Somerset at Spring Creek Apartments
#12,493 #46 #2,134

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Somerset at Spring Creek Apartments

3801 West Spring Creek Parkway, Plano, TX 75023
(133 Reviews)
$1,200 - $3,475/mo
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Move-In Specials

Receive up to $500 OFF your 1st month's rent! *Offers subject to change. Some restrictions may apply. Contact office for details.

Floor Plans & Pricing

1 Bedroom

Brentwood

1 Bed, 1 Bath | 895 - 984 sq. ft.

$1,350 - $2,385

4 Available Units

See Floor Plan Details

Altadena

1 Bed, 1 Bath | 725 - 858 sq. ft.

$1,200 - $2,250

2 Available Units

See Floor Plan Details

Summerville

1 Bed, 1 Bath | 979 - 1,078 sq. ft.

See Floor Plan Details

2 Bedrooms

Inglenook

2 Beds, 2 Baths | 1,133 - 1,211 sq. ft.

$1,705 - $3,390

4 Available Units

See Floor Plan Details

Bellevue

2 Beds, 2 Baths | 1,220 - 1,303 sq. ft.

See Floor Plan Details

Springdale

2 Beds, 2 Baths | 1,220 - 1,346 sq. ft.

See Floor Plan Details

3 Bedrooms

Bristol

3 Beds, 2 Baths | 1,475 sq. ft.

$2,335 - $3,475

2 Available Units

See Floor Plan Details

Pasadena

3 Beds, 2 Baths | 1,457 sq. ft.

See Floor Plan Details

Riverside

3 Beds, 2 Baths | 1,699 sq. ft.

See Floor Plan Details

Saratoga

3 Beds, 2 Baths | 1,751 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C-
C-

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

5 days

View Community Timeline
View Community Timeline

Somerset at Spring Creek Apartments Reviews

(132)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

prospective ā€¢ Visited 2023

12/3/2023

Leasing office not helpful

Tours are never available even if the unit has been available. They continue giving excuses and I believe that due to the age of this comllex, maybe they are not in good condition. I would not recommend.

    Manager

    12/8/2023

    Somerset at Spring Creek Apartments
    On behalf of our team, please accept our sincere apologies, we understand how disappointing it can be when expectations are not met. I would like to thank you for your feedback; it is very important to me and the growth of our team here. I would love the opportunity to discuss how e might make your stay here a pleasant one. Please contact me at your earliest convenience so we can set up a mutually convenient time to chat.
    Review Author Icon

    Luba_S895

    Resident ā€¢ 2012 - 2022

    7/26/2022

    Caring people

    I have been a resident here for 10 years and it is my home and I'll never move. Great place to live. Convenient location in the middle of town and right near WalMart and car repair facilites, restaurants. Anything you need is right here.ā€¦Ā See More >
      Manager

      7/29/2022

      Somerset at Spring Creek Apartments
      Thank you for the 5-star review! At Somerset at Spring Creek, we continuously strive to serve our residents better. We are glad that the team has managed to meet your expectations! Looking forward to serving you in the future!

      Updated Review

      Review Author Icon

      anonymous

      Resident ā€¢ 2007 - 2021

      4/21/2021

      Manager is excellent. He is very courteous and caring. Staff is courteous and friendly. Maintenance people are efficient and courteous. Property is well managed and maintained. Anyone can feel at home here. The assistant manager is sweet and courteous also.

        Manager

        4/22/2021

        Somerset at Spring Creek Apartments
        Hello, thank you so much for taking the time to write this review of Somerset at Spring Creek! We really appreciate the wonderful things you've said about our community and staff. If you think of anything we can do to make your time here even better, just give us a call or stop by our office!
        Review Author Icon

        anonymous

        Resident ā€¢ 2018 - 2019

        8/15/2019

        Reviewed 08/15/2019 This property is very run down. The outside is nice, although it is starting to show wear. The office staff is very nice. It appears the owner wants to be a slumlord. The apartment you will live in looks nothing like the model.ā€¦Ā See More >
          Review Author Icon

          Nivia_S

          Resident ā€¢ 2018

          3/12/2019

          My family moved there for 2 1/2 months while we were purchasing our home lived there until from October to 12/20/2018 ,we paid deposit and they said we supposed to get our deposit check back within 4-6 weeks as a today 3/12/19 we still haven'tā€¦Ā See More >
            Review Author Icon

            anonymous

            Resident ā€¢ 2018 - 2019

            1/18/2019

            The neighbors play loud music on friday night making it impossible to sleep. The community staff should inform it's residents to be mindful of their neighbours. It is quite disturbing. The property is not well maintained. The maintainance requests are not taken care of inā€¦Ā See More >
              Manager

