#14,322 #180 #2,459

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The Maxwell

1431 Cable Ranch Rd, San Antonio, TX 78245
(193 Reviews)
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Floor Plans & Pricing

1 Bedroom

1 Bed 1 Bath

1 Bed, 1 Bath | 635 sq. ft.

See Floor Plan Details

1 Bed 1 Bath

1 Bed, 1 Bath | 575 sq. ft.

See Floor Plan Details

1 Bed 1 Bath

1 Bed, 1 Bath | 728 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 475 sq. ft.

See Floor Plan Details

2 Bedrooms

2 Bed 2 Bath

2 Beds, 2 Baths | 940 sq. ft.

See Floor Plan Details

2 Bed 1 Bath

2 Beds, 1 Bath | 825 sq. ft.

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2 Bed 2 Bath

2 Beds, 2 Baths | 975 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D+
D+

Renter Ratings

D

Review Ratings

Noise

2.0

Grounds

1.3

Safety

1.0

Office Staff

1.0

Maintenance

1.3

Neighborhood

3.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

3

Managerā€™s Review Engagement

D

Percentage of reviews responded to

33.33%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

228.67 days

View Community Timeline
View Community Timeline

The Maxwell Reviews

(193)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2022 - 2023

10/19/2023

DO NOT MOVE IN HERE

Iā€™ve been having rats issues going on to 7 months now and they donā€™t do anything, they send pest control to spray but donā€™t fix the problem, the staff donā€™t care, they told me that thereā€™s nothing else they can do, itā€™s going to stayā€¦Ā See More >
Manager

10/22/2023

The Maxwell
We are sorry that you have had such a negative experience while living at The Maxwell. As you posted anonymously, I am not able to look up any work order history to see where the break down may have occured. We do have ongoing water issues that are being addressed daily. Our pest control company does provide traps and baits to any resident who reports the issue, they have placed deterants around all buildings as well, and the maintenance team seals any areas that pests may enter. We would like the opportunity to discuss these issues with you and find a remedy. Please stop by the office at your convenience.
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Eliza_C

Resident ā€¢ 2020 - 2021

5/14/2023

Donā€™t move here itā€™s dangerous

The staff is extremely rude no matter how many times they find new management. Lots of hidden fees, trash was constantly left at our doorstep instead of being picked up for the fee we were charged for, plumbing issues are never ending. I am epilepticā€¦Ā See More >
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anonymous

Resident ā€¢ 2021 - 2023

3/28/2023

Please donā€™t live here

This place canā€™t seem to find the right management team. Iā€™ve worked in property management for years and can recognize when something is out of the tenants hands. But when the neighbors hot water valve in their bathroom bursts and the water then floods notā€¦Ā See More >
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    anonymous

    Resident ā€¢ 2020 - 2021

    7/12/2021

    The have new management and the apartments are still the same. Trashy!!! There's never any hot water and bugs a scorpion are in the apartment with you living. My daughter and husband got bite by a scorpion 3 times each and no one cared orā€¦Ā See More >
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      mexicomerry

      Resident ā€¢ 2020 - 2021

      6/4/2021

      DO NOT RENT HERE! I am a current resident and have been here 11 months. The apartments are disgusting and bug infested. The management is rude and unprofessional and maintenance is practically nonexistent,

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        Feliciac2

        Resident ā€¢ 2020 - 2021

        5/10/2021

        Do not move here there is Always no hot water. Office staff just walks into yours apartment and you get the cops called on you when you want to know why. Sylvia is very unprofessional and and ugly soul. Shes very rude and need someā€¦Ā See More >
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          anonymous

          Resident ā€¢ 2020

          8/11/2020

          First of all this apartment complex always has a problem with its water, never has hot water. The manger is extremely rude when telling her our concerns, legit the worst mistake to get this cheap---- apartment. The area is always dirty and will never recommendā€¦Ā See More >
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            anonymous

            Resident ā€¢ 2020

            7/15/2020

            My experience is bad my place is shifting and foundation is tearing apart. My floor is cracked there led in the pipeline the street is caving in there is an infestation of parasites in my unit. I reported to office and neglected everything they haveā€¦Ā See More >
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              anonymous

              Resident ā€¢ 2019 - 2020

              5/30/2020

              I'm not sure where to even start with our time at that apartment complex..The place was filthy, had to clean the carpets and everything ourselves before we even moved our stuff in (yes it was that bad). Then they charged us a hefty cleaning feeā€¦Ā See More >
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                anonymous

                prospective ā€¢ Visited 2020

                5/27/2020

                If I could possibly give this negative stars I would. How could a business allow for sewage to over flow in an apartment and not do anything about it not once but multiple times? How could a business allow for the water to be cutā€¦Ā See More >
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                  anonymous

