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Orion Canyon Springs
24385 Wilderness Oak, San Antonio, TX 78258
38 User Responses

Western Rim Property Services, Inc. is the name of the Management Company/owner that is responsible for the Mansions at Canyon Springs. When you call the office and ask for the number in Dallas, Texas they refuse to give it out and instead give you a web site.

Here is what they do not want you to know, July 13, 2007, the State of Texas revoked their chater to do business in the State of Texas because "the Comptroller has determined that the entity does not have assets from which a judgment for any tax, penalty,or court costs imposed under Chapter 171 of the Code may be satisfied."

This does not sound good people, especially when they are renting/leasing units to unsuspecting tenants with MOVE IN DATES that are not yet inspected by the City of San Antonio, Texas.

The integrity and honesty of this company its project and workers is in serious question.

This is not a place to do business when they refuse to give out a phone number to corporate. The website has no phone either just an e-mail address.

Home Staging - Not Your PlanO Staging Blog! Man dying of cancer not allowed out of lease - McKinney ,TX - How you can help? BY?KAREN OTTO Home Stager with Home Star Staging EMAIL?SHORT URL? ??????????? Share: March 29, 2008 10:44 am I want to share with you here a story that hits close to my heart and the gentleman featured in this report actually has ties to the network of Active Rain. I'll provide links here for the back story on this and his connection to Active Rain, which, the long and short of it is that my husband's?co-worker, Matt Budge,?had a home in New Jersey that wasn't selling - it had been over 6 months - and he and his family were now living in Texas. Through the network of Active Rain and another professional home stager I got to know, Phyllis Parfumi, his home was staged and sold with the assistance of Phyllis and her staging recommendations and services. You can read the story below but?just this week we found out that Matt was diagnosed with a rare form of cancer, the prognosis is not good. His family is trying to move back to Utah but the apartment complex in McKinney, TX he resides in is holding him to the original contract and enforcing a $9,000 bill?(fees being charged that he won't even use due to his prognosis.) One would think, under these life altering circumstances,?compassion would prevail. Please pray for this family?and if I get more information on the apartment complex?I would like to suggest that if you feel so led, let them know how what they are trying to enforceunder these circumstances?is wrong and let them know that they can take the higher road here. Update:? Jonathan Betz, a reporter for WFAA, Dallas, TX emailed me this afternoon with the information I requested.?The name of the company that owns the apartment complex is here: Western Rim Property Services 3130 Stag Rd Dallas, TX 75241 (214) 290-9000‎ Get Directions:?To here?-?From here The name of the apartment?complex is: THE MANSIONS AT STONEBRIDGE RANCH 2305 Custer Road McKinney, TX 75070 Tel: 972-562-8887 E-Mail:? Website? Ms. Lori E. Bush????????? Vice President for Property Management Western Rim Property Service, LP 601 Canyon Dr., Suite 101 Coppell, TX 75019 (972) 471-8700 (972) 471-8731 Fax. (972) 471-8729 ? Mr. Marcus D. Hiles Founder, Chairman of the Board and CEO Western Rim Investment Advisors, Inc. Mansion Custom Homes, LLC Western Rim Property Service, LP 601 Canyon Dr., Suite 101 Coppell, TX 75019 (972) 471-8700 ? But as believers in Christ, we know that although his days here are short (as all of ours are - no day is ever promised) the hope of life everlasting is eternal. Thank you for reading. Connection to the Rain
How do you get in touch with these people? I rented from Mansions by the Vineyard in Hurst TX back in 2009 and we didn't fulfill our lease. We gave a 60 day notice as per our lease agreement and moved out in February of the next year. The assistant manager told us everything was fine. Received a deposit disposition in the mail that said everything was fine and we received our deposit back. My husband and I had our credit ran to try and buy a house about a month or so ago and were informed that last year they turned us over to collections for $3123 to the law office of Blakley & Witt in Dallas TX. I call this collection agency no one answers. Left a message. Someone called me back about 2 days later and fought with me on the phone. Says we did not give notice and the apartment complex filled eviction on us for non-payment for February. I asked for all our documentation to be mailed to me, he refused. I have tried this "email" on the website twice and have received nothing from them!!! I asked the collection agency for the information to the management company and He refused!! This is crazy. How do you get in touch with a bogus management company and how do you rectify bogus charges?
