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Somerset at Spring Creek

3801 West Spring Creek Parkway, Plano, TX 75023
Website
71%
99
Reviews
71%
% Recommended
62%
City Average
09/17/14
Resident

I relocated to Texas with my job and found the somerset apartments. My wife, my 3 year old son and I just love it here. my family truly feels like we found home when we came here. The management team is… Full Review ▶

Manager Response
07/17/14
Resident

I enjoyed living at Somerset, but now I have to leave, unfortunately. The rent has gotten to be too expensive and it doesn't seem like it will ever go down, so now I'm forced to leave. For the most part, I… Full Review ▶

Manager Response
06/30/14
Resident

I only moved in here a little over 2 weeks ago, so maybe it's a little early to give a review.... but after reading some of the negative comments, I feel I really should go ahead and do so. First... about… Full Review ▶

Manager Response
06/17/14
Resident

Recently I have been seeing some comments about Somerset Apartments and I want to give my feedback: We have been living here for almost 12 years. It has been a great place to live and we have always had very good… Full Review ▶

Manager Response
06/13/14
Resident

If I could give zero stars I would. Save yourself frustration, anger, and the feeling of powerlessness and find another apartment. The worst office group I've ever worked with in my 20 years of renting. Explanation: We've lived at Somerset for… Full Review ▶

Manager Response
03/02/14
Resident

Very poor insulation, electricity bill will be too high, I am getting $350 electricity bill in the winter months. Full Review ▶

Manager Response
01/22/14
Resident

If you decide to rent here, be sure to get everything they tell you in writing. Two separate occasions I was told something and was trusting enough that I accepted with no documentation. Two times I ended up regretting NOT asking… Full Review ▶

Manager Response
01/21/14
Resident

Ive been at some rest for over a year and love it! Full Review ▶

Manager Response
01/17/14
Resident

I read the negative and positive reviews. I don't know what the negative reviews about the staff are, because since I've been here the maintenance supervisor is the hardest working person I have ever seen. When he first got here he… Full Review ▶

Manager Response
12/11/13
Resident

The new management is very unorganized and I just never felt that same friendliness I used to when walking into the Somerset office before management changed. Maintenance just wasn't the same either. I ended up leaving. Full Review ▶

Manager Response
11/04/13
Resident

I like Somerset. The office people are nice and the maintenance men do a good job. I recently referred a friend and they gave me $300, I didn't even know I would get that and was pretty happy when I found… Full Review ▶

Manager Response
11/04/13
Resident

After the management changed, all they want is money. Thats ok if you vacate the apartments and somebody will come to pay the overwhelming charges. Every month the market rent will go up so that they can get more rent for… Full Review ▶

Manager Response
09/25/13
Resident

Love living at Somerset. The maintenace is great and responds quickly to any problems,the staff has been so helpful and it's just a beautiful place to live. Full Review ▶

Manager Response
09/24/13
Resident

Great place to live. Management is knowledgeable and friendly. The maintenance people respond quickly and fix any problem. The landscaping is beautiful and well maintained. Just signed for a second year. Full Review ▶

Manager Response
09/24/13
Resident

Great apartment complex.. Great staff.. Nice and clean.. Full Review ▶

Manager Response
07/27/13
Resident

Wow! A friend of mine told me the apartments I live at (Somerset) had terrible reviews, so I thought I would get on here and check them out. My wife and I were shocked to see some of these reviews. Somerset… Full Review ▶

Manager Response
07/23/13
Resident

Things have certainly gone downhill since the new management Greystar has taken over. The office staff is unorganized and never seem to be able to get their acts together, the grounds are dirty and the doogie bags are always empty resulting… Full Review ▶

Manager Response
07/17/13
Resident

I agree it is really true, since Greystar purchased the property, the staff are unorganized. And beware of unwanted fees added to your lease without the staff telling you about it. They charged fees for every little thing. I have lived… Full Review ▶