                  Resident ā€¢ 2015 - 2018

                  8/14/2018

                  Trails of Westlakes, City Trails, now Maxwell apartments SUCK. I would love living here if the employees weren't so horrible at running/maintaining the property. There are lots of better places in the area. Don't waste your time, money, and frustrations here. The same things areā€¦Ā See More >
                    Review Author Icon

                    Thurston O'Reilly III

                    Resident ā€¢ 2018

                    8/14/2018

                    First of all, DO NOT MOVE HERE! I know sometimes things are just out of your control, but this property is all self inflicted problems that can easily be solved if the management actually cared. Pests are the least of your worries. You have waterā€¦Ā See More >
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                      Bella_A703

                      Resident ā€¢ 2017

                      11/13/2017

                      This is the worst apartment complex you can ever live in. They are infested with rodents, roaches, and fleas. They then blame you as the tenant with bringing them in, as an excuse to keep your deposit. I just got off the phone with Rachelā€¦Ā See More >
                        Manager

                        11/15/2017

                        The Maxwell
                        I am sorry that we did not meet your expectations during your stay with us. We strive to stay true to the highest ethical standards and principles through our community management operations. We follow the lease contract when assessing fees and/or charges. If we have made a mistake or not explained the charges thoroughly, I sincerely apologize. If you would like to discuss these issues or anything else further, although you no longer reside in our community, please contact me at 210.674.8810 at your earliest convenience. Thank you, Jennifer, Community Manager
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2016 - 2017

                        8/15/2017

                        Worst place to move. People who are low income are blamed it's there fault. Lights and maintenance not kept up. Loses office staff due to poor management. Loses mainly people because they are over worked due to management not properly staffed. Pools are kept lockedā€¦Ā See More >
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                          anonymous

                          Resident ā€¢ 2015 - 2017

                          3/17/2017

                          At first when it was old management was decent no problems i admitt there r alot roaches reported it several time they didnt come.. so we took care of on our own new management came and they cant seem to fix the hotā€¦Ā See More >
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                            anonymous

                            Resident ā€¢ 2016

                            11/18/2016

                            Mail is Horrible. The staff stopped receiving mail/packages that wouldn't fit in the Small 3x3 mailbox out of nowhere with no notice to residents until after the fact. Now you have to drive 15-20 minutes to the USPS on Highland Hills Rd. Which, no exaggerating,ā€¦Ā See More >
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                              anonymous

                              Resident ā€¢ 2015 - 2016

                              10/29/2016

                              This place is bad i have only been here 6months and not worth a penny water always cold they have bed bugs and if u go and tell them they blame it on u saying that you brought them when you moved in the managerā€¦Ā See More >
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                                anonymous

                                Resident ā€¢ 2015 - 2016

                                9/27/2016

                                The property owners Radco decided to manage their own property and let go of the awesome staff (minus old managers) in July and have FAILED MISERABLY. DO NOT MOVE HERE. Do not get fooled by the modelā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2016

                                  9/23/2016

                                  when I moved in they made me wait a month after because they kept changing my apartment but they did cut me a deal for next months rent. They don't communicate with each other in the office about what is going on, I mean youā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2016

                                    8/2/2016

                                    I have never felt so disrespected, I have been living at City Trails since April when they were owned by Greystar I believe and it was great. In June is when things started going wrong,our ac went out they said the filter just hadā€¦Ā See More >
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                                      anonymous

                                      Resident ā€¢ 2015 - 2016

                                      7/6/2016

                                      Big dumpster in front of our apartment overflowing with trash, trash build up all around parking lot area. This is so disgusting complained to management ( Nothing they can do about it) SIC??????

                                        Manager

                                        7/12/2016

                                        The Maxwell
                                        Hello, Thank you for taking the time to give us your feedback. I understand your concern and have spoken to our construction company about having more frequent pickups for their dumpster to prevent the overflow. Please feel free to contact me or stop by the office to speak in more detail if you like. Thank you, City Trails Management
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                                        anonymous

                                        Resident ā€¢ 2016

                                        6/11/2016

                                        I'm new at this place when I called this palace for the first time Joe answered all my questions and make the process easy and smooth for me and my family to move in. he is such a good person helping all the ā€¦Ā See More >
                                          Manager

                                          6/20/2016

                                          The Maxwell
                                          Hello and thank you for your kinds words. We are happy to hear that it was such a smooth process for you to move in and that you are pleased with your new home. We will be sure to share your compliments with the entire team. - City Trails Management
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2016

