I JUST MOVED TO SAN ANTONIO, TX ABOUT 2 MONTHS AGO. I WAS LOOKING FOR PLACE THAT I CAN AFFORD TO PAY FOR WITH MY UNEMPLOYMENT, A PLACE CLOSE TO MY MOTHER'S SO I CAN BE THERE IN A MINUTE TO HELP HER IF SHE NEEDS IT, A PLACE WITH A WASHER & DRYER OR THE HOOKUPS FOR THEM, A PLACE WHERE I CAN BE COMFORTABLE AND CALL HOME. I MOVED IN THE TRAILS OF WESTLAKES IN OCTOBER AND MY EYES OPENED WIDE ON THE FIRST DAY OF MY MOVE-IN AND THE DOORS WAS NOT LOCKED AND THE KEYS DIDN'T WORK TO THE LOCK AND THE OFFICE WAS CLOSED, SO THAT PUSHED MY MOVE BACK A DAY. THE NEXT DAY, I WENT INTO THE OFFICE AND TOLD THEM ABOUT TO DOOR, SO THEY CHANGED THE LOCK ON THE DOOR AND TOLD ME THAT I NEED TO MAKE ANOTHER KEY FOR THEM, I ASKED THEM WHY DON'T THEY DO IT, THEY SAID THEY HAD NO KEY BLANKS, I AGREED AND I WOULD SUBTRACT THAT AMOUNT FROM MY RENT AND THEY GAVE ME A MOVE-IN SHEET THAT I WAS TOLD I HAD 2 DAYS TO TURN IT IN IN ORDER TO GET MY MAILBOX KEY. ONCE IN THE APARTMENT, I NOTICED A LIST OF REPAIRS THAT NEEDED TO BE DONE AND THAT SHOULD HAVE BEEN DONE BEFORE I MOVED IN, I MEAN THIS LIST WENT ON FOR DAYS INCLUDING THE BOLT LOCK TO THE FRONT DOOR. WHEN I TURNED THIS LIST IN THAT AFTERNOON, WELL TO MY SURPRISE THAT DIDN'T HAVE A KEY TO MY MAILBOX, BUT I WAS TOLD THEY WILL THE NEXT DAY. MAINWHILE, I ASKED THAT THEY COME A ATLEAST FIX MY BOLT LOCK TO THE FRONT DOOR BECAUSE I AM A SINGLE WOMAN I WILL BE MOVING IN THAT NIGHT, THEY AGREED; BUT WHEN I BEGIN TO MOVE IN THAT NIGHT, MY DOOR WASN'T FIXED, AGAIN I WASN'T ABLE TO MOVE IN. WHEN I RETURNED TO THE OFFICE THE NEXT DAY, I WASN GIVEN ALL THESE EXCUSES WHY THEY DIDN'T MAKE THE REPAIR AND THAT SOMEONE WILL BE THERE BEFORE THE END OF THE DAY. I ASKED ABOUT MY MAILBOX KEY AND AGAIN, THEY GAVE ME EXCUSES AFTER EXCUSES AFTER EXCUSES, I DIDN'T GET A MAILBOX KEY UNTIL A MONTH LATER. EVERYDAY I TOLD SOMEONE WAS COMING OVER TO MAKE REPAIRS AND NOONE HAS COME YET AND I'VE BEEN HERE LIVING HERE FOR A MONTH. TODAY THEY CAME TO FIX THE WATER LEAK TO MY WASHER AND THEY MADE A HOLE IN THE WALL THAT CAME OUT TO THE HALLWAY AND MY CARPET IS WET, I WAS TOLD THEY WERE COMING RIGHT BACK, BUT THEY TOOK EVERYTHING WHEN THEY LEFT AND I KNEW THAT WASN'T COMING BACK. IT'S NOW 3PM AND I HAVE YET TO SEE ANYONE COME BACK TO MAKE THOSE REPAIRS AND I KEEP WALKING ON A WET CARPET. I'VE BEEN LIVING HERE A LITTLE OVER A MONTH AND THIS IS THE ONLY THING THAT THEY HAVE DONE WAS TO GET ME A MAILBOX KEY. EVERYDAY THERE IS AN EXCUSE AND EVERYDAY THEY ARE SENDING SOMEONE OVER TO TAKE CARE OF THE REPAIRS. THEY ALSO HAVE REALLY BAD CUSTOMER SERVICE, THEY ARE RUDE. THE ONLY PERSON THAT IS A LITTLE NICE IN THAT OFFICE IS THAT BLACK LADY. THE MANAGER AND THE OTHERS ARE REALLY RUDE. THEY NEED TO CONSIDER ANOTHER MANAGERMENT COMPANY TO TAKE OVER. THEY ARE NOT DOING A GREAT JOB AND I AM READY TO MOVE OUT. I AM NOT HAPPY WITH THESE APARTMENT AND I WOULD NOT RECOMMEND THEM TO ANYONE.

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