Thornbury At Chase Oaks
7101 Chase Oaks Blvd, Plano, TX 75025
888-375-7185 ext 1250  WEBSITE save favorite
AVERAGE RATING
recommended by:
28%

overall rating:
2.6
2.5
2.5 Parking:
3.0
2.97 Maintenance:
2.8
2.84 Construction:
3.0
2.95 Noise:
3.1
3.07 Grounds:
2.7
2.74 Safety:
2.5
2.45 Office Staff:
< | >

Bogus Charges on Moveout

From: upsetformerrenter
Date posted: 2/10/2004
Years at this apartment: 1999 - 2003
 
I too have been the victim of what I believe to be bogus move out charges. We lived in this apartment for over 3-1/2 years. We paid our deposit plus an additional pet deposit of $500 ($250 of which was non-refundable). We are now being told that we owe almost $700 for replacement of carpet and other miscellaneous charges (no problem with water bill and other minor charges). After speaking with the apartment complex manager, I too was offered the "kindness" of paying only half owed (she informed me that if it goes to collection, that is all they will receive if it is ever paid so they are cutting out the middleman). She informed me that apartment carpets have a 7-8 year life expectancy! That is false. The carpet was not new when we moved in - who knows how long it had been there when we moved in. Also, there is no way that a carpets life expectancy in an apartment is 8 YEARS! I am mulling over my options at this point. I have a feeling I am going to have to pay the half with a VERY BITTER TASTE in my mouth! The complex itself is great. The management is not. When living there, do not ever expect a call back if you leave a message, they cannot be bothered to return your call. The dwellers are lazy and rude when it comes to picking up after their animals and putting their trash in the dumpsters. The apartment manager (according to our monthly newsletter) was named the property managements manager of the year in 2003. I hate to see who the other candidates were. Anyway, if you can deal with these issues and never EVER plan on getting one spot on your carpet, feel free to live here. It is a beautiful location.

Recommended: NO
Overall Rating
2 out of 5
Parking:
3 of 5
Maintenance:
3 of 5
Construction: 4 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
1 of 5
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