I have read the posts on here and the basic theme seems to be people who whine unmercilessly about the smallest thing (you know the type) and people who sickeningly adore the place (probably the staff), I mean why would you feel the need to let everybody know how wonderful your apartment is. You are paying for it and have a right to good facilities. Here is the TRUTH. My apartment is good value for money, the standard price was not great but we got a deal which was good. The grounds are kept nicely and the facilities are good although the opening times are not adequate. I am happy with the apartment and the complex and have not seen anything to make me feel myself or property are not safe. The staff are generally incompetent, outwardly they try to maintain a "my door is always open" attitude but this is transparent. I found one lady to be very rude she actually cut me off mid conversation and dismissively said "aha, yeah OK yeah aha no problem", before she had actually heard what the problem was. Listening skills should be required for her job. Part of good customer service is to make people feel like you give a hoot, even of you don't. I have a problem with an antisocial neighbor, making too much noise and leaving garbage out anytime he pleases. The management are very poor at enforcing the rules relating to these issues and they say "well, they don't think the rules apply to them". A note for the office, we know this, what I would like to know is how you are going to resolve the problem. The managment express openly a desire for corresponence with any concerns (as on the below review), I am afraid that this is another case of "being seen to care" but without the follow up and return correspondence I am waiting for. So I am having thoughts on what to do about my particular problem. Does anybody know whether I can pull out of a lease because they are failing to protect the rights of their tennants to live peacefully, should I discuss with my lawyer, do I take matters into my own hands with the neighbor, a note to the management, I will be contacting the parent company if the matter is not resolved.

User Responses
From: sisterchristen	Date: 05/30/2006
The management company is Thompson Realty out of Richardson Texas. I have had problems with the management as well and it took a lot of searching to find the management company. They are well aware of what goes on in the office and have chosen to look the other way.
From: blady22222	Date: 08/25/2006
Here u go the property management #: 703-757-6687, try faxing a letter here to get results.. It is the management team's boss..... hope this helps....
From: jaaaaee	Date: 10/19/2006
Better still you can get out of your lease: Here you go, statutes: ?? 91.004. LANDLORD'S BREACH OF LEASE; LIEN. (a) If the landlord of a tenant who is not in default under a lease fails to comply in any respect with the lease agreement, the landlord is liable to the tenant for damages resulting from the failure. (b) To secure payment of the damages, the tenant has a lien on the landlord's nonexempt property in the tenant's possession and on the rent due to the landlord under the lease. Acts 1983, 68th Leg., p. 3627, ch. 576, ?? 1, eff. Jan. 1, 1984. SUBCHAPTER E. DISCLOSURE OF OWNERSHIP AND MANAGEMENT ?? 92.201. DISCLOSURE OF OWNERSHIP AND MANAGEMENT. (a) A landlord shall disclose to a tenant, or to any government official or employee acting in an official capacity, according to this subchapter: (1) the name and either a street or post office box address of the holder of record title, according to the deed records in the county clerk's office, of the dwelling rented by the tenant or inquired about by the government official or employee acting in an official capacity; and (2) if an entity located off-site from the dwelling is primarily responsible for managing the dwelling, the name and street address of the management company. (b) Disclosure to a tenant under Subsection (a) must be made by: (1) giving the information in writing to the tenant on or before the seventh day after the day the landlord receives the tenant's request for the information; (2) continuously posting the information in a conspicuous place in the dwelling or the office of the on-site manager or on the outside of the entry door to the office of the on-site manager on or before the seventh day after the date the landlord receives the tenant's request for the information; or (3) including the information in a copy of the tenant's lease or in written rules given to the tenant before the tenant requests the information. (c) Disclosure of information to a tenant may be made under Subdivision (1) or (2) of Subsection (b) before the tenant requests the information. (d) Disclosure of information to a government official or employee must be made by giving the information in writing to the official or employee on or before the seventh day after the date the landlord receives the request from the official or employee for the information. (e) A correction to the information may be made by any of the methods authorized for providing the information. (f) For the purposes of this section, an owner or property manager may disclose either an actual name or names or an assumed name if an assumed name certificate has been recorded with the county clerk. Acts 1983, 68th Leg., p. 3646, ch. 576, ?? 