I was not coping well with the move and these were written out of anger and frustration with the IRS not the MSR. Did you know that the IRS has no sense of humor. It's been 3 years and I'm very happy here and still not happy with the IRS Welcome to the newest property in the pacific rim co. Here we are in Hutto tx. 1. 24hr workout facility. 24hr not available yet. we've been waiting for 6 mo. 2. Gated community. gate still not working. Still been 6mo. 3. Swimming Pool???? It's a wading pool snake shaped 10' across x 30' long. Great for little kids. NO SWIMMING. 4. Conference room. 10 x 10 with coffee pot. 5. Game Room??? small area where dining room would fit. Cannot pull stick back without hitting breakfast bar. right in the middle of walkway. 6. Community center. Over sized living room area with no privacy. No after work parties until they hire a security guard. (They don't know when that will happen) 7. Hallways are beginning to look like they are out of the projects.spilled food, cigarette butts, dirt. 8. Towels, bathing suits, covers, hanging on balconies. 9. Planned grass and landscape areas just left to weeds. 10. Walking path??? county sidewalks, and a path running 4 ft from the cart path on golf course. WHATTTTT? 11.Pool area has nice grills. NO TABLES, NO CHAIRS, NO UMBRELLAS. Just hard plastic cheap loungers.THIS IS TEXAS PEOPLE.. HOT HOT HOT. the website and brochers are very pretty, but the reality of the "amenities" is far less than advertised. I know that no property is going to error free, BUT there is no excuse for the managements lack of concern for issues raised by residents. It's all about filling the apts. I'll be out of here at the end of my lease.
The mansions on the lake.... Brand new? Somewhat< after what 9-10 months. The pool has been going to be open for what is going on mid-summer. Almost July... Tanning bed< told it would be open anyday upon leasing, then it's were waitng on our license, maybe a week, maybe a month? Who really knows. Certainly know one in the office. ask the manager any questions about all the wonderful amenities, careful! You just might come across as having a bad attitude. Hmmm, could not possibly be anyone including the manager's attitude. All subjective. Such as they come across defensive and simply rude. But don't ask about all the promised perks of this luxury complex an you should be fine. Like walking on egg shells? Afraid to ask questions about the luxury amenities promised, yet paying for them... This place is nice. It would be nice to get some honest answers. And maybe try to be at the very least to be as nice as you were during the leasing process. And I am sure it was just an innocent mistake when we walked in and did not have the same welcome home package as the residents before us and after. I know for a fact when working in customer service, which comes along with leasing and the manager's position; try to be accommodating and nice. That comes along with customer service. Especially when you are asking the PAYING residents to have patience, about things promised over and over to be completed on a certain time and it just keeps getting pushed further away on every promised date. After all we are not getting a discount for the services not available. And you can only put it on the city code enforcement for so long! At some point what are you doing or not doing to expedite the situation! If you even take any responsibility!?????
I live at the estates at tpc and me and my ex broke upo but he refuses to take his name off lease I woke up with a strange feeling someone was in my house i get up he is seating in my livingroom lights off saying its his house to and if I think about bringing a man here he will kill me i go tell the office that i need to get an apt by myself or just not give him keys anymore and they told me basic its your problem not ours and i said he could kill me and my kids they basically said so we have nothing to do with it
Folks, I use to work for the company.... and YEAH, he is A SNAKE and alot of the peeps there are losers.... his clan. Good luck.
10/18/11deannakae rim phone number&
I rented from Park Vista Townhomes from them and I want to take them to court and would love to have them reviewed for all the roaches they have and are not taking care of them and if anyone would love to go in with me let me know. my email is I moved out and am still paying out of my rear for things like an orkin man to keep the roaches out of my new place. please don't be afraid to stand up for your rights. I am not because living conditions are so bad there they just need the right people to check into the place and they will be shut down.