              1/28/2019

              Somerset at Spring Creek Apartments
              We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I would like to get some more details about your experience with us. Can you contact us at the Leasing Office (912-312-1814) or you can email me at somersetscmgr@greystar.com.
              Review Author Icon

              trina.datta

              Resident ā€¢ 2014 - 2019

              1/2/2019

              Great neighborhood. Landscaping & maintenance need to improve a lot. The roads inside the community is full of cracks & potholes which needs to be taken care of. Pathway leading to some apartments often get water logged during rainfall. Maintenance on the same is delayedā€¦Ā See More >
                Manager

                1/28/2019

                Somerset at Spring Creek Apartments
                Hi Trina.datta, we appreciate your honest feedback, as we are always looking for ways to improve. Hi there, I would like to get some more details about your experience with us. Thanks again for taking the time to leave us this information. We will make sure and take a look into this. Take care!
                Review Author Icon

                anonymous

                Resident ā€¢ 2018

                5/14/2018

                The office staff is friendly, efficient, and has the best intentions for you. The maintenance staff has a quick turnaround for requests that never exceeds two days. This apartment complex is VERY family oriented with a lot of kids. The complex has safe grassy playā€¦Ā See More >
                  Manager

                  5/15/2018

                  Somerset at Spring Creek Apartments
                  Dear Anonymous, Thank you so much for your very detailed review. We appreciate the time that you took out of your busy day to gift us your opinion. We are glad to hear that you like our community and the neighborhood and we are very happy to know that you are enjoying them as much as we do. Should you need anything in the future please do not hesitate contacting us. Sincerely, Somerset Management Team.
                  Review Author Icon

                  amolakashikar

                  Resident ā€¢ 2015 - 2018

                  3/5/2018

                  Horrible Staff ! No value of existing customers. Every other day main gates are broken so anyone can enter in the community. Staff provides incorrect information! Cant wait to move out of this community.

                    Manager

                    3/6/2018

                    Somerset at Spring Creek Apartments
                    Amolakashikar, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We have recently replaced all of our access gates with brand new operators, and hope you will not have any further issues. We would like to have a better understanding about your experience. Please reach out to us at (972) 312-1814 at your earliest convenience and we will do our best to resolve this with you. Thank you, Wesley Smith-Community Manager
                    Review Author Icon

                    bigdstein

                    Resident ā€¢ 2001 - 2018

                    3/2/2018

                    The maintenance staff has a really nice personality and are very cooperative. Angel the service supervisor is interested in doing things for the community and shows initiative. He says he will do something and he does it. I have been a resident at this communityā€¦Ā See More >
                      Manager

                      4/4/2018

                      Somerset at Spring Creek Apartments
                      Allen Stein, thank you for your kind review; we are happy to pass along your comments to the team here at Somerset at Spring Creek! We are always more than happy to assist you if anything else comes up. Take care!
                      Review Author Icon

                      Luba Sulpovar

                      Resident ā€¢ 2013 - 2017

                      11/13/2017

                      I have been living at Somerset at Spring Creek almost five years, and over the years the management team has changed a lot. Managers and leasing representatives have come and gone, and the team that we have now has been the best that we've everā€¦Ā See More >
                        Review Author Icon

                        me2dlimit

                        Resident ā€¢ 2015 - 2020

                        7/2/2020

                        it is quiet, conveniently located. The management is really accommodating when request for maintenance is made. I have been here for 2 managements and these are by far the best. They are a little costly, but worth the money for the convenience and peace ofā€¦Ā See More >
                          Manager

                          10/20/2017

                          Somerset at Spring Creek Apartments
                          We are very happy we could provide you with a positive experience! Thank you again for the great review! Wesley Smith Community Manager
                          Review Author Icon

                          Brandon_T860

                          Resident ā€¢ 2015 - 2017

                          10/18/2017

                          The apartments are great! Maintenance staff is fantastic and usually very quick to respond to issues regardless of urgency. Rent is very reasonable for the area with good access to highways. The office staff does have quite a bit of turnover making it hard toā€¦Ā See More >
                            Manager

                            10/20/2017

                            Somerset at Spring Creek Apartments
                            Hi Brandon, thank you for taking the time to leave a review for us at Somerset at Spring Creek. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Somerset at Spring Creek!
                            Review Author Icon

                            SamTam

                            Resident ā€¢ 2016 - 2017

                            7/28/2017

                            The apartment rent is too much compared to the interior maintenance of the apartment. Carpet is old. Low quality stoves that breakdown easily and sparks every other day. Low quality doors and windows. The quality of bedroom counters, cabinets, bathroom and cabinets areā€¦Ā See More >
                              Manager

