I read the reviews before I moved in and they were good at that point. Funny, reading them now I see that others have experienced the same bad service that I have this summer.

First, I will say this - yes, Rosa rocks. She is the ONLY person at this property who cares one bit about customer service and follow up.

Here's the thing - no one else does.
As to other reviews:
TV: Yep, it sucks. Dish network goes out constantly and you really don't have a choice at all for TV. No cable period. Exclusive contract w/ Dish Network. If you face the right direction, you can get DirecTV and your own satellite, but that's it. There is ONE installation and service guy for Dish Network who handles this complex and he misses appts routinely (2 for me.)

Maintenance: Wow. Took 3 requests just to get a door in the bathroom fixed. Then, big problem. Woke up to my hot water heater bursting in the middle of the night. VERY long story short...it took 2 1/2 weeks to get everything fixed. I was without hot water for 4 days. Didn't drain properly and carpet guys waited 5 days to begin repairs to water damage. Walls were damaged. Did management follow up' Nope. Not one bit. I had to take pictures just to back up the damage so I won't be responsible for any of this.

Oh, and I wrote a letter to AMLI corporate. It's been 2 weeks and no response from them either. Don't expect any type of adequate customer service from this complex or corporate. Unfortunately, I still have 9 months remaining on my lease. If it wouldn't cost me so much money, I'd break the lease and move out ASAP. It's bad to have such a negative opinion so soon after move-in. My recommendation - choose elsewhere!

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