1, eff. Jan. 1, 1984. Amended by Acts 1995, 74th Leg., ch. 869, ?? 4, eff. Jan. 1, 1996. ?? 92.202. LANDLORD'S FAILURE TO DISCLOSE INFORMATION. (a) A landlord is liable to a tenant or a governmental body according to this subchapter if: (1) after the tenant or government official or employee makes a request for information under Section 92.201, the landlord does not provide the information; and (2) the landlord does not give the information to the tenant or government official or employee before the eighth day after the date the tenant, official, or employee gives the landlord written notice that the tenant, official, or employee may exercise remedies under this subchapter if the landlord does not comply with the request by the tenant, official, or employee for the information within seven days. (b) If the tenant's lease is in writing, the lease may require the tenant's initial request for information to be written. A request by a government official or employee for information must be in writing. Acts 1983, 68th Leg., p. 3647, ch. 576, ?? 1, eff. Jan. 1, 1984. Amended by Acts 1995, 74th Leg., ch. 869, ?? 4, eff. Jan. 1, 1996. ?? 92.203. LANDLORD'S FAILURE TO CORRECT INFORMATION. A landlord who has provided information under Subdivision (2) or (3) of Subsection (b) of Section 92.201 is liable to a tenant according to this subchapter if: (1) the information becomes incorrect because a name or address changes; and (2) the landlord fails to correct the information on or before the seventh day after the date the tenant gives the landlord written notice that the tenant may exercise the remedies under this subchapter if the corrected information is not provided within seven days. Acts 1983, 68th Leg., p. 3647, ch. 576, ?? 1, eff. Jan. 1, 1984. Amended by Acts 1995, 74th Leg., ch. 869, ?? 4, eff. Jan. 1, 1996. ?? 92.204. BAD FAITH VIOLATION. A landlord acts in bad faith and is liable according to this subchapter if the landlord gives an incorrect name or address under Subsection (a) of Section 92.201 by willfully: (1) disclosing incorrect information under Section 92.201(b)(1) or (2) or Section 92.201(d); or (2) failing to correct information given under Section 92.201(b)(1) or (2) or Section 92.201(d) that the landlord knows is incorrect. Acts 1983, 68th Leg., p. 3647, ch. 576, ?? 1, eff. Jan. 1, 1984. Amended by Acts 1993, 73rd Leg., ch. 48, ?? 18, eff. Sept. 1, 1993; Acts 1995, 74th Leg., ch. 869, ?? 4, eff. Jan. 1, 1996. SUBCHAPTER H. RETALIATION ?? 92.331. RETALIATION BY LANDLORD. (a) A landlord may not retaliate against a tenant by taking an action described by Subsection (b) because the tenant: (1) in good faith exercises or attempts to exercise against a landlord a right or remedy granted to the tenant by lease, municipal ordinance, or federal or state statute; (2) gives a landlord a notice to repair or exercise a remedy under this chapter; or (3) complains to a governmental entity responsible for enforcing building or housing codes, a public utility, or a civic or nonprofit agency, and the tenant: (A) claims a building or housing code violation or utility problem; and (B) believes in good faith that the complaint is valid and that the violation or problem occurred. (b) A landlord may not, within six months after the date of the tenant's action under Subsection (a), retaliate against the tenant by: (1) filing an eviction proceeding, except for the grounds stated by Section 92.332; (2) depriving the tenant of the use of the premises, except for reasons authorized by law; (3) decreasing services to the tenant; (4) increasing the tenant's rent or terminating the tenant's lease; or (5) engaging, in bad faith, in a course of conduct that materially interferes with the tenant's rights under the tenant's lease. Acts 1983, 68th Leg., p. 3637, ch. 576, ?? 1, eff. Jan. 1, 1984. Amended by Acts 1989, 71st Leg., ch. 650, ?? 9, eff. Aug. 28, 1989; Acts 1993, 73rd Leg., ch. 48, ?? 16, eff. Sept. 1, 1993. Redesignated from V.T.C.A., Property Code ?? 92.057(a) and amended by Acts 1995, 74th Leg., ch. 869, ?? 5, eff. Jan. 1, 1996.

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