Legacy Village
7001 Parkwood Boulevard, Plano, TX 75024
888-375-7185 ext 0739  WEBSITE save favorite
AVERAGE RATING
recommended by:
35%

overall rating:
2.9
2.4
2.37 Parking:
3.2
3.21 Maintenance:
3.1
3.11 Construction:
2.8
2.84 Noise:
3.7
3.67 Grounds:
3.5
3.48 Safety:
2.6
2.59 Office Staff:
< | >

READ THIS REVIEW BEFORE YOU RENT!

From: DJMatrix1067
Date posted: 2/23/2009
Years at this apartment: 2008 - 2009
Photos are available. 3 photos
 
Honestly, moving in to these apartments was the worst decision I have ever made. I have lived in other apartments, and even rented a house before living here. When I first moved in, I thought it was going to be great. The leasing office promised covered parking, a nicely sized apartment, and the amenities of 3 pools, 2 workout centers, a dog park, and an activities center. As soon as I moved in, the problems began to mount. The elevators were atrocious, people would allow their dogs to defecate in the elevator, and they would go uncleaned for days on end. Parking was a nightmare. At night, I had to be home and parked before 8:00 pm in order to find a parking spot. Anything later than that, and I usually had to park 2 to 3 blocks away from my building and walk. Half the time, the cars parked in resident only or permit only spots were visitor cars, and there were only 3 to 4 visitor spots for each building. The key fob entry system (you receive a key fob that gets you in the building, no key fob= no entry) is great for security, but a real pain when you have your hands full or forget your keys inside. The pools are kept clean, and the workout centers are fairly nice, however the dog park is atrocious. There were times when the park went for 3 to 4 weeks with no bags to clean up after the dogs. Then, the feces started to pile up and dogs started getting sick from being down there. There was even an apartment complex employee who liked to throw lit cigarette butts down from his fourth floor window into the park. My dog got cut on a broken beer bottle that a resident had thrown down. The aparment complex employees broke the handle on the poop-scoop, and refused to get a new one.

Finally after complaining for 5 months, the management company moved me in to a new apartment with a garage to solve the parking problem. It ended up being more problems then the other building. Moving in was unbelievably difficult due to a third floor apartment with no elevators in the new building. They gave me two days to move, and offered no assistance. Ultimately, when it did take me longer than the two days to move out, they threw the rest of my stuff away citing an abandonment clause. The new apartment laundry room reeked of cigarette smoke, and that issue has still not been resolved to this day (it's been over a month and a half now. My laundry always smells like cigarettes, and after 4 trouble tickets, the management company has blamed the smell on literally EVERYTHING. They even replaced my dryer blaming it on the dryer. Having a breezeway garage seemed to be the only advantage to the new apartment, until I started to realize that since no one else could find any parking, they would park on the end of rows and make their own parking spots directly behind my garage. Half the time, I would be blocked IN my own garage and unable to go anywhere for 24 hour periods. I called the police, I called the management company, no one does anything about the parking situation. Look at my photos below and you can see cars parked illegally, even in handicapped loading spots. The walls are so thin, I can hear my next door neighbors cell phone ringing.

This place is a joke. I only wish I would have come here and read these reviews before I signed my lease. Oh and by the way, in a response from the resident manager on the issue of the abysmal reviews for the apartment complex, I was informed that I should make my own opinion and not base it on the experience of others. Well, my opinion has been formed.

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
2 of 5
Grounds: 3 of 5
Safety: 2 of 5
Office Staff:
1 of 5
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