Manager Response
06/24/13
Resident

I have been a resident for almost 3 years. I have never had any issues until the new management company Greystar took over. When Greystar took over they were extremely unorganized and their excuse for everything was that they just took… Full Review ▶

Manager Response
04/29/13
Resident

Four months in so far, a couple of bad experiences. Otherwise, you generally get what you pay for. We moved here because it was half the price of our old apartment. However, Greystar just purchased this property as of last week… Full Review ▶

Manager Response
03/15/13
Resident

We moved into Somerset at spring creek a few months ago, and we really enjoy living here. The ladies in the office are very welcoming. Melanie, was so awesome. We were moving from out of the area and she was so… Full Review ▶

Manager Response
02/02/13
Resident

I've been living at Somerset for almost a month now and it is very nice. The staff is very helpful and friendly. Even when they are busy with potential renters, they acknowledge that you are there and try their best to… Full Review ▶

Manager Response
07/13/12
Resident

Cannot say enough good things about Somerset and the staff that works here! From answering maintenance requests within 30 minutes to getting the gates fixed, this place does it right. Geno, the lead maintenance guy, gets things done and gets them… Full Review ▶

Manager Response
07/01/12
Resident

I lived at Somerset for 7 months through Mar 2012. It is a great apartment complex and I can't say enough good things about them. Their pet policy is fair and there are a lot of dogs in the community (we… Full Review ▶

Manager Response
05/17/12
Resident

I have lived here at Somerset for about 3 & 1/2 years. I have always been treated with respect and kindness by all members of the staff. Maintenance is quick to fix any problems I may have. This is a great… Full Review ▶

Manager Response
02/22/12
Resident

Lived at Somerset before and after new management. Notice I said lived, once my lease was up I moved due to the new management does not care, the pool was under maintenance most of the summer, new management is renting to… Full Review ▶

Manager Response
12/10/11
Prospective Resident

I recently stopped in looking for a one bedroom in a nice area. The staff was more than helpful when it came to the information about the apartments and the area. They answered all my questions and got back to me… Full Review ▶

Manager Response
12/08/11
Prospective Resident

I came in to get some information from regarding a 2 bedroom apartment a few weeks ago and ladies up front that helped me were very friendly and gave me everything I needed to know. The front area was kept nice… Full Review ▶

Manager Response
12/07/11
Resident

The new management at is very unfriendly.They do not care and bother about the tenants.Not even a friendly smile when pass by.. Full Review ▶

Manager Response
10/24/11
Resident

Great place to live with excellent staff - maintenance and office. If you are relocating to the Plano area and have concerns with where to live - Choose Somerset. You will be pleased. Full Review ▶

Manager Response
09/30/11
Resident

Great place to live, great staff, great location! Full Review ▶

Manager Response
09/29/11
Resident

I recently moved into Somerset and really only have good things to say about the complex as well as the staff. A few days after moving in, my sink started to leak a little. I stopped in at the office and… Full Review ▶

Manager Response
09/29/11
Resident

My experience with getting an apartment at Somerset was good. I was searching for somewhere to live from an overseas location. I tried emailing a lot of different apartment communities but no one returned them immediately except for Somerset. I had… Full Review ▶

Manager Response
06/17/11
Resident

Somerset @ Spring Creek was amazing for the three years that we lived there. The maintenance staff is wonderful and fast, the grounds are well-kept up, and the design of the apartments was perfect for us. We had a three-bedroom and… Full Review ▶

Manager Response
04/08/11
Resident

I was glad to get out. The a/c problems are never ending. Don't rent here unless you like to sweat. Parking is a nightmare. Very thin walls. I can hear my neighbor's conversations, them snoring and also hear their alarm go… Full Review ▶

Manager Response
03/17/11
Resident

I just wanted to say that I appreciate the maintenance staff here. They always take care of any problems the day they are addressed, and they are very nice to work with. Thanks! Kellie Full Review ▶

