How does a company that gets this many negative rating stay in business' If management or the property owners claim to be responsible and "pro-tennant" then why are the same problems (leaky or broken appliances, over charging and billing for post-tennant clean ups on spotless apartments)being addresses over and over. Understandibly, you can't please all the people all the time but it appears that Fox Trails cant seem to please even half the people some of the time. If this were any other business (without contracts) it would seem that your company would have failed years ago. Lucky you for the scare tactics and lengthy contracts.

In todays market, customer service is paramount. Learn from the tennants and earn your rating instead of posting your own positive rating (Which I understand you are doing to level the field).

I havent lived in your complex but after reading some of your tennants that have I definately wont now.
Thank God for honest, unsolicited third party critiques.

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