                                          6/2/2016

                                          I usually go into the office to pick ip my packages or for general help and the staff is always nice, Joe is usually the one who helps me and he always greets me with a smile and is veruly polite and proffessional. I feelā€¦Ā See More >
                                            Manager

                                            6/6/2016

                                            The Maxwell
                                            Thank you for taking the time to provide feedback. We will certainly share your kind words with the entire team. Sincerely, City Trails Management
                                            Review Author Icon

                                            lilitas.mtz17@gmail.com

                                            Resident ā€¢ 2016

                                            5/16/2016

                                            hola hola....muy bien atendida porJOE que me atendio super bien y amablemente para rentar mi departamento en city trails buenisima persona para atender a la gente mucchas gracias joe muy buen trabajo.....

                                              Manager

                                              5/25/2016

                                              The Maxwell
                                              Gracias por tu critica positiva, estamos emocionados de tenerte como parte de nuestra comunidad aqui en City Trails!Sinceramente,Gerencia de City Trails Thank you for your kind review. We're glad to have you as a part of our City Trails community!Sincerely,City Trails Manangement
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2016

                                              5/11/2016

                                              I recently moved in a couple of days ago to city trails and it has been a great experence. I relocated due to work to san antonio so I needed something immediately. I didnt expect to be approved the same day and told Iā€¦Ā See More >
                                                Manager

                                                5/19/2016

                                                The Maxwell
                                                Thank you for taking the time to review our community and we are very pleased you chose City Trails to call home.Sincerely, City Trails Management

                                                Features & Amenities

                                                Laundry
                                                • Laundry On-Site
                                                • Washer/Dryer Connections
                                                Parking
                                                • Private Parking Area
                                                Pets
                                                • Cats Allowed
                                                  Fee: $300. Rent: $10. Pet Limit: 1
                                                  Less Info
                                                  More Info
                                                • Dogs Allowed
                                                  Fee: $500. Rent: $20. Pet Limit: 2. Comments: Weight and Breed Restrictions may apply
                                                  Less Info
                                                  More Info
                                                Other
                                                • 1 and 2 Bedroom Apartment Homes
                                                • Air Conditioner
                                                • Bike Racks
                                                • Carpet
                                                • Ceiling Fans in Bedrooms
                                                • DishWasher
                                                • Disposal
                                                • Fireplace
                                                • Fitness Center
                                                • Fully Equipped Kitchens
                                                • Gated Access
                                                • Night Patrol
                                                • On-Site Maintenance
                                                • On-Site Management
                                                • Online Payments Accepted
                                                • Package Receiving Service
                                                • Pets Allowed
                                                • Picnic Area
                                                • Pool
                                                • Private Balcony
                                                • Public Transportation
                                                • Recycling Program
                                                • Refrigerator
                                                • Short Term Lease Available
                                                • Spacious Closet
                                                • Storage Available
                                                • Sundeck
                                                • Upgrades
                                                • Wheelchair Access Available
                                                • Window Coverings
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                                                Leasing

                                                EVERYTHING HAPPENS HERE. New Owners and New Renovations Underway! Experience the best in apartment living at City Trails. Conveniently located in San Antonio's For West Side, every detail has been crafted to ideally suit your lifestyle. Open floor plans with oversized living areas and chef-inspired kitchens are only a few of the reasons to call City Trails home.
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                                                Office Hours

                                                • Sunday: 01:00 PM - 05:00 PM
                                                • Monday - Friday: 09:00 AM - 06:00 PM
                                                • Saturday: 10:00 AM - 05:00 PM
                                                This community is managed by

                                                Harbor Group Management

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                                                Questions & Answers (0)

                                                Frequently Asked

                                                Based on 193 number of votes by renters, The Maxwell is currently rated 3.3 out of 5 stars.
                                                The Maxwell is rated 1.3/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                The Maxwell is rated 1.3/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                The Maxwell is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                The Maxwell is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                The Maxwell is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                The Maxwell is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                Managers have responded to 33.3333% of their community reviews in the past year.
                                                Managers have replied within 228.67 days to their community reviews in the past year.
                                                Harbor Group Management
                                                Cats Allowed
                                                Fee: $300
                                                Rent: $10
                                                Pet Limit: 1
                                                Dogs Allowed
                                                Fee: $500
                                                Rent: $20
                                                Pet Limit: 2
                                                Comments: Weight and Breed Restrictions may apply
                                                1 Bed, 1 Bath
                                                2 Beds, 1 Bath
                                                2 Beds, 2 Baths

                                                Contact Property

                                                The Maxwell

                                                March 2024

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                                                The Maxwell is a 475 - 975 sq. ft. apartment in San Antonio in zip code 78245. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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