#13,518 #167 #2,322

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The Jackson

2500 Jackson Keller Rd, San Antonio, TX 78230
(60 Reviews)
$789 - $1,579/mo
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Floor Plans & Pricing

Studio

E1

Studio, 1 Bath | 409 sq. ft.

$789 - $809

3 Available Units

See Floor Plan Details

1 Bedroom

A!

1 Bed, 1 Bath | 540 sq. ft.

$869 - $1,109

3 Available Units

See Floor Plan Details

A2

1 Bed, 1 Bath | 762 sq. ft.

$929 - $1,139

3 Available Units

See Floor Plan Details

A3

1 Bed, 1 Bath | 958 sq. ft.

$999 - $1,024

3 Available Units

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 2 Baths | 1,170 sq. ft.

$1,299 - $1,319

3 Available Units

See Floor Plan Details

B2

2 Beds, 2 Baths | 1,382 sq. ft.

$1,344 - $1,579

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D+
D+

Renter Ratings

C+

Review Ratings

Noise

3.0

Grounds

2.5

Safety

2.5

Office Staff

3.0

Maintenance

3.0

Neighborhood

3.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C+

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
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The Jackson Reviews

(60)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2023

9/19/2023

Told them about the situation and itā€™s already 2 weeks in a half

Apparently new management and no work order has been tooken care of but one.. Mentioned my roof falling and the manager and the other worker didnā€™t take it in consideration that it was an emergency yet because of my kids. It finally fell completely andā€¦Ā See More >
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anonymous

Resident ā€¢ 2023

7/14/2023

NEW MANAGENT WAS AWESOME! I LOVE MY NEW PLACE!

THEY WERE SUPER NICE AND FRIENDLY NOT TO MENTION THEY ANSWERED ALL MY QUESTIONS PRIOR TO MOVING IN . I LOVE MY NEW APARTMENT IT HAS TONS OF SPACE AND ITS CLOSE TO HEB AND RESTAURANTS THAT I LIKE. THANKS AGAIN FOR ALL YOU HELPā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2018 - 2021

    2/21/2023

    DONT MOVE HERE

    DONT MOVE HERE. Lived here for 3 years. First, apartment wasn't ready when they said it would be and we moved from out of state. Apt was dirty and we had no hot water the first week becuase they had no time to fix it,ā€¦Ā See More >
      Review Author Icon

      anonymous

      Resident ā€¢ 2022

      7/9/2022

      Current resident! Donā€™t move here!

      11 days with a broken ac and itā€™s always the same answer. ā€œYouā€™re on the list, first thing in the morningā€ for 11 days Iā€™ve heard that BS. I have kids a disabled brother and battling cancer and this is how they do us. Becauseā€¦Ā See More >
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        anonymous

        Resident ā€¢ 2020 - 2021

        10/6/2021

        DO NOT MOVE HERE!!. Roaches everywhere and the staff gives you different answers for why you are getting charged additional fees. No one seems to be able to give a straight answer for anything. Worst experience every!!

          Manager

          10/13/2021

          The Jackson
          Hi there, Jasmin. We're disappointed you feel this way. Please give us a call directly so we can address your concerns properly and clear up any misunderstandings. Thanks. -The Jackson Management
          Review Author Icon

          anonymous

          Resident ā€¢ 2020 - 2021

          4/23/2021

          These apartments are the worse ever!!!! Our lease is coming to an end and when another property manager called to verify that we live here and pay rent on time, they refused to give them that information so I lost out on a house weā€¦Ā See More >
            Manager

            8/9/2021

            The Jackson
            Hello, thank you for your feedback. We care deeply about our residents and are saddened you feel differently. Due to the nature of your concerns, we feel it would be best if we spoke with you directly. Please give us a call when you can and we hope to speak with you soon. -The Jackson Management
            Review Author Icon

            anonymous

            Resident ā€¢ 2019 - 2021

            3/27/2021

            Definetly a suspect issue regarding security of some sort. Surely someone of you know what i mean. It starts with the fridge being excruciatingly loud and sometimes blend in with the AC. You almost think you are being punished or worse. Also the "new" mgmgtā€¦Ā See More >
              Manager

