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The Park at Fox Trails Apartments

6300 Roundrock Trail, Plano, TX 75023
27%
84
Reviews
27%
% Recommended
61%
City Average
01/28/14
Resident

Read everything they give you completely and carefully. The office staff is unreasonable. I misread a notice put on my door about renewing my lease. I was informed of this when I went to give them 30 days notice of moving… Full Review ▶

04/06/13
Resident

I moved to The Park at Fox Trails in February of 2010, and within the first two weeks I got a notice on my door saying they would be turning the water off from 8-5 to repair a leak. This went… Full Review ▶

12/28/12
Resident

We lived in this apartment for more than a year. We never had any problems & it was a pleasant stay. The new managment (Staff) is really good and doing a wonderful job. They listen to the residents problems and address… Full Review ▶

12/06/12
Resident

mold has been removed( not mobile)!!:) Full Review ▶

06/04/12
Resident

I must say I was so excited about getting my first apartment but I did not ask enough questions. Number one I have had so many problems with bugs, slugs, beetles, nasty things in cabinets all sorts of creepy crawlies. Number… Full Review ▶

04/02/12
Resident

Though I have never posted a review about any establishment much less an apartment complex, I feel compelled to give a review of Madison Apartment Management of the Fox at Park Trails. I originally moved to this property in Plano when… Full Review ▶

02/01/12
Resident

The new management company that took over about two months ago is making everything a nightmare, the management before was great. The old management stayed out of your way, had many convient ways to pay rent and most importantly left you… Full Review ▶

10/21/11
Resident

I lived in fox trail for almost a year,As long as you lived there everything looks good ,office keep on raising the rent every month ,utilities go high month after month,but once you plan to move out of the apartment be… Full Review ▶

05/31/11
Resident

Moved in about a year ago, and since then rent has gone up one hundred dollars. Really? This place is NOT worth the price. Smells travel horribly; I don't smoke yet if I run my heat/AC my apartment reaks like someone… Full Review ▶

07/13/10
Resident

i was only there 6 months and had too many issues w/the incompetant front office staff. they dont know what they're doing, don't know how to solve problems and screwed me over from day 1. smells travel horribly from one apartment… Full Review ▶

04/05/10
Resident

My husband and I have lived here for a year and a half. The office staff has always been nothing but friendly, and the maintenance guys are AWESOME. I've had a few small problems that needed fixing, and when I did,… Full Review ▶

01/28/10
Resident

I lived at the Fox Trails apts for 7 months from June 2003 to January 2004. I had a 1 bedroom, 1 bath on the 2nd floor about halfway into the complex. The floorplan was cool, or so I thought when… Full Review ▶

01/16/10
Resident

If you have kids, do not move here. I regularly see people walking large pitbull around. This is an old complex. The insulation is so poor and nonexist that lead to high heating and cooling cost for us. You have to… Full Review ▶

07/01/09
Resident

We stayed in Fox Trail apartment for more than 2 year and experienced the service deterioration after management change. We report the chicken pipe leaking and the associated minor damage to the wood boundary holding the sink, while the service man… Full Review ▶

06/10/08
Resident

This Apartment complex is intended only for families who are willing to pay any price so that they can send their kids to the school next door. DONT MOVE Here if you dont have kids. The reasons are as follows: 1)… Full Review ▶

11/05/07
Resident

Office - No big or small problems. Seems that the time I moved in to now they have been making changes with personnel. Maintenance requests have been responded to when placed in writing and not so when called in. One billing… Full Review ▶

08/24/07
Resident

I moved into the fox trails about six months ago because of the spacious floor plans and cheap rent. When I got in I was ecstatic at how nice everything seemed. But as time went on I realized how bad this… Full Review ▶

05/10/07
Resident

Since new management took over in Feb. 07. The fitness room is not taken care of, my water bill has incresed 10.00 for no reason.mangement does not answer the phone. maintenance calls are not turned in for repair. only excuses are… Full Review ▶

03/12/07
Resident

I moved into Fox Trail Apts in 2005 and never had a complaint about the complex, office staff, noise level, or maintenance until the new company (Park at Fox Trails) took over in Feb. 2007. Since then, this complex has gone… Full Review ▶

03/01/07
Resident

Since the change of ownership, this complex has gone way down hill. Especially the office staff. So much so that we have decided to move out and have had a difficult time getting the office to answer the phone so I… Full Review ▶

02/01/07
Resident

Property changed hands a couple of months ago and since then it has been going downhill faster than you can imagine. The new management (specially the Mgr) is not only rude, but they try to blame everything on pervious owners. When… Full Review ▶