Seems this company should not be in business at all. I live in the Estates of Prosper. Have only been here two months and has been a horrible experience thus far. To start, on the day I was the legal holder and ready to move in there was someone else furniture in my apartment in addition to being dirty and unfinished. I was not able to move in until two days after I was the legal lease holder. Also, I was not credited back the money for those two days either. Second, I was denied services for internet and cable because the property contracted with a provider called Direct PAth. Well because the previous tenant jumped the lease they told me even though I was the legal lease holder they could not issue services until previous balance was paid. It took nine phone calls, two complaints to the BBB (you can check them online out of Atlanta) and a phone conversation with the President of direct path to finally get my services set up. This should be something handled by the leasing office not me. Despite all that when services were set up I was not being charged the agreed to ammount that the leasing office handed out as part of the welcome package. But I am just starting. I used to work in construction. The construction for these buildings from the electrical to the frames, windows, etc.. is extremely cheap quality. Everytime the person above me runs their dryer I can hear it as if it were right next to me. The most concerning issue us that for the past month my apartment has been un-inhabbitable due to a intoxicating smell that smells literally like cat urine and cat poo anytime I turn on a water source. This problem started at the begining of January and still has not been resolved. Despite several plumbers and maintence men the problem has still not been fixed. Its obvious the pipes need to be replaced and full work up done. However they still have yet to fix the problem. Latest reason has been that the leasing office could not get a key to the unit below me in order to replace the pipes. Well why doesnt the office have a key? Every property I have ever lived in reatins a key for entry, they are the landlord are they not? I have held off complaining and sending out a bad image of this place as long as I can, but enough is enough. I am no going to sound my horn. After the many days I could not even stay in my apartment I sent a formal letter to the leasing office requesting reimbursement for the month of January. To the property managers credit I do believe she has been working diligently to fight on my behalf, but she only has so much power. I then tried to contact her boss Kim, but ofcourse she has not returned my phone calls. According to the property manager corporate agreed thus far to credit me a week back. However, I am not accepting that offer as this problem started at the begining of January and is still not fixed a month later. I expect to be credited for the month of January and everyday this month until this problem is fixed. Reason I am requesting this is because the property is in violation of my tennant rights according to the state of Texas. Everyone remember, you have a right to a peaceful and quit living environment per the state of Texas. I hope that my issues and others will be resolved. I do believe there is enough evidence to make a case to the state. The Owner and head guy for Western Rim is Marcus D. Hiles. I am now in process of trying to get in contact with him.
Please do not move in any of these properties. I am now renting from Villas at Pine Lake and they are a bunch of liars. They deceive you by the pictures and the brochures. They have the nerve to say that they have townhomes. I have not seen a townhome yet. They say Luxury living; what they meant was ghetto living. One of the managers showed me an apartment and it looked real nice. The place that I got was a real sham. They do the bait and switch trickery. The toilet leaks, the ceiling leaks when the a/c is on and these kids are uncontrollable. They have a basketball court but the rims on the goals were taken off. This place is the dumps. PLEASE WHATEVER YOU DO, DON'T MOVE HERE. DON'T BELIEVE ANYTHING THAT THESE PEOPLE SAY. I HAVE A WHOLE LAUNDRY LIST OF ITEMS THAT WERE WRONG WITH THIS PLACE AND THEY HAVE NOT FIXED NOT ONE THING. I WAS GLAD THAT I TOOK A LOT OF PICTURES OF THIS AWFUL PLACE. Once again, DO not rent here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
@edmonsonkaty I am trying to do the same thing from the Estates @ TPC in SA. They have told me the same thing, about paying in full upfront. I took a copy of my lease contract and nowhere in it does it say that we have to pay upfront. I am going to take it to court and see what we can work out. Let me know how things have gone with you so far.
I also live in the Estates of McKinney (moving this weekend breaking our lease) I am looking into taking them to court. Do not move here!! They are all liars and everything they advertise is FALSE
I live at The Mansions Woodland in Conroe. Anybody else live here with a complaint? Im looking to take legal action and the more I can put against them the better...
I live at the The Massions @TPC San Antonio, Tx. Im having a hard time trying to break my lease to move for my husbands job. The office here won't let us break our lease with just paying the reletting fee and then be responsible for the rest of the months making the monthly payments until someone moves in. The office is making us pay in full the entire lease contract and the reletting fee up front before we can move put. Once someone moves in then we would be reimburse our money for the months they moved in. Who has that kind of money!!!! Not us. I have never come a crossed this before. We have moved a ton of time with school and work and never seen this. Is this legal for a Apartment complex to do? I have gotten in lots of arguments with the people in the office about it. I have called the WR property management and they never call me back or just tell the people in the office to handle it and that doesn't solve anything.
