I am writing another review because I posted my original review in April of this year regarding poor customer service and lack of effort to retain long-time residents. It is only fair that I give praise when the staff here does an entire 360 which I must say has occurred in reference to my lease renewal here. They have done such an outstanding job that I actually renewed my lease which is something I never thought i would do back in April of this year.
Management has worked with me on the terms of the lease and we were able to come to an agreement to which Jessica and her staff have responded quickly to all of my maintenance requests I wanted done within 30 days of my new lease becoming effective. Almost all of my requests have been done including but not limited to replacing the linoleum with wood flooring, ceiling fans and much, much more.
Actually everything would have most likely been completed on Monday, 9/1/09 but I forgot to leave the maintenance staff access to my apartment by locking both deadbolts which is my fault.
I have been a long-time resident here of 4 years and must say Jessica and the rest of the staff have gone above and beyond to make me a satisfied customer here and Rachael (who has always been the absolute best since day one) is still top-notch and the best employee of Westdale Asset Management I have dealt with in the 4 years i have lived here and I am including employees at the corporate office i have encountered.
So, I would like to state for the record that I am more than impressed at the amazing turn-around here and it's well worth looking into if you want to make La Costa your home. 3mPoZ6gGN6wTPgNi4L2C

User Responses
From: Anonymous	Date: 04/07/2009
This would p*** me off big time!I don't want to make excuses, but sometimes office staff just do not have the resources (mental) to do anything beyond the routine. Dare I say the staff person you talked to DOESN'T LISTEN AND DOESN'T CARE? Sorry you had to go through this, my friend. I'll be extra careful in dealing with this type of payment. Thanks for sharing. One of your neighbors.
From: Anonymous	Date: 04/08/2009
I am sorry to hear that you went through this. However, as I have learned in the past, if you click the submit button more than once, then it will submit your rent payment more than once. It is an error in the system that I have encountered not only with La Costa but my electric company as well. I hate that who ever you spoke with in the office would not be more cooperative in fixing this situation for you, that would irritate me to no end. Often times the employees in the front office speak before they think, and are more concerned with checking their e-mail than helping the residents. I do hope that you get this situation fixed to your satisfaction and your bank account is no longer in the red...if not, on the bright side, you don't owe rent next month as you have already paid it. And next time you pay rent online, make sure you only click the submit button once.
From: Anonymous	Date: 04/08/2009
I agree with the submit issue but if I did it only gave me a receipt for one transaction....irregardless if the office staff had given me the phone number to the vendor website for the transaction like a person from their corporate did today it could have prevented all of the chaos that has since followed. Issue is still not resolved and a solution to the problem vs. it's not our problem would have been fabulous. I will never pay my rent online they can just have a paper check & wait for their money like I have to regarding this issue. Thanks for the response, take care!
From: Anonymous	Date: 04/09/2009
I am an ex-resident too, stayed there 2 years. Apathetic management in addition to other apartment issues. I had the same troubling experience with the online payment system and customer dis-service. I decided to move on from LaCosta and I am very happy indeed.

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