              8/9/2021

              The Jackson
              Hello, thank you for your feedback. We're very sorry you feel this way and hope we can speak with you directly to address your concerns properly. We look forward to speaking with you. -The Jackson Management
              Review Author Icon

              anonymous

              Resident ā€¢ 2020

              9/6/2020

              ROACHES! Run away from this place as fast as you can. Don't waste your time or money with this place. They're a joke! I've lived here less than a month and this is my worst experience with an apartment, EVER! and that says a lotā€¦Ā See More >
                Manager

                9/15/2020

                The Jackson
                We are very alarmed by what you have mentioned in your feedback, as we take these reviews very seriously. Any issues regarding pests are not taken lightly and our staff will be sure to address them right away. - The Jackson Management
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                anonymous

                Resident ā€¢ 2019

                9/5/2019

                I wish I could have chosen better apartments . I'm sorry to say that these are the worse apartments they have had water shut offs every week for years . So if you don't like taking showers this is the place for you no waterā€¦Ā See More >
                  Manager

                  9/9/2019

                  The Jackson
                  While we appreciate all feedback we receive, we are very disheartened by what you have mentioned in yours. We want to assure you, that your living experience is very important to us, and we take great pride in being able to work closely with our residents and any concerns they may have. We would like the opportunity to speak with you about your concerns in greater detail. When you are able, please reach out to a team member in our office or over the phone at (210) 342-4995. Thank you. - The Jackson Management
                  Review Author Icon

                  Kayla_G380

                  Resident ā€¢ 2016 - 2017

                  11/28/2017

                  Office staff is super friendly as well as the management! My new home is so cozy and chique. The location is great, i don't have to drive far to HEB because i love to cook and plenty of good restaurants close by. I am reallyā€¦Ā See More >
                    Manager

                    11/28/2017

                    The Jackson
                    Thanks for the review, Kayla! It brings us joy knowing that you are impressed with the performance of our staff, comfortable in your cozy home, and pleased our ability to provide quick responses to maintenance requests. We sincerely appreciate you taking the time to share your feedback and hope that you won't ever hesitate to reach out if there is anything we can do to enhance your living experience. Thanks again! Warm regards, Jackson Square Apartments Management
                    Review Author Icon

                    anonymous

                    prospective ā€¢ Visited 2017

                    10/3/2017

                    THIS ARE THE HORRIBLE APARTMENTS I'VE EVER LIVE IN. NOTHING PERSONAL BUT THE CRYSTAL MANAGER HAS NOT CUSTOMER SERVICE AM NOT SURE HOW THEY HAVE HER AS MANAGER WE I'D CALL TO ASK A QUESTION OR CONCERN ABOUT MY UNIT SHE WOULD PUT ME ONā€¦Ā See More >
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                      anonymous

                      Resident ā€¢ 2017

                      8/29/2017

                      This property it's not all of this water with water pipes always turn off every week we also got roach problems that keep growing and keep spreading and management don't seem to care about us residence but the money. We don't get notices whenā€¦Ā See More >
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                        Lalaknoll

                        Resident ā€¢ 2016

                        12/15/2016

                        Jackson Square Apartments are not for the squimish at heart. They seriously have ROACHES!!! Also, inside the bathroom, the tub is decent looking -- and now I know why THERE'S NO SUCH THING AS A HOT SHOWER so it never got dirty!! The apartmentsā€¦Ā See More >
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                          anonymous

                          Resident ā€¢ 2015 - 2016

                          8/23/2016

                          I live there last year. The maintance was very slow to repair a leak on the second floor bathroom. The Dumpster smells and is overflowing. The apartment Manager guy is ok but to friendly with lady tenets I think. Saw him a few weeks agoā€¦Ā See More >
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                            Brit478kids26