01/22/07
Resident

I have enjoyed living here these past 4 months. The staff is responsive and courteous, and they provide free video rentals, a computer area, and gift wrapping. The apartment has a spacious layout and is well constructed to prevent outside noise.… Full Review ▶

01/08/07
Resident

I like light during the day through every room, this apartment don't have much sun light coming through. The water pipe broke about 3 times already since I have been here almost a year. The office and maintence people are great… Full Review ▶

11/29/06
Resident

I live in Fox Trails since the last year and let me tell you that it's being a good year, I love the pool, the staff is very friendly, the maintenance people very nice, it's always clean thanks to the groundskeeper… Full Review ▶

10/24/06
Resident

This is a nice apartment complex, and a good value for the money. The office staff have always been pleasant and helpful, and repairs have been taken care of quickly (usually within a day, even for something small, like re-doing grout… Full Review ▶

08/28/06
Resident

We just recently moved in but so far are very happy with the price and convevience of our new home. The staff here is outstanding and everything we have asked be done to our apartment was completed before we moved in.… Full Review ▶

08/13/06
Resident

I moved in early March. I had a job transfer from Austin. Franticly I tried to get an apartment. The leasing agent (TP) who leased the apartment was very informative. She tried so hard to make sure everything was wonderful. I… Full Review ▶

06/06/06
Resident

What a great staff! Everyone is very helpful and concerned and helpful. They are on top of things when there's a problem or repair. It's been a good experience living there. Full Review ▶

06/05/06
Resident

The only reason we moved is because of the price we couldn't afford the price of 2 bedrooms but is worth every penny, maintenance is fast and the staff is nice, and the green areas are amazing, loved it there. Full Review ▶

05/02/06
Resident

i have lived here for two years now and love my apartment. the management staff is pretty helpful and anytime i call maintance always comes out the same day. as a twenty-something living on my own, i feel safe and comfortable… Full Review ▶

02/05/06
Resident

I lived at Fox Trails for about 5 years. I lived in a one bedroom for the first three years. I loved it! I never saw a bug or had any maintenance issues. It was quiet. Then I transferred to a… Full Review ▶

02/01/06
Resident

If you like bad service, noisy neighbors (who never get disciplined by the office staff), bad maintenance, constant calls to the office to get repairs done, poor insulation, overpriced water bills (our water bill is often higher than the electric), extra… Full Review ▶

01/03/06
Resident

I have lived here for two years now and I would not recommend it to anyone. The staff not so great and the maintance even worse! There is always water issues and getting the maintence to show up for any of… Full Review ▶

01/01/06
Resident

My wife and I have been tennants here since 1999. We have had numerous problems with our bathroom, no water ,especially in 2005. There has been no water here three times in the last six weeks. We have requested maintainance numerous… Full Review ▶

10/22/05
Resident

I have lived at Fox Trails for 4 years.I am very happy with my apartment.I live next to the park, and enjoy the park like atmosphere of the community.The grounds are always clean and the neighbors friendly.It is always very quite.I… Full Review ▶

08/18/05
Resident

Full Review ▶

08/02/05
Resident

My husband and I lived here in the early 90's and really loved it. The only problem we ever had was with neighbors. We lived by the pool and that could be noisy at times...but all in all it was nice.… Full Review ▶

07/20/05
Resident

I've lived in a one-bedroom for the past year and am moving into a two-bedroom soon. I have absolutely no complaints. I haven't had a single problem with my apartment and it was clean and ready for me to move into.… Full Review ▶

06/17/05
Resident

When i moved in, the office people where very nice and very helpful. The ground are always clean and keep up. Every time i call in a work order the staff help out and completes it very fast. I think for… Full Review ▶

06/03/05
Resident

I never viewed the property until after I signed my lease (relocation) but trusted the nice voices over the phone. Although the buildings/units are very old, the staff, neighbors, and area can't be beat. The interesting thing is what manangement will… Full Review ▶

06/01/05
Resident

I have been living at Fox Trail for 3 years. I have quickly found it to ba a home for myself and my dog. The staff has always been friendly toward me, not to mention the people who live around me.… Full Review ▶

04/28/05
Resident

I have lived in this complex for nearly 2 years. The only "issue" I've ever had living here has nothing to do with the complex at all. My electric bills have been really high here. Other than that, this has been… Full Review ▶

03/22/05
Resident

I've lived here since 2003-2004 and loved it. The management team was the best - very caring, loved the residents and took care of things as soon as possible. BUT, since the new management has taken over, it's been HORRIBLE!!!! They… Full Review ▶

03/22/05
Resident

The good:

1) A good price for 1600 sq feet with covered parking.

