Bent Tree apartments were great, I really liked living there until the last 6 months of our lease. This is when the tides turned. The landscaping was horrible I think just because it was neglected, and when I asked why all the grass was gone, they told me that if I wanted grass for my dog I would need to plant it myself, I thought this was outrageous. The worst part came next about two months before moving out, my husband and I had to move into a new apartment complex about two weeks early because we found out we had bed bugs. This was confirmed by the pest control guy hired by the complex, we did not have them originally. However, the apartments refused to pay for any of our out of pocket costs. We got the bugs from a neighbor, since this is a large attraction for people working on contract at USAA (almost all Asian-Indian people), they often bring the bugs with them in rugs and other furniture when they move. This too was confirmed by the pest control company, but we still left without a bed or box spring (costing $500), and I had to wash all of our clothes before taking them to the new place, and had the couch and chairs steam cleaned (costing $250). Now that we have been gone for awhile, they sent us our bill and credits check, which did not include the return on our pet deposit, which should have been $150. That is alot of money that we are out! I thought our actual apartment had a great lay-out, but it was NOT WORTH IT having to deal with the management! We were intending to move because our rent which was $535, was going up to $699, but this was all very inconvenient since I'm in college and we had to move during finals.

Manager's Response
From: Manager	Date: 10/24/2008
Bent Tree Staff prides ourselves on our dedication to resident satisfaction. Bent Tree has an established pest control schedule, which is available in the leasing office, and additional service is provided as requested. These services have proven to be very effective when our residents work with us to have their apartment treated as thouroughly as possible, including those with more resistant pests. At lease expiration, we offer all our valued residents a fair rate for their renewals. Lease renewal rates offer you a savings off the current market rents and, even with an increase, save you the time and money it costs to move to another home. Without a renewal in place your rent will increase to the current market rent and be considered a month-to-month lease with the published premium, as explained in your lease contract. Talking about your options with our office will help you make the right decision when it comes time for you to renew your lease with Bent Tree. Above all things Resident Satisfaction is most important here at Bent Tree; please call or stop by the office and we will be more than happy to discuss this. Thank you.

User Responses
From: Anonymous	Date: 08/26/2008
I agree 100% since the new owners took over from Canada everything has gone down hill at this apartment complex. They cannot keep the same office staff for more than 2 weeks at a time. The maintenance has gone down in service along with the grounds of the complex.

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