                            Resident ā€¢ 2014 - 2016

                            7/1/2016

                            I recently moved from there but I loved it since The new Manger took over There was Alot of work that he got fixed that noone else did. He is not rude!!! He treats you like family and your kidsā€¦Ā See More >
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                              anonymous

                              Resident ā€¢ 2014 - 2016

                              1/27/2016

                              I To Have A Gripe about the water issue and and Don't get me wrong it helps to see the Manager Himself get involved in the Procedures but when does it end . I Spoke to my neighbor and she said this has beenā€¦Ā See More >
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                                anonymous

                                Resident ā€¢ 2014 - 2016

                                1/26/2016

                                Well, these are the first apartments I have ever rented in. For the most part I like them. I have not had a major problem with the apartments personally, as they are just "okay" to live in. Never had an issue with billing or beingā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2009 - 2015

                                  11/12/2015

                                  Jackson Square is really turning around with the new management and the new maintenance crew they are really working hard to turn this place around its so nice to have people who care about the property and their residents I hope they all stay hereā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2015

                                    5/20/2015

                                    I had some serious doubts about these apartments because I read the ratings here. I told the ladies in the leasing office about the reviews and they answered all my questions. The staff has been very helpful and were very honest about howā€¦Ā See More >
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                                      anonymous

                                      Resident ā€¢ 2014 - 2015

                                      5/19/2015

                                      Where do I begin with the property. From the pictures online, the model unit and short notice this place seemed like the perfect location. Close to my Job, Daycare, Elementary and Middle schools. Also easy access to the Hwy 410 and Hwyā€¦Ā See More >
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                                        Rick09

                                        Resident ā€¢ 2014 - 2015

                                        3/24/2015

                                        Do NOT MOVE HERE!!!!! I DO NOT RECOMMEND THESE APARTMENTS TO ANYBODY!!! LET ME START By saying the these apartments have the worse management EVER!! Office is never open and no one ever answers the phone. Never return your calls. No 24h answer service.ā€¦Ā See More >
                                          Manager

                                          4/16/2015

                                          The Jackson
                                          Jackson Square Apartments has recently changed management. The new team is working diligently to make all necessary repairs with emergency situations being addressed as first priority. Improvements are being made daily on the exterior, as well as, the interior of the apartment homes and it is evident that these are currently taking place. The team is taking great strides to make Jackson Square Apartments a community that the residents are proud to call home.
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                                          anonymous

                                          Resident ā€¢ 2014 - 2015

                                          1/31/2015

                                          Do not move in! I had to get something last minute and this place is all I could find!these apartments have bed bugs ants and cockroaches when they're getting your apartment ready they will just paint over the bugs the maintenance does not fixā€¦Ā See More >
                                            Manager

                                            2/2/2015

                                            The Jackson
                                            You have been reported to Apartment Ratings for your review. False information to the public is inappropriate behavior. We do not have bed bugs at all. If you did in fact get bed bugs during your stay you brought them in. Our units are thoroughly checked by our pest control. Things are fixed and if they break then inform the office and we will take care of the issue. We cannot help when things break down during your stay. Everyone is notified upon move in that there is only one parking space per flat apartments and two for each townhome. It is like that in almost every apartment. You were advised that you can park anywhere that is not covered parking and illegal parking. The police are called for anything and we have no control over grown adults that need there assistance. That has nothing to do with our property. Billing is billed through CPS and SAWS and then sent to you through a third party biller so we have nothing to do with the billing. Security deposit is returned if everything is in cleaned properly and a walk through has been performed. Receipts are always given showing any credit that is given but is also your responsibility to keep up with what you pay and what your credit amount is. We are only human so we can make some mistakes. Since I have not received anything from anyone I assume you have not paid your rent and this why you are writing this. We are sorry that you were not happy here at Jackson Square but assure you that what ever issues you had in your apartment that were reported would have been resolved with proper notification.
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                                            anonymous