I signed a lease for the Mansions of Rockwall at 7pm Saturday after more thought and reading reviews a I called them the next morning when they opened to tell them u changed my mind. The leading agent said it was no problem and that she would tear up my lease I fix a stop payment on the check deposit. 2 1/2 hours later she called me back and said that they will be honoring the lease and if I cancel I owe them relating fees plus rent. I had not moved in and was not scheduled to until Nov. Any suggestions?
I live at the Estates of Cantera in san antonio, I have black mold in my apartment and know other tenants that have the same problem. IM GETTING OUT NOW.
I seriously regret moving into the Estates of McKinney. I leased during construction. Although the EOMK are advertised as being "luxury", they are far from it. It has been nothing but problems from shoddy construction since day 1. The property manager Tracy Carlton is the rudest, worthless property manager I have ever had the misfortune to meet. I would definitely not rent again in a community that has one company providing internet and satellite since if you are dissatisfied with the service, you cannot change. I have already contacted a lawyer so that I can get out of my lease due to breach of contract on the property's part.
Lakes Of Willamsberg::::: DRUGS--DRUGS----DRUGS----- DRUGS--- not gated. Management ?? What management ?? Is that the witch in the main office name manager .. Do not move here . REGRET is what you will be experiencing a long time. It's like a full night of passion causing you years of heartache .BEWARE::::::::::BEWARE:::::there crooks :: LIARS,,,, LIARS,,,,,LIARS,,,,, Western Rim what is that Undercover thieves ? YES .........Beating people out of money different strokes for different folks. I feel bad for the -------- Community she runs all over them ....
I too live in the Mansions at Star Ranch in Hutto,Tx and I DEEPLY regret not investigating the property that I am currently leasing. The management at this property is ridiculous..They are of no assistance at all...8 days into my lease I requested that I be released due to an overwhelming bug issue that I was having, and am currently having..They refused and two months in, I am miserable..Aesthetically pleasing but save yourself the headache! I have leased before and have NEVER had this issue...They are TERRIBLE...and the corporate office is no different. I have left numerous messages for the operations manager and never received a call back. I was then notified by the property manager that any issues need to be handled through her...In short FIND somewhere ELSE to LEASE...PLEASE! And also check the BBB rating of Western Rim Property Management...It speaks for itself.."C-"....
Anyone living in the Retreat at canyone springs in San Antonio... formally known at the mansions at canyon springs...... if you would like to band together and sue them, please email me at :::
The Mansions at the Cascades in Tyler Texas is a nightmare!!! I have lived there for a year in a three bedroom downstairs apartment and it has been the worst year of my life!! The people on the second floor are so loud and I have complained for a year!!! I have called the cops many times. Joanna the property manager is useless!! They just want to keep the places leased at what ever cost.Dont lease here run.......
Mansions at Canyon Springs in S.A. sucks. I'm getting a lawyer for false advertising. A lot of us here want to sue.
Marcus Hiles is a deadbeat debtor that uses his subs and suppliers for a period of time then does a big NO PAY. Filing liens does nothing to get us paid...He is a user extraodinaire...would like to find other companies screwed by MH and or any of his property companies...May compile our suits together to show that this is WRPS normal way of doing busines...
Oh WOW!!! I can't believe what all I have just read. I am a single 24 yr. old female, trying to make the best of my life, making ends meet, and being independent. I too, have been a victim of WRPS, The Villas at Pine Lake in Houston, TX. I am being screwed out of a $1510.00 deposit that I just paid in 02/2009. Here it is, 05/2009 and they are trying to evict me for non-rent breach of contract which is B.S. These are Section 8 apts. but I am NOT on housing... I pay full price for my apt. which is $630/mth., I go to work M-F, 8am-4:30pm and I pay my rent on time and stay to myself. I haven't even had the chance to formally meet my neighbors yet. These apt. complexes are nothing but bullies. They are definetly focused on the wrong tenant. I have a damn good lawyer and I will fight for my right as a tenant and a citizen of the U.S., and then I will file suite against them. I am so sick of crooks holding me down in this world. I wish that we could all come together and fight for something to be done about this company. This is by far one of the worst experiences I've had to deal with in my 24 years of living. I can't deal with any more stress and PLEASE DONT RENT FROM WRPS!!! Next I am going to the BBB, TAA, and HAA (Houston Apartment Association). I am still looking for an address for WRPS so that I can send them a certified letter expressing that I intend to fight this in court, thx to what I have read here, I believe their headquarters is located in Dallas.
