs Apartments! We hope to see you soon!
                              Review Author Icon

                              Resident 1138974

                              Verified Resident ā€¢ 2016 - 2023

                              5/9/2023

                              I have lived in the willow springs apartments for the past seven years and it has been a pleasure living in this community the management is very friendly and helpful with any of the concerns that you may have it's quiet and very well keptā€¦Ā See More >
                                Manager

                                5/10/2023

                                Willow Springs Apartments
                                Hi Verified Resident 1138974, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

                                Updated Review

                                Review Author Icon

                                Resident 1070436

                                Verified Resident ā€¢ 2022 - 2023

                                3/9/2023

                                Amazing place to live! Great staff and property maintenance people are so friendly and patient. Would definitely encourage others to take Willow Springs into consideration when moving. The amenities are awesome and residents are very respectful.

                                  Manager

                                  3/21/2023

                                  Willow Springs Apartments
                                  Verified Resident 1070436, we're happy you found our staff to be so supportive during your experience here at Willow Springs Apartments. We hope to see you soon!
                                  Review Author Icon

                                  Resident 1102101

                                  Verified Resident ā€¢ 2022

                                  1/12/2023

                                  It is a really nice community here, everyone is nice, I have not ran into anyone that is rude or mean. The ladies in the office are super nice and helpful and the maintenance workers are awesome at doing their job. 10/10 would recommend.

                                    Manager

                                    1/15/2023

                                    Willow Springs Apartments
                                    Verified Resident 1102101, thank you for your kind review; we are happy to pass along your comments to the team here at Willow Springs Apartments! Thank you so much again for your feedback! We hope you have a great day!
                                    Review Author Icon

                                    Resident 1095410

                                    Verified Resident ā€¢ 2022

                                    12/18/2022

                                    Everything is good! The community is great and I appreciate the love from all managers. We are very happy here in our new home itā€™s very peaceful and very calm. Weā€™re thankful for all the help weā€™ve gained and continue to be thankfulā€¦Ā See More >
                                      Manager

                                      1/3/2023

                                      Willow Springs Apartments
                                      Hi Verified Resident 1095410, thank you so much for your positive comments about Willow Springs Apartments! We look forward to your next visit! Take care!

                                      Updated Review

                                      Review Author Icon

                                      Resident 1092782

                                      Verified Resident ā€¢ 2011 - 2022

                                      12/9/2022

                                      They labeled and increased pricing for Willow Springs to be "luxury" apartments. These apartments are not luxury, they have always had the feel of being reasonably priced & living place. Now they are redoing apartments, charging over priced for open units but the long termā€¦Ā See More >
                                        Manager

                                        12/11/2022

                                        Willow Springs Apartments
                                        Hello Verified Resident 1092782, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

                                        Updated Review

                                        Review Author Icon

                                        Resident 1036743

                                        Verified Resident ā€¢ 2019 - 2022

                                        12/1/2022

                                        This is a safe community w great management and repair guys. Love the patio enclosed and I can leave the back door open and enjoy my patio when it is cooler. The neighbors are cool and not too many things wrong w a older apt.

                                          Manager

                                          12/2/2022

                                          Willow Springs Apartments
                                          Hi Verified Resident 1036743, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
                                          Review Author Icon

                                          Resident 1073611

                                          Verified Resident ā€¢ 2022

                                          10/9/2022

                                          Been staying here a few months and the complex seems peaceful and quite. Do not have to deal with any maintenance issues or management. I have not seen or been notified of any criminal activity in the complex. Building I am located at has decentā€¦Ā See More >
                                            Manager

                                            10/12/2022

                                            Willow Springs Apartments
                                            Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!
                                            Review Author Icon

                                            Resident 1072324

                                            Verified Resident ā€¢ 2022

                                            10/5/2022

                                            I am very pleased with the service of Willow Springs Apartments. When any issues arise, the staff is quick to respond to get whatever it may be corrected. The maintenance staff is very clean, respectful, and professional making sure to get the problem fixed inā€¦Ā See More >
                                              Manager

                                              10/11/2022

                                              Willow Springs Apartments
                                              Verified Resident 1072324, thank you for your kind review; we are happy to pass along your comments to the team here at Willow Springs Apartments! We look forward to your next visit! Take care!
                                              Review Author Icon

                                              Resident 1071392

                                              Verified Resident ā€¢ 2022

                                              10/2/2022

                                              My girlfriend and I have been living here for a week now. So far, the staff have been very efficient resolving issues and quite friendly. Community is an affordable place to live, quiet at night, and near work. Will update in the future.

                                                Manager

                                                10/7/2022

                                                Willow Springs Apartments
                                                Hi Verified Resident 1071392, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
                                                Review Author Icon

                                                Resident 1068289

                                                Verified Resident ā€¢ 2022

                                                9/21/2022

                                                Willow spring is a good place to stay, good maintenance and very approachable and respons8ve staff. Itbia also a safe place to live. There are ammenities for the renters to utilize. The neighbors are well and overall the place is great.

                                                  Manager

                                                  9/22/2022

                                                  Willow Springs Apartments
                                                  Hi Verified Resident 1068289, thank you so much for your positive comments about Willow Springs Apartments! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 888029

                                                  Verified Resident ā€¢ 1995 - 2022

                                                  9/7/2022

                                                  Office staff and maintenance workers are always very helpful and professional assisting me with respect. Every time I have an issue, it always gets solved without having to contact them again. Fast response.

                                                    Manager

                                                    9/15/2022

                                                    Willow Springs Apartments
                                                    We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    Parking
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Comments: Breed Restrictions Apply
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Comments: Breed Restrictions Apply
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Pool
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                                                    Leasing

                                                    Two sparkling swimming pools* Cozy, wood burning fireplaces* 24-hour emergency maintenance* Full size washer and dryer connections* Plush wall to wall carpet *48-hour Maintenance Guarantee *Monthly Resident Activities *Pest control every Monday* 24-hour laundry facility* Free DVD rentals for all residents* Internet Cafe located in office* Flexible lease terms* Large walk-in closets *Two-tone paint* Office is open 7 days a week Tuesday and Thursday open until 7 pm, *Sundays 1pm-5pm* White switch plates* Large pets welcome!* Pasadena School District* Easy access to I-45, Beltway 8 & 225 * Screened in patios & balconies* Digital thermostats with timers* Exceptional floor plans* Playground * Island kitchen bar *Newer appliances in every apartment home* Outside storage on patio / balcony* Clubroom available for renting* Ice makers* Live It. Love It. Guarantee. *Available to take your call 24/7.
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                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3213

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 244 number of votes by renters, Willow Springs Apartments is currently rated 4.1 out of 5 stars.
                                                    Willow Springs Apartments is rated 4.3/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Willow Springs Apartments is rated 4.3/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Willow Springs Apartments is rated 4.2/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Willow Springs Apartments is rated 4.1/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Willow Springs Apartments is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Willow Springs Apartments is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 93.75% of their community reviews in the past year.
                                                    Managers have replied within 7.19 days to their community reviews in the past year.
                                                    Greystar
                                                    Dogs Allowed
                                                    Comments: Breed Restrictions Apply
                                                    Cats Allowed
                                                    Comments: Breed Restrictions Apply
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Willow Springs Apartments

                                                    March 2024

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                                                    Willow Springs Apartments is an apartment in Pasadena in zip code 77505. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,299. Nearby cities include South Houston, Deer Park, Galena Park, La Porte, and Channelview.

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