                                            Resident ā€¢ 2013 - 2014

                                            1/14/2015

                                            Do not move here, I recently moved out. The management has poor communication skills They're rude, both the lady and the young man are running that property to the ground The property has trash everywhere the breeze ways are filthy dirty Office is always closed. Worst ā€¦Ā See More >
                                              Manager

                                              1/15/2015

                                              The Jackson
                                              First I'd like to start with an apologize for any miscommunication or rudeness on our part. The property is always picked up daily. It's a joint effort from staff to residents to keep our property clean and maintained. Our recent move outs have been the tenants that have been evicted for non-payment of rent. We thank you for your input
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                                              Justin Yuchnitz

                                              Resident ā€¢ 2013 - 2018

                                              5/24/2019

                                              Don't move here the management is the worst I've ever rented from. There never open, they don't return your calls when you leave messages. The head maintenece man is not realiable he doesn't fix anything ever if broken a very lazy worker. Apts are veryā€¦Ā See More >
                                                Manager

                                                2/2/2015

                                                The Jackson
                                                It is my understanding Mr. Yuchnitz that we have taken care of your issues in your apartment and you are satisfied with our work. We thank you for your patience and glad that you decided to stay and add more family members to your lease. Please put in writing any further issues in your apartment so we may take care of those as well.
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                                                provecho01@gmail.com

                                                Resident ā€¢ 2010 - 2014

                                                10/23/2014

                                                I have been here for about 4 years now and I just want to say that I have been seeing a lot of changes being made on this property. For instance, yesterday they installed new smart thermostats which is going to help the electricity bill.ā€¦Ā See More >

                                                  Features & Amenities

                                                  Pets
                                                  • Cats Allowed
                                                    Fee: $300 ~ 600. Rent: $50. Restrictions: 2 pets per apartment home. There is a $300 pet fee per pet and $25.00 per month pet rent.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Fee: $300 ~ 600. Rent: $50. Restrictions: 2 pets per apartment home. There is a $300 pet fee per pet and $25.00 per month pet rent.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • Business Center
                                                  • Clubhouse
                                                  • Fitness Center
                                                  • Pool
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                                                  Leasing

                                                  Welcome home to The Keller! Our elegant community is nestled on a hilltop with stunning downtown views in North Central San Antonio. The Keller is in close proximity to Interstate 410 and I10 freeways. We are just minutes from local shopping, restaurants and entertainment venues. This great location offers a variety of nearby attractions, including the Botanical Gardens and Monster Mini Golf.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM

                                                  Questions & Answers (2)

                                                  lisa_c534
                                                  Asked on: 03/02/2024
                                                  Q:Ā What laundry card link to add money to card
                                                  Albert_V
                                                  Asked on: 09/14/2022
                                                  Q:Ā I just did a application dam I can't deal with roaches

                                                  Frequently Asked

                                                  Based on 60 number of votes by renters, The Jackson is currently rated 2.7 out of 5 stars.
                                                  The Jackson is rated 2.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Jackson is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                  The Jackson is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  The Jackson is rated 2.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  The Jackson is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                  The Jackson is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                  Cats Allowed
                                                  Fee: $300 ~ 600
                                                  Rent: $50
                                                  Restrictions: 2 pets per apartment home. There is a $300 pet fee per pet and $25.00 per month pet rent.
                                                  Pet Limit: 2
                                                  Dogs Allowed
                                                  Fee: $300 ~ 600
                                                  Rent: $50
                                                  Restrictions: 2 pets per apartment home. There is a $300 pet fee per pet and $25.00 per month pet rent.
                                                  Pet Limit: 2
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  Studio, 1 Bath

                                                  Check Availability

                                                  The Jackson

                                                  March 2024

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                                                  The Jackson is a 409 - 1,382 sq. ft. apartment in San Antonio in zip code 78230. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $789 - $1,579. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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