We too rented from The Estates in Conroe, Texas. My husband informed the manager that we were moving out upon the end of our lease. She said no problem, come by the office, sign some papers and turn in your keys. Everything was great, then when the time came, we were all packed and ready to go when the manager told us we could not move out because we did not give a 60 day notice. This is absurd. She never said anything about this a couple of months before. She told us we still had three months left in our lease (wrong, we were renting month to month) and that we owed the money or it would be put on our credit report. She is obviously INSANE and this has happened to several people. We are contacting a lawyer and will hopefully get this settled. They are THE WORST company I have ever dealt with. They are nothing more than crooks! KB
I live in the Estates Woodlands and my friend lives in the Mansions Woodlands (in the same complex area) Since my firstmonth here I have had all kinds of problems from spiders, car damage, loud noise, people entering my apar tment without permission, duties not being taken care of, changing amounts on my check once its in the "telecheck" machine. YOU NAME IT! After many complaints to my office and the manager pretty much telling me I am crazy; I finally get a hold of this management company which took all the way to my lunch brake calling to CA when some nice lady gave me the right number, I amazingly had someone call me back to tell me that they pretty much didnt care and to get over it! ALSO apon moving in I and my friend were lied to about moving out early.... but again amazingly that person doesnt work their anymore and we are crazy!!!! GOD! I MEAN I had a $13.02 water bill automated for 1,302.00!!!!!! WHAT KIND OF WATER BILL IS THAT!!!! for the first time i had a bounced check!!! and they are just like oh ok... well we will re do it for the right amount.... its ok bc it didnt go through.... WTF!!! I called again today after they towed my car from the Mansions Woodlands for parking in a "fire lane" ITS JUST RED ITS NOT A FIRE LANE. And there is only one parking spot for a 2 bedroom over here!! We followed the tow truck all the way there and still had to pay $342!!! The apartmets response is ALL WELL the fire marshall wanted it done. Well the Conroe Texas fire marshalls office said [like we already knew] they dont have anything to do with private property! I asked the office where i should park and they didnt have an answer!!!!!!!! You better believe im contacting the Texas Attourney General today and WESTERN RIM IS NOT IN GOOD STANDING" with the state of Texas.
My husband and I lived at Mansions on the Lake in Coppell. Wait until you move, you will be hit with outragous charges! I would never rent from this company again. Check out Mansions on the Lake on this website and see what I mean!
Yes...they purposely deceive with nice buildings and enticing websites but is a whole different story once you live in one of these properties!! I live at the Estates at Lookout Canyon in SA and it is horrible. It is by far the worst place I have ever lived in and I've lived in much less expensive places. Both my car and my bf's car were vandalized, we have rowdy trashy neighbors that scream and yell until 4am or longer and throw their trash everywhere, the sheriffs are always here for disturbances, and the place is made so cheaply they might as well make the buildings with popsicle sticks....then the walls might actually be a little thicker because right now, they are as thin as paper!! The back fence is not finished so this place is not secure and the "jogging trail" is covered in mud and anthills all the time. The trash compactor was always overflowing with garbage because apparently they can only afford ONE for all the residents. And they have to "look into their budget" to see if they can afford to put in speed bumps because people drive 40 miles an hour down the road here and kids ride their bikes and skateboards out there since no one bothered to think about putting sidewalks or bike lanes on the sides. Meanwhile, Mr. Hiles can afford to give away more than $70,000 dollars to his political party in just one year. If that is where my money is going and it isn't to improve my "home" here, then I definately will make it a point to tell everyone not to move to a WRP owned apartment because they obviously don't care about you as long as they get your rent. My lease is up in 4 months and I'm counting down every single day!!!