2) Location:

a) The town homes in the back have a view of the park. Lots of "wabbits", birds, and squirrels in the park.

b) Plano schools.

c) Close to major employers (J.C.… Full Review ▶

03/19/05
Resident

$570 was a 13 month lease when I went month to month for two months it went up to $745! Also, 60 day notice is a must. Additionally, after 13 months of on time payments a new 13 month lease still… Full Review ▶

03/14/05
Resident

I don't know why someone would put yes to living in this place called "Hell." From the fist day I moved here I should have known it was a mistake. Where should I start. First the apartment was not clean. I… Full Review ▶

02/05/05
Resident

Living at Fox Trails apartments has been one of the best experiences of my life. The staff is very helpful, and they are always kind. They are always diligent about fixing what needs to be fixed. And, to top it all… Full Review ▶

01/28/05
Resident

very very nice place to live at its almost like im in paradise! The maitnes staff is very nice they are very good on time if you put in a work order they will be there that day if not earlyer!… Full Review ▶

12/27/04
Resident

this is only one of a few place i could say this about. i have lived at a few apartments before and the office staff is great. they remember you and are every helpful. the grounds are always clean. my apartment… Full Review ▶

12/14/04
Resident

false promises is all i have to say Full Review ▶

09/22/04
Resident

New management is the pits. They seem pretty clueless, but you won't know unless you can actually find a staff member to talk to (that's probably why they hide). They never answer the phone, and I and my neighbors have all… Full Review ▶

09/21/04
Resident

after reading all the reviews, it becomes pretty apparent that there is a pattern that emerges. if i were happy about the complex and were to write a positive review, i would do so out of personal satisfaction and not just… Full Review ▶

08/30/04
Resident

Foxtrails is the best appartment complex that I've ever lived at. The staff here treats you just like family. Barbara and Susan are the greatest and they handle everything quickly and efficiently. They are caring and truley want their tenents to… Full Review ▶

07/17/04
Resident

We live here a year and just signed for 18 more months, great facilities and green trail you can walk in the mornings inside the property and feels like the park is great, come live here. Full Review ▶

06/08/04
Resident

I lived in Fox Trails from 2002 - 2003. Management was friendly. However, the place is run down and could certainly use many updates. I agree with some of the other tenants opinions about the social environment at this complex. I… Full Review ▶

04/01/04
Resident

Barbara, Susan and Fran are first class managers! They always helped us feel welcome and appreciated! Older complex, LOTS of space, beautiful grounds! Nice pools, weight room, video checkout in main office, coveniently located (all of our needs fit in a… Full Review ▶

03/03/04
Resident

I must admit, I'm a little nervous about moving out of here now. I have pets too, and I have taken every measure possible to ensure that the carpet is spotless, and my pets are house trained as well, so it… Full Review ▶

02/24/04
Resident

I was hesitant to move here because of the age of the complex but I needed the larger space. The complex has been well maintained and I have not had any problems. I would recommend these apartments to other people. Not… Full Review ▶

02/07/04
Resident

I am currently a tenant at this complex. If I´d read all this negative stuff before I moved in--I would´ve ran for my life. Currently I have a moth infestation that I can´t get rid of. There is actually a lot… Full Review ▶

01/27/04
Resident

Loved living here. So did my children. Great summer parties and great schools. Management is very stable and helpful as was maintenance. If I move back to the area I will return to these apartments. Full Review ▶

01/27/04
Resident

When my self and family was moving back here Fox Trails was the last place we stopped at. We found that the office people was very helpful and plesant to work with. Everyone in the office was smiling and friendly. Any… Full Review ▶

01/04/04
Resident

How does a company that gets this many negative rating stay in business? If management or the property owners claim to be responsible and "pro-tennant" then why are the same problems (leaky or broken appliances, over charging and billing for post-tennant… Full Review ▶

12/06/03
Resident

Seeing all these comments from others makes feel vindicated. I spent 4 years trying to get Fox Trails to do their job....I lived in Fox Trails (should be known as Fox Trials) from 1998 until March of 2002.