Manager Response
12/22/10
Resident

I have been a resident for almost 5 years and have enjoyed my stay and recommend it to others considering a relocation. Full Review ▶

Manager Response
10/11/10
Resident

I just moved in recently and have to say that everything is top notch about this place. The floor plan that I wanted was not available when I first stopped by, so I got on the waiting list for the first… Full Review ▶

Manager Response
10/02/10
Resident

I am sad to have put in my notice to vacate due to reasons beyond my control. After the last apartment we were in, this place was the answer to our prayers! I hardly ever hear our neighbors and have gotten… Full Review ▶

Manager Response
06/29/10
Resident

I have been a tenant at Somerset for some time now and have received at worst the best customer service and smiles. Every maintenance request has been done with professionalism and promptness. ------- has gone above and beyond the call of… Full Review ▶

Manager Response
04/07/10
Resident

The girls in the office were very helpful. Leigh,Tiffany and Kristen went above and beyond to make my move at somerset a smooth one. The maintenance guy Gino even help me setup my washer and dryer. Overall the proerty is great… Full Review ▶

Manager Response
03/29/10
Resident

Somerset is great! It's very quiet and the staff is super friendly and the maintenence service, when needed, is punctual. I would highly recommend this as a place to call home. The grounds are fantastic and well kept. Simply put, if… Full Review ▶

Manager Response
03/02/10
Resident

Have been living here for about three months now. I like everything about the apartment complex except the walls. They are too thin. I guess my neigbbor's bedroom is adjacent to my bedroom because every night I can hear my neighbor… Full Review ▶

Manager Response
02/22/10
Resident

I recently was unable to make it to the office before 6 to get my package (medicine I had ordered) and it had been about 2 days and I was getting low on my prescription. Kristin from the office called to… Full Review ▶

Manager Response
02/03/10
Resident

So I had been out of the whole "apartment living" thing for some time, when circumstances kinda forced me back into it. At first I was VERY hesitant as no one likes to feel as though they are going backwards. I… Full Review ▶

Manager Response
01/28/10
Resident

I moved into Somerset in June of 2009 and have enjoyed it. The complex itself is very updated and always kept clean. When I moved here, I was looking for a 2 bedroom because I wanted to have an office, however,… Full Review ▶

Manager Response
01/18/10
Resident

Somerset is a very nice property. The units are built well and I have had no major issues to report the 2 years I have been a resident. Parking has never been an problem. Maintenance issues are dealt with in a… Full Review ▶

Manager Response
01/14/10
Resident

I moved into Somerset in July 2009. It was by far the best value in the area. I have an attached garage, 800 sq ft 1-br, nicely updated kitchen. I have mostly worked with Leigh and Tiffany who are very pleasant… Full Review ▶

Manager Response
01/07/10
Resident

I would highly recommend this apartment complex to friends. The staff at Somerset at Spring Creek was second to none. They were always there to answer all my questions. Anytime I had any problems they got them resolved the same day… Full Review ▶

Manager Response
01/02/10
Resident

I must say I have lived in many apartment communities but I have never been treated with the upmost respect and courtesy my family and I have received here at Somerset at Sprint Creek Apartments Community. After other apartment communities turned… Full Review ▶

Manager Response
12/29/09
Resident

I cannot brag on the ----- office people enough- ----------------------------------- are the best! They are extremely attentive when a matter arises (which is infrequent!), and the same goes for the ----- maintenance gentlemen. The customer service at this apartment complex is… Full Review ▶

Manager Response
10/16/09
Resident

I have lived at Somerset at Spring Creek for several years - would have bought a home sooner had the market not tanked. Inititally the complex was nicely kept, reasonably priced and well managed but recently things have gone downhill. Some… Full Review ▶

Manager Response
09/25/09
Prospective Resident

----- the property manager and -------, the assistant property manager are the absolute WORST people to be in the positions they are in. I have NEVER in my life been treated the way that they have treated me and my family.… Full Review ▶

