I've been living in the Portofino apartments since August of 2007. Since I have been a resident of this establishment I have been extremely disappointed with the service. I was initially excited about living here because of the area and the great staff only to find out that the staff member that I was most impressed with had moved on to bigger and better things after my move-in date. The people in the office(excluding Eddie) are not attentive to the renters' needs and treat issues with slack. When I moved in I noticed outlet covers missing, countless leaks in the plumbing, and even my front door would not lock correctly. Needless to say, I felt used and VERY unsafe in this place I was to call home. It took them over a week to fix my door, over a month to fix my kitchen sink leak, and they still haven't fixed the leaking in my shower. I lived without a properly working shower for over a month. The only thing that got the staff moving was a threat of hiring a plumber that would bill the complex. (The man that came over was very nice and I'm grateful) I would not recommend this complex to others because though the price is right, the neglect from the staff is heinous. Keep looking.

User Responses
From: Porto2007	Date: 03/04/2008
If you have any problems feel free too come into my office and see Shannon Moran 210-696-5770

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