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I believe I moved out in November '06, Westcliff is really a great place & one of the best in Portland. I moved in when Carol was still there & she was a great manager. However, I found Kassie to very sweet & willing to go above & beyond for the tenants. I would also like to share a specific experience. While living there I got a new pet kitten, took it for shots, notified the office & paid my deposit. Unfortunately, Kassie & myself overlooked the fact that pets had to be over a year old. I was contacted several weeks later & told that I could not keep it. I was frustrated & angry with the situation which contributed to a conflict with management. I was unwilling to part with the animal & therefore left when my lease was up. When meeting with me to discuss the issue however, they were very professional & expressed their understanding of my frustration. This was a simple mistake & could have happened to anyone. Looking back I could have handled this situation better. Upon moving out, they quickly returned much of my deposit.
This complex is very well maintained, quiet and safe. Those who are upset about the staff change is mainly because they are unable to get away with things they could before.
The only problem is that it is too close to the apartment complex next to it, Royal Palms & occassionally there was noise from thier area, but the Portland Police department is quick to resolve that problem if you call them.
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User Responses
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From:
Anonymous
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Date:
02/13/2008
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My experience has always been pleasant. Just heard the management company for Westcliff has taken over the management of Royal Palms. Not sure how that will go, but if they manage it the way they manage Westcliff it will makes things a lot better and quieter.
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From:
pep.si22
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Date:
03/25/2008
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That is awesome! Hopefully they will implement the strict tenant requirements that makes Westcliff so great.
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