Manager Response
08/11/09
Resident

Management had to have written this last review. Everyone who has lived here before the current management knows that Somerset has went way down hill. I had to wait for an aprtment three years ago. Now there are plenty to choose… Full Review ▶

Manager Response
08/11/09
Resident

We have lived here for 3 years, and this is the best property by far we have ever lived at. Is it perfect? No. No apartment complex is. But it sure is close! First, the leasing and management staff has always… Full Review ▶

Manager Response
08/03/09
Resident

I have lived at Somerset for 2 1/2 years now. Since ----- Sublett has taken over as -------, I as well as several other residence have had many issues from maintenance issues that are unresolved to being over billed for water.… Full Review ▶

Manager Response
07/16/09
Resident

We have been living here for almost 12 years. It has been a great place to live and we have always had very good experiences with the management. After the recent management/ownership change we were very apprehensive about what the future… Full Review ▶

Manager Response
07/16/09
Resident

These apartments are very pretty on the outside and the apartments offer home-like living arrangements. Beware of the front office staff, however. They need a lot of training in customer service. It's like a popularity contest around here; be nice to… Full Review ▶

Manager Response
07/13/09
Resident

These apartments are wonderful in all aspects except for the manager. She is rude and defensive and has no level of customer service. Everytime I have approached her in a courteous manner about concerns she does not listen, she talks rude,… Full Review ▶

Manager Response
04/30/09
Resident

I just moved into the Somerset this weekend. I am pleased so far with my experience. The office staff has been very helpful. I received 1 free accent wall to be painted and I also paid for two additional walls. The… Full Review ▶

Manager Response
03/08/09
Resident

As a single occupant, living in a 1 bedroom apartment approx 900 sq feet my electric bill was 135 [one hundred thirty five dollars]. Note that while I was at work and at sleep my heater was down to 60, approx… Full Review ▶

Manager Response
02/13/09
Resident

You can't always beleive everything you see on these ratings and trust me no place I have ever lived has been perfect, but I do like living here. I will say that I think this is the best apartment I have… Full Review ▶

Manager Response
02/10/09
Resident

I have lived at Somerset at Spring Creek for over six years. Through those six years, I have seen many office and maintenance staff come and go. Most of those people definetly were not customer-centric and driven to create a positive… Full Review ▶

Manager Response
10/25/08
Resident

I have been at Somerset since 2004 and I believe that while some tenants has some bad experiences with the recently departed manager(she was ruthless), the staff and maintenance are doing a good job. The units are being upgraded this year,… Full Review ▶

Manager Response
10/19/08
Resident

They lure you in with supposed good deals then f%%% you. Do not trust these people, please for you own sake. Especially ----- the leasing agent Venterra Realty(the poeple who manage the apts.)Luxery, no way, cheaply built so high electricity costs… Full Review ▶

Manager Response
10/02/08
Resident

I moved my family here from a distance of 500 miles.The day before moving, I called the manager (------)and she promised that the apartment was ready. I am a 3 time cancer survivor and have a compromised immune system. I was… Full Review ▶

Manager Response
07/21/08
Resident

We lived in these apartments in the past couple of years near one of the larger town homes units with two garages. One day they rented one of such units (in building #--) to a group of students or some sort… Full Review ▶

Manager Response
04/26/08
Resident

I have lived in Somerset since 2002, and I love it. I love the fact that it is quiet, and my apartment is as big as a house. I have an attached 2 car garage and everything. I don't have to… Full Review ▶

Manager Response
04/21/08
Resident

On move in, our apartment was not clean, there was visible food caked on cabinet doors, the fridge, the oven. New carpet was put in place. There have been three forced entry break-ins over the past 7 months, one occuring in… Full Review ▶

Manager Response
03/21/08
Resident

I think the rentals here are higher than market value. The apartments are old and have very old (and inefficient) air conditioning units. These airconditioner units need to be run constantly to make any impact on the temperature and therefore result… Full Review ▶

