Enclave at 1550
1550 Jackson Keller Road, San Antonio, TX 78213
210-366-1550  WEBSITE save favorite
AVERAGE RATING
recommended by:
59%

overall rating:
3.2
3.3
3.35 Parking:
3.3
3.33 Maintenance:
3.3
3.33 Construction:
3.6
3.61 Noise:
3.3
3.31 Grounds:
3.2
3.22 Safety:
3.1
3.12 Office Staff:
< | >

New Manager Makes HUGE Improvements

From: -Anonymous-
Date posted: 4/2/2008
Years at this apartment: 2005 - 2008
User Response is available. 2 responses
Manager Response is available. Manager Response is available.
 
I have lived at the Enclave for 3 years and was ready to move out because of all of the problems that are described on this web site by other residents. However, the management company replaced the manager and staff and the problems have almost all been completely resolved or are in the process of being resolved. The building is now cleaned regularly and maintained well. They recently completed a major overhaul of the gym and it's REALLY nice now. The maintenance staff has been very responsive to my work orders and even called the next day to make sure the request was completed to my satisfaction. Old problem residents seem to have moved out. The office staff is now genuinely friendly and helpful and I have confidence that when I bring something to their attention that it will be addressed. Additionally, the apartment itself is very nice, safe, secure, and I have a fantastic view.

No apartment complex is perfect and things aren't perfect here yet either, but the situation is MUCH improved. Having lived with all of the old constant problems, I can't say enough about how different things are here now except to say that I recently renewed my lease for another full year!

Recommended: YES
Overall Rating
4 out of 5
Parking:
4 of 5
Maintenance:
4 of 5
Construction: 4 of 5
Noise:
4 of 5
Grounds: 4 of 5
Safety: 4 of 5
Office Staff:
5 of 5
I'm the author!
Lived here?


Manager's Response

From: Manager Date: 04/16/2008
I am so glad that you have made the choice to remain at The Enclave. We are so very happy that you are excited about the changes that are being made here. All of the staff has worked very hard to make things better for our residents. Our ultimate goal is for our residents to be happy so please know that we are always available for you!

User Responses

From: crazyboydad Date: 04/08/2008
I love it here. I used the gym alot. The lobby looks great with the new paint. They are really making it it hard for me to want to leave this property. I will love to re-sign my lease....when it come to maintance and customer service The Enclave at 1550 ranks in at the top 10!
From: Anonymous Date: 04/11/2008
That is a flat out lie and you are probably part of the management staff posting reviews to this site to try and convince people that the grounds are worth it when they are truly not! I live there and we still get water outage notes, still have drug dealers on the premises, rude management who don't really care and other problems! Still I contend BUYERS BEWARE!
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