When i came the first time to rent an apartment, they rental office staff told me all the good stuff.... they are good at it. Then when i moved in the bills started doubling, trippling in some cases. In one particular month my utility bill jumbed from $7 to $25 dollars and when i questioned why, i was told they can't do anything about it. Despite the sky rocketing bills, i had never delayed or defaulted payments. Then one month i left work really late so i could not go to drop my cheque the same day. The following morning ( the second day of the month) i went to hand in my check and within 30 minutes i had a call from the rental office indicating they cannot accept my check until i paid $50 late fee and additional $5 for each day payment was outstanding. I explained my plight and even ask them to review my history if i ever made any late payments and they wouldn't even listen or waive the fee. All i can say is that is the RENTAL OFFICE of VILLAS AT OAKWELL FARMS is full of thieves and criminals who only know how to make money by stealing. Nothing is ever fixed until you show up at least three to four times. I can't wait to get out...

User Responses
From: SarahNALP	Date: 10/25/2008
I am in no way connected with these apartments- just browsing the site. However I had to comment when I see posts like this. I am a former property management professional (as of two days ago!) who worked in the NW part of SA. One of the reasons I quit my job is because of attitudes like this. If you want to express your anger at the management company's policies- by all means, have at it. Please don't launch personal attacks at the people who are just doing their job. When you bounce a check and you call the bank to discuss the NSF fee and they can't waive it, do you call the person on the other end of the line a thief?? When your credit card company charges you interest or late fees, do you accuse the customer service reps of being criminals?? Property management professionals are just doing their job just like in any other industry where there are deadlines for payments. Do you think that extra money from late fees is, in any way, shape, or form going to line the pockets of your office staff? TRUST ME it is not. Do you think they enjoy, or take any pleasure in charging you late fees? TRUST ME they don't. I always felt like I had an ulcer coming on when 'late day' rolled around. It's painful to have to charge a late fee, especially when you have a personal relationship with the person in question (and that's how many PM professionals feel about their residents). However you have to realize that apartment complexes are a business and as employees of that business, PM professionals have to follow the rules set down for them by corporate. It pains me to read posts like this. Please think about what I have said.

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