                              10/31/2017

                              Somerset at Spring Creek Apartments
                              Hello Samtam, we appreciate you taking the time to leave us this feedback. Here at Somerset at Spring Creek, we are always looking for ways to improve; we appreciate your input.
                              Review Author Icon

                              ieshamc91

                              Resident ā€¢ 2014 - 2017

                              6/5/2017

                              Would give 0 stars if I could. The management team here is just completely unorganized. I have been living here for about 3 years unfortunately and I can't wait until I find somewhere better. Everything here is broken, the maintenance men fix things halfheartedly andā€¦Ā See More >
                                Manager

                                10/20/2017

                                Somerset at Spring Creek Apartments
                                Hi Ieshamc91, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Somerset at Spring Creek, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (972) 312-1814 to discuss ways we can better serve you in the future.
                                Review Author Icon

                                ckrazoo

                                Resident ā€¢ 2017

                                5/9/2017

                                Management worked with me to resolve a issue in a timely manner they were very professional and extremely accommodating to my needs

                                  Manager

                                  5/10/2017

                                  Somerset at Spring Creek Apartments
                                  We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2016 - 2017

                                  4/29/2017

                                  This complex staff is super friendly! They keep the grounds free of litter including trash that just blows in. I love how quiet the neighbors are as well but friendly still. Highly recommend!!

                                    Manager

                                    10/31/2017

                                    Somerset at Spring Creek Apartments
                                    Hi Anonymous, thank you for taking the time to leave a review for us at Somerset at Spring Creek. We're happy we could meet your expectations! Thank you again for the great review!
                                    Review Author Icon

                                    Texanlady

                                    Resident ā€¢ 2011 - 2017

                                    3/21/2017

                                    Seriously horrible management. good reviews are from prior management. apartments have gone downhill since greystar took over. rude office staff, rude maintenance, outdated fixtures, lack of regular maintenance has led to basics falling to the wayside and they cannot be bothered. Make sure you seeā€¦Ā See More >
                                      Manager

                                      3/28/2017

                                      Somerset at Spring Creek Apartments
                                      We regret that you had a negative experience with us, but are glad you brought this to our attention. We value our residents and take pride in providing a great place to live. My name is Wesley and I am the new Community Manager at Somerset at Spring Creek, I am eager to address your specific needs in an effort to improve your experience. Please contact us at 972-312-1814. I look forward to speaking to you soon!
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2014 - 2017

                                      1/3/2017

                                      Pros: quiet complex, generally kept up, nice pool, huge dog run, lots of walking paths, rent for Plano is pretty standard Cons: poor management, things that are major issues take much too long to be fixed (foundation was so messed up our floors and walls wereā€¦Ā See More >
                                        Manager

                                        1/4/2017

                                        Somerset at Spring Creek Apartments
                                        Thank you for your recent feedback. We value our residents and take pride in providing a great place to live. My name is Wesley, and I am the new Community Manager for Somerset at Spring Creek, I am eager to address your specific needs in an effort to improve your experience. Please contact us at 972-312-1814. I look forward to speaking with you soon!
                                        Review Author Icon

                                        Miketxoh

                                        Resident ā€¢ 2014 - 2016

                                        8/1/2016

                                        Just signing my 3rd year lease , Manager Barbara and her assistant Marry are very efficient and friendly in listening and solving any issues whatsoever. Maintenance supervisor Mike is awesome in completing any job on time. Such a wonderful community and top notchā€¦Ā See More >
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2016

                                          7/21/2016

                                          If you enjoy living somewhere that constantly has unresolved issues, this is definitely the place for you! Broken gate that seems to go unfixed fairly often. You have to pay for a trash service even if you aren't going to use it because the dumpsterā€¦Ā See More >
                                            Review Author Icon

                                            Smith786

                                            Resident ā€¢ 2015 - 2016

                                            7/16/2016

                                            The apartment have lot of bad reviews and a lot of tenants are usually unhappy, Building looks nice from just outside however this place is poorly managed. Noise , parking problem , dirty swimming pool, pest problem , grass weed, they can't evenā€¦Ā See More >
                                              Review Author Icon

                                              anonymous

                                              prospective ā€¢ Visited 2016

                                              6/23/2016

                                              Please review the floorplan very carefully before submitting the application. If you trust the floorplan and submit the application, you will end up paying application cost anyways even though the floorplan is incorrect and its not what its promised. Informing apartment staff through phone orā€¦Ā See More >
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2015 - 2016

                                                5/22/2016

                                                If you have a love for rats, this is the place for you!