I can… Full Review ▶

10/21/03
Resident

What a great place to call home. Every person I met was so nice. The office staff was happy every time I went into the office. A lot of the resident that would walk arounf the property was were nise and… Full Review ▶

10/16/03
Resident

When every person moves into an apartment, there is paper work that must be signed. DID YOU READ IT? Did you leave your apartment messy or with pet damages in it? Was there a lot of charges because you did not… Full Review ▶

10/16/03
Resident

I didn´t actually live here, but I have a friend that did. Let me just say GHETTO. I helped her movei n and first off, the apartment smelled like --- and it wasn´t her fault! There were cracks all up in… Full Review ▶

10/07/03
Resident

i lived here for less that a year, and hated every day. i dreaded coming home to my broke-down apartment. the staff in the office, susan especially, are rude and ------. the only nice person that works there is the older… Full Review ▶

09/27/03
Resident

I lived at Fox Trails from 98 to 2000, and All I can say is renter BEWARE!!!. This management team hates confrontations with problems, they like to come at you with two at a time. Not to help you, but to… Full Review ▶

09/27/03
Resident

Please ask around, many former residents
will tell you horror stories about this dump
I understand company´s knock one another, but I know how it feels to be treated like
a complete idiot. The management turned up thier nose at me… Full Review ▶

09/26/03
Resident

I have lived at Fox Trails for three years and have had no problems. I have and will keep referring people here. Full Review ▶

09/14/03
Resident

Lots of rodents, trust me. Paid over $3000
to get out of here. I have talked to other residents who agree, the fees to get out of
your contract are so high, you can´t afford to leave. That is the catch.… Full Review ▶

09/02/03
Resident

Overall nice apartments with a few problems. During my first month at Fox Trails I had issues with phone lines, disposal, washer hook-up, and multiple toilet issues. Also burner on stove did not work and front door is hard to open/close.… Full Review ▶

08/28/03
Resident

******* PLAIN AND SIMPLE**********

NICE PLACE IGNORANT MANAGEMENT!!!!!!!!

LIARS MAKE MONEY, MANAGEMENT NEEDS TO HIDE

ALL THIER CHARGES IN SMALL PRINT, OR MAKE UP

CHARGES AS THEY GO!!!! BE CAREFULL PEOPLE.

WHEN THE ECONOMY IS BAD, THE VULCHERS COME OUT AND… Full Review ▶

08/28/03
Resident

I was informed of this web site by another resident at Fox Trails, and I wanted to express my thoughts on the property; as well as, my thoughts on some of the other comments that have been made.
Fox Trails… Full Review ▶

08/28/03
Resident

I love to see management try to cover thier tracks. I have not posted a review until now, I am glad I returned to read this garbage. This is how management works, I have no problem with the apartments. At no… Full Review ▶

08/27/03
Resident

I have lived in two different apartments at Fox Trails and both of them were delightful. I recently made a carreer change which took me to another state and I am living at another Sentinel Property, again very happy. I was… Full Review ▶

08/25/03
Resident

This management is great, I lost my job in June of 2000, and I was unable to pay rent for the remainder of my contract. I think it was $8400 - or something like that to pay off. I told them… Full Review ▶

07/10/03
Resident

I should have been more suspicious at large amount of places to sign in the lease agreement. I have never had to spend so much time signing contracts, and Fox Trails has more amendments to their stock lease agreement than any… Full Review ▶

06/12/03
Resident

The apartments are nice on the inside and i loved the floor plan of my 1bed/1bath apt. There were several maintenance problems when we moved in and not all of them were fixed. Because it´s an older complex there are foundation… Full Review ▶

05/21/03
Resident

We lived at this property for 3yrs. Before buying a new home. Our family realy liked our home. The office people was very freindly and helpful. All promblems was adressed the same day or following day. Nice properyt very well keeped… Full Review ▶

07/10/02
Resident

I HAVE HAD A WONDERFUL EXPERIENCE! THIS IS MY SECOND TIME TO LIVE HERE AND THE MGMT IS GREAT. THEY ALWAYS FIX WHAT I NEED AND DO NOT BOTHER ME ABOUT MY PET AS STATED IN ANOTHER REVIEW. Full Review ▶

07/08/02
Resident

Our experience was awful with this complex. Management harasses people who own pets.
Maintence is slow to respond, if they respond to requests at all.
They do have rodent problems on occasion (we had rats in our attic area)
The grounds… Full Review ▶

06/14/02
Resident

Living at Fox Trails was a very enjoyable experience. The manangement was very kind and always eager to respond to the very small amount of concerns I might have had.

Unfortunately I had to move due to a job change,… Full Review ▶

02/06/02
Resident

Huge crack in ceiling that no one fixed inspite of a zillion complaints.



Huge rats will eat your birdfood at night.



When you leave, they will charge you for damage ex-tenants caused and act totally indignant about it.

Full Review ▶

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