After 1,5 years at Thornbury I thought it might be good to let other people know what I think.

Overall rating, upper management is really uneducated, rude and totally incompetent when it comes to customer service and how to handle the day to day work.

The first couple of months everyone was very friendly and tried to make you happy. That is until you have something to complain about.

Mgmt sets up notes on your door with unspecified complaint about that you owe them 11 dollars here and 18 dollars there. But they do not tell you what it is all about. When you walk up to the office and talk to them, no one from mgmt is there, and they are 'the only one' who can talk to you about unpaid 'whatever it is'.
If you are so lucky that you might speak to a manager, everything is correct according 'to the computer', and we all know that the computer is always right IF THE PEOPLE WHO USES THE COMPUTER FILLS IN THE RIGHT AMOUNT.
They do not even apologize if they are wrong.

For me it is VERY surprising that our mgmt was voted as Greystars top managers of the year.

When it comes ot the areas around the apartment complex, there is dog pupe everywhere. I have a dog myself, and I am really waiting for the waist baskets that was supposed to be available for the dog owners... that was appr. 7 months ago they promised that.

Old construction material is still laying around the complex. I don't know how many times I have almost walked into them when walking the dog in the night. I guess they will not do anything until someone hurt themself and file a lawsuit. I don't think this is something 'unknown' to the staff at Thornbury.

Lamps around walking paths have been broken for almost 8 months now. Even though I have put in two work orders to get it fixed.

The view from the apartment complex is wonderful. The sad thing is that there is to much junk everywhere. Old broken cars on the parking lot.

After the storm, a lot of broken trees was left weeks without attention.

I think that Greystar should send out an evaluation to the community asking what we think.

I feel it is sad that such a great complex should have that many negative comments because of rud, unfriendly, uneducated people.

I still love my apartment, but I wonder if that in the end will be enough...

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