The following is an e-mail I attempted to send to Sunridge Management. I was unable to send because the corporate e-mail addresses are invalid.

Dear Sunridge Management:
We are sending this e-mail as a complaint. The management and maintenance staff at the El Chaparral apartments in San Antonio, TX have disappointed us to the point of terminating our lease. We have lived in two different apartments and have had continuous maintenance issues.
The first apartment had a water leak in the dining room caused by an aquarium in the apartment upstairs. After repeated efforts on our part to have the damage to the wall fixed, it wasn't until we demanded a new apartment or a lease termination that any action was taken by the management or maintenance. We had been put off for more than four months. Mold and the paint flaking off the wall was our main concern because we have a small child. In the end a new apartment was available close to our old apartment was vacant so we moved agreeing to stay with the property for at least six more months.
As we moved into our new apartment ( which we were very happy with at first ) new problems began to arise. The first major problem was the air conditioning not cooling properly and leaking. Our apartment was very humid and not cooling to the degree that our old apartment had cooled. It also had a leak that continued due to a rusty drip pan that did not drain properly. This problem was fixed temporarily and then rigged to stop the pan from dripping. This process took a couple of months of repeated visits by maintenance. In addition to this our front door needs new weather stripping causing the AC problems to be worse. We can see daylight through the cracks around the door. Our apartment gets very warm when we have guests or we cook. We have also had a problem with our toilet constantly running. It would run as we were showering causing the shower to spray hot water. We have a sink in our bathroom that we cannot shut off at all unless we turn off the shutoff valve under the sink. We recently had a burner on our stove short out causing a small fire on our stove. It was replaced however the new burner does not work. Our soap dispenser on our dishwasher is broken which causes it to be pretty much useless for washing dishes.
Also the pools at this complex are horrendous. For more than half the summer they have been flourecent green and shut down by the health department. We have invited guests over to go swimming only to find the pools are nasty. This has been an ongoing problem here that began back in May. Instead of cleaning the pools properly and keeping them maintained, they have been allowed to become extremely unpleasant.
We are not the only residents who are having problems with the maintenance and management. We have talked to several of our neighbors who have told us of similar issues. Our next door neighbor has had no success in getting their AC fixed either. We are always getting excuses and very little results. Recently we have begun having problems with spiders. After talking with our neighbors, we found out that they were also having problems with spiders and that they are unable to use their patio because a tree outside their fence is infested with spider webs. They have reported this problem to the management only to be ignored as we have been ignored.
In conclusion, we do not know if this property is understaffed, poorly maintained, or mismanaged but we are finished having our issues ignored or being fed one excuse after another why things are not being taken care of at El Chaparral. We hope this e-mail will turn into action for this property.

User Responses
From: FREDMILLER	Date: 04/11/2006
TOO....! LONG.......! GETTING SLEEPY.......!

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