Manager Response
01/04/08
Resident

Apartments are old and dated. Too noisy. One tenant set up a basketball goal where kids congregate until all hours of the night. Same tenant's son has a noisy off road motorcycle that he rides around the complex. Neighbor's dog destroyed… Full Review ▶

Manager Response
10/11/07
Resident

Management sucks from the minute you walk in the office. They turn around and it all comes down from upper management (they don't want to stay). If you like change and chaos, this is the place for you Full Review ▶

06/02/07
Resident

I have lived in these apartments for 2 years. The management rotates aboout every 6 months and I can not wait until the manager there now leaves. Our air conditioner has been leaking since we lived there and this year like… Full Review ▶

01/17/07
Resident

Unless you're looking forward to carrying your groceries and tagging along uncooperative children 1 mile to your front door (perhaps in the rain), look elsewhere! This place needs assigned parking desperately!!!

Also might need earplugs for the neighbors, "horseplay"?

Otherwise, the place… Full Review ▶

12/28/06
Resident

350-400 AC bills with 2 bedrooms. All the other reviews in reference to the AC bills are correct. If you want another car payment go for it. The mantence staff is well aware that the air conditioning units are not capable… Full Review ▶

11/17/06
Resident

I have lived in a one bedroom for a year and 1/2 and it is my favorite apartment I've every had. The floor plan is awesome and has great closet space. The parking at my building is great, my neighbors have… Full Review ▶

11/14/06
Resident

If you are looking for high electric bills, no maintenance and water bills that come every month but for some reason are 4 months behind and extremely rude leasing personell, then this is the place for you! Beware when trying to… Full Review ▶

10/05/06
Resident

We have only been in the complex a short time but have been completely satisfied with the accommodations and the service from entire staff. Our apartment was spotless when we arrived, and any requests we had were completed with in 24… Full Review ▶

09/19/06
Resident

They changed Management 3 times while I lived there a year and a half. Called the Better Business Bureau and they have gotten a number of complaints. Problems with A/C. They received a package for me and lost it, then told… Full Review ▶

09/01/06
Resident

The apartments are in a good location and are fairly big for the price. The staff seems nice and have helped me whenever i need it. The maintnance guys are always willing to help as well! Haven't had a bad experience… Full Review ▶

07/18/06
Resident

They pretend that they did not receive your rent in the mail and charge you these erroneous amount for late fees and terminate fees that equal to your one month's rent. Don't rent here. Full Review ▶

06/27/06
Resident

The apt community is great except for high electricity bills monthly! The previous office leasers were also good until the new ones came on board. They are extremely rude. We've already moved out and today we received a rude call about… Full Review ▶

06/11/06
Resident

Full Review ▶

06/04/06
Resident

Large Apartments at a great price! Full Review ▶

05/25/06
Resident

refused to let you know who's the owner of the property. Kept changing the owners
Assigned parking for a fee.
black mold on the lower wall, worse when rain
Insurance adjusters came to the apartments and discussed about the same setting, same photos in… Full Review ▶

05/16/06
Resident

From: ShameSomerset Date: 05/16/2006
Speaking of the carpet, there was a report taken by a police officer in January 2004 about how the property manager ripped off the former resident for about $650.00 replacement carpet. We are planning to sue the… Full Review ▶

04/16/06
Resident

If you want high electric bills and bugs, this is the place for you! My electric bill has been over $300 every month. My apartment is always hot and I can hear everything that my neighbors say and do through the… Full Review ▶

03/26/06
Resident

The grounds are nice, the apartment is even fairly nice, but the maintenance is awful as well as the staff. The owner continually fires and rehires new office staff in order to operate- meanwhile the rates go up and much of… Full Review ▶

03/24/06
Resident

My wife & I have lived here for two years and this property is a fairly new property,(6 years). It's quiet,I've had no problems with crime. There are three Plano police officers that live on the property and do a good… Full Review ▶