Well, to your response to Marcus D. Hiles not being a snake. Let me tell you that Marcus D. Hiles is aware of the things that go on with his properties.Why would you hire someone to run your company that makes you look bad and keeps you in court. Who do you thing people are calling with the complaints about the managers the managers are only doing what they are allowed to do.So before you open your BIG Mouth know what your talking about. Go to the BBB and look up the compliants, go to TX Civil Suits and see what he has been sued for and losed them all, and then go to all of the properties on the web make a list, go to the local police department and view the many reports for each one. There is a law call DTPA, let me define it for you because it seems as if your very slow. Deceptive Trade Practice Act thats what alot of the properties are sued for look it up Deceptive - Misleading unreliable, ambiguous, illusory; see false 2, 3. Dishonest deceitful, tricky, lying; see dishonest 1, 2. That's the definition of Marcus D. Hiles all in one.
I REALLY wish I had found this site before I leased. I live at the Mansions at TPC in San Antonio. They are beautiful and full of good ideas but NOTHING works. When I was being shown the apartment, it was made to sound as if everything would be up and running within a month. Six months ago, the people who moved in then heard the same thing. They are deliberately misleading and sometimes lying outright. The only thing they have operating is the gym but that is only open 8-8, and the equipment barely works. When the tanning beds are finally operating,they are actually going to charge us for it, adding it onto our rent! There is only one maintenance man so it takes forever to get anything done. One couple told me that he got so tired of trying to fix their A/C he "locked" it onto 72 degrees. Of course, they don't want to pay that electric bill, and of course, they can't get anyone to do anything about it. I had dirty bath water in my tub for a full week before someone came and fixed my drain. It was disgusting. They are so busy building and adding and taking care of the flowers they can't take care of the tenants they already have. It's horrible.
I also live in Western Rim Properties in The Estates Woodland in Conroe, TX. The manager did not give me a reminder that I had to give a move out notice 60 days before my lease contract ended (and the lease requires that they give a reminder at least 5 days before notice is due) and she is refusing to allow me to leave when the lease is up. She is also requiring I pay for the 12 days I was late my extending my lease an extra 12 days, costing me $410. If we don't pay, she will report it on my credit score, and we both have credit score in the "excellent" range. We are moving to a house and have a mortgage and $410 is not small change to us! I am fighting it, possibly even will take it to court if I need to, but I wouldn't recommend renting from these complexes.
Ok so color me stupid but I need some help. I too have leased an apartment and I am having trouble getting out of only after 3 days. Can you please tell me what this charter means in the big picture of this company? Is it something I can report to the attorney general or some other authority. What does a charter really mean to me as a tenant. Thanks for any advise. I wish I would have read all this before I leased!!
Contacting them is a hoot, but generally if you call corporate asking for information they will go back through the local management staff. Thats fine, at least you get your information. Sigh... Addendum are their bread and butter.
I am a resident at Park Vista Townhomes in Watauga. I have to agree with anonymous. I have never been given the information to the company. No one offered me the email address either, I suggest that we contact HUD. I am going to do so because something stinks around here, smells like dishonesty, fraud and betrayal of the residents.
I am a resident at The Estates in NRH. I must say that in all of my years I have not experienced such deceit from an organization that claims to have such a wonderful product. It may look beautiful on the outside and offer lots of ammenities, but if anyone around you makes noise, it sounds like a heard of elephants. We tried to get some help but soon realized that the manager here is a viper that will not be challenged.GOOD LUCK IF YOU NEED HELP!
Are you seriously trying to rebuff that post with your weak counter? Just because someone answers a phone or has a website doesn't mean the company still has a charter to do business. You're using idiotic sense. Anyone can post up a website online, make it seem credible and sucker people into it. Happens EVERYDAY. This doesn't make it legal, credible or right. BTW: The next time you decide to respond to a posting, please try using the correct form of tense and grammar. Spellcheck is a wonderful thing. Thanks.
are you serious??? they so exist; have ya seen the website and all the new projects they are doing everywhere. someone posted there number...does it ring?? does someone answer?? hmmmm it's real. I have asked for the number too... ni biggy if they don't give it to you go to the web-site!!! who posted are they real?? do they really know?? is it just some mad person or one of the comps or even and ex employee??? all joking aside they are real and they definately do not have money problems.
Agree the number should be available to all residents. I found the number and address for Western Rim Property Services, but not from anyone at the Mansions at Canyon Springs (although I asked for it). The corporate office phone number is 972-471-8700. The address is 601 Canyon Dr., Suite 101, Coppell, TX 75019. Ask for the Operations Manager for the property at Canyon Springs in San Antonio. They normally don't take your call, but so far have called back at their convience.

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