                                                  Manager

                                                  5/23/2016

                                                  Somerset at Spring Creek Apartments
                                                  Thank you for sharing your concern. Our residents come first to us, so we would like to resolve this situation to the best of our abilities. In order to address your specific needs, please contact us at (972) 312-1814 or somersetsc@greystar.com. We look forward to speaking to you soon!
                                                  Review Author Icon

                                                  DetroitMike

                                                  Resident ā€¢ 2015 - 2016

                                                  5/11/2016

                                                  From the moment I moved in, I have had nothing but great service from the office and maintenance staff. All are very friendly and willing to address any request at anytime. What really impresses me is that they know the residents by name.ā€¦Ā See More >
                                                    Manager

                                                    5/23/2016

                                                    Somerset at Spring Creek Apartments
                                                    Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again!

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Covered Parking
                                                    • Direct Access and Detached Garages Available
                                                    Pets
                                                    • Cats Allowed
                                                      Restrictions: A pet profile (with PetScreening.com) and agreement for each pet required. Maximum of two pets per apartment home. No breed restrictions or weight limits. Applicable fees or deposits must be paid in full prior to the addition of a pet to your home. Animals not typically found in households including but not limited to monkeys, large birds, farm animals, squirrels, and large snakes and large lizards are prohibited. Aquariums over 15 gallons are also prohibited. . Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Restrictions: A pet profile (with PetScreening.com) and agreement for each pet required. Maximum of two pets per apartment home. No breed restrictions or weight limits. Applicable fees or deposits must be paid in full prior to the addition of a pet to your home. Animals not typically found in households including but not limited to monkeys, large birds, farm animals, squirrels, and large snakes and large lizards are prohibited. Aquariums over 15 gallons are also prohibited. . Pet Limit: 2
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                                                    Other
                                                    • Clubhouse and Business Center with Wi-Fi
                                                    • DVD Rentals Available
                                                    • Hike and Bike Trails
                                                    • On-Site Management
                                                    • On-site 24-Hour Maintenance
                                                    • Online Resident Portal with Rent Payment
                                                    • Package Receiving Service
                                                    • Pet Friendly Community with Bark Park
                                                    • Playground
                                                    • Short Term Lease Available
                                                    • Swimming Pool with Grill Station
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                                                    Leasing

                                                    Capture your sense of style in an apartment home at Somerset at Spring Creek in Plano near Carpenter Park Rec Center. Light-filled interiors match lush green exterior space to create the home you've dreamed of and the community you've longed for. Somerset at Spring Creek has it all - the convenience of the city and the modern appeal of suburban living. Discover your best life with an apartment home at Somerset at Spring Creek.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Harbor Group Management

                                                    B-
                                                    B-
                                                    Communities
                                                    206

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā What is the estimated utility bill for one person?
                                                    Anonymous
                                                    Answered on: 05/14/2018
                                                    A:Ā It depends on what electricity plan you have and how much you use, for my electric bill and plan selectment it's near 150$ (I keep it at 76 in winter, 72 in the summer) for the utilities bill that comes with the apartment complex it's never higher than 30$ (I have a full balcony of plants and shower daily)

                                                    Frequently Asked

                                                    Based on 133 number of votes by renters, Somerset at Spring Creek Apartments is currently rated 3.4 out of 5 stars.
                                                    Somerset at Spring Creek Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Somerset at Spring Creek Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Somerset at Spring Creek Apartments is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Somerset at Spring Creek Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Somerset at Spring Creek Apartments is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Somerset at Spring Creek Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 5 days to their community reviews in the past year.
                                                    Harbor Group Management
                                                    Cats Allowed
                                                    Restrictions: A pet profile (with PetScreening.com) and agreement for each pet required. Maximum of two pets per apartment home. No breed restrictions or weight limits. Applicable fees or deposits must be paid in full prior to the addition of a pet to your home. Animals not typically found in households including but not limited to monkeys, large birds, farm animals, squirrels, and large snakes and large lizards are prohibited. Aquariums over 15 gallons are also prohibited.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Restrictions: A pet profile (with PetScreening.com) and agreement for each pet required. Maximum of two pets per apartment home. No breed restrictions or weight limits. Applicable fees or deposits must be paid in full prior to the addition of a pet to your home. Animals not typically found in households including but not limited to monkeys, large birds, farm animals, squirrels, and large snakes and large lizards are prohibited. Aquariums over 15 gallons are also prohibited.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Receive up to $500 OFF your 1st month's rent! *Offers subject to change. Some restrictions may apply. Contact office for details.

                                                    Contact Property

                                                    Somerset at Spring Creek Apartments

                                                    March 2024

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                                                    Somerset at Spring Creek Apartments is a 725 - 1,751 sq. ft. apartment in Plano in zip code 75023. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,200 - $3,475. Nearby cities include Richardson, Allen, The Colony, Frisco, and Addison.

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