01/13/06
Resident

I'll start by agreeing w/ the comments about the AC. While it was comfortable in our living room, the master bed & bath was a heat wave even w/ the AC jacked up quite high, and the bills were awful. There… Full Review ▶

01/10/06
Resident

Work orders take 2 months to be fixed, impossible to get ahold of management, no speed bumps so watch out when walking (may be run over), curb-side trash pick-up not done till noon so the birds get into everything.... the list… Full Review ▶

01/03/06
Resident

We lived there a year after moving from Austin. The AC bills were ridiculously high -- way higher than what we paid in our house in Austin (which was larger than the apartment). These apartments are very pricey, but you get… Full Review ▶

08/24/05
Resident

I really enjoyed living here. I had the occassional calls, but its an apartment. I would recommend this apt. community. Staff is friendly. They offer resident activities. Maintenance keeps property clean. Full Review ▶

07/09/05
Resident

I didn't even complete my lease period here. The management is extremely unprofessional and actually cause arguments among residents. The blonde manager seems nice enough at first, but then begins to be harder and harder to reach, as well as unresponsive.… Full Review ▶

06/30/05
Resident

This place was built very poorly. The a/c units are not big enough to cool the entire apt. You can hear everything through the paper thin walls. The management is terrible. They don't care about the people that live here, just… Full Review ▶

06/27/05
Resident

Be aware of the trashy office staff at this community. It's very unprofessional staff. The red head is as sleezy as they get! It's sad that she has to flirt with every guy she lays her eyes on to try to… Full Review ▶

06/21/05
Resident

Looking somewhere else in plano for nice community living. Lousy plumbing, Air conditioners are outdated and not adequate for texas. Expect high Electric bills. They have changed propert management so many times and this latest one is the worst. Roaches coming… Full Review ▶

04/03/05
Resident

I enjoyed living there for a year. After that though when it came time to renew my lease, they wanted so much rent to stay it was aweful. I had no choice but to move. An 25 % rent increase wasn't… Full Review ▶

03/20/05
Resident

Don't waste your time or your money. Management does not care about any concerns and ignores all requests for service. Very unprofessional people in the office. Full Review ▶

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Property Description

Somerset is conveniently located in West Plano at Spring Creek and Coit Rd. Our unique townhome feel will definitely suit your every need in combination with a large variety of floorplans. The experienced on-site staff will exceed your expectations with the highest level of customer service. We know you will Live it. Love it. Guaranteed! Contact us now 24/7!! Visit Website

Units

BedsBathsSq. Ft.Rent
11725 $ 934
11895 $ 1027
211078 $ 1110
221133 $ 1270
221303 $ 1395
221346 $ 1390
32.51699 $ 1861
321751 $ 1900

Amenities

  • Cats Allowed

  • Small Dogs Allowed

  • Large Dogs Allowed

  • Pet Deposit Required

  • Some Breeds Restricted

  • Pool

  • Gym

  • Laundry On-Site

  • Community Center

  • Controlled Access

  • Covered Parking

  • Uncovered Parking

  • Private Garage

Rent Trends

Year Beds Baths Avg. Monthly Rent Range
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Disclaimer: Rental rates have been collected from Internet users and represent snapshots of a rental prices over time. These rates may not be a reliable indicator of current rents or the price offered to new residents. How to use this information.

10 Photos

(Manager photo uploaded on 07/12/2012)
(Manager photo uploaded on 07/12/2012)
(Manager photo uploaded on 07/12/2012)
(Manager photo uploaded on 07/12/2012)
(Manager photo uploaded on 07/12/2012)
(Manager photo uploaded on 07/12/2012)
(Manager photo uploaded on 07/12/2012)
(Manager photo uploaded on 07/12/2012)
(Manager photo uploaded on 07/12/2012)
(User photo uploaded on 07/13/2012)

Closest Properties

Distance

Nearby Apartments

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