The apt itself is a nice unit but the office staff is horrible. An***a didn't tell me we had to have cable tv to stay there, and that we couldn't have chairs out on the patio. They also took 9 days to approve the application to move in which I found out later state law says that automatic denial. I also was late on paying the cable/utilities they charge and the bottom of the bill states a late fee of 5% would be added to the bill and the office added $95 to the charges. I asked to see where they got that amount from and I was asked to leave. I also have had them take 6-10 days to get maintenence requests done and they have this I don't care attitude. I have even filed a complaint with the BBB (complaint # on file) about them and that was the only time things got done. Their sprnklers most of them leak water and I even called corporate b/c I reported one that had been leaking for months and wasn't fixed till the 8th day after I submitted a request to their internet website. Their call center is a joke, half the people there haven't mastered the English language. Find another Apartment to live in, it's not worth the price per month.

User Responses
From: Anonymous	Date: 11/02/2009
get a life
From: Anonymous	Date: 11/06/2009
Dude you are such the looser. Place patio furniture out on your patio not inside home furniture! Just pay your rent on time, quit harassing the office staff, and master the English language yourself (i.e., "b/c"....) mind your own business and quit being a p****!!
From: Anonymous	Date: 11/12/2009
Before you go around bashing the property, and/or the staff, maybe you should look in the mirror and realise that there are going to be problems everywhere you go. Now lets see how many apartments are on your complex? If its just yours then i would understand an immediate response to your service requests. And when are call centers inside the united states, for a while now all the companies have employed people outside the states to help lower costs... however, im sure that since one of your points are cable, you dont want news and wouldnt know about that. I havent had any issues with the office staff, and i have lived here for a good eight months. They are friendly and if you have an issue they WILL do everything in there power to help. The location is great and im sure if i was in the office complaining on people and reporting them to the "BBB", that there would be a little hostility. If you are that unhappy, go to the south side where you belong and you would probably fit in just fine and stop harrassing our office staff. As a resident of Stratford Apartments, they have done nothing but improve the property, and the building lifts they did a while back to restore the correct level of the buildings. I really hope you find a complex as miserable as you are, good luck finding anything close to what you have for the price. Move on and stop complaining or one day you will find an office that wont deal with you.

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