The Preserve at Westover Hills
#15,963 #202 #2,718

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The Preserve at Westover Hills

1530 Northwest Crossroads, San Antonio, TX 78251
(115 Reviews)
$980 - $1,430/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

D

Review Ratings

Noise

1.5

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

2.5

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C+

Number of reviews in the past 365 days

4

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
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The Preserve at Westover Hills Reviews

(115)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Nancy_B342

Resident ā€¢ 2019 - 2024

3/27/2024

Do not recommend this place!

Was at this place for 5 years and finally moved out! Let me tell you this place went downhill from when I moved here, first the management. Back then was ok had no issues except the maintenance has always been the worst., dirty and theyā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2022 - 2023

    10/24/2023

    Horrible place to live!

    What started out to be a decent living quickly turned into the worse place to live. The plumbing is the main issue here. The toilets never flushed completely and one toilet was always out of service. They send notices that the water is being shutā€¦Ā See More >
      Review Author Icon

      anonymous

      Resident ā€¢ 2022 - 2023

      9/24/2023

      RUN! Don't lease here! I promise!!

      - toilet flooding multiple times - freon poisoning - maintenance requests was left for 2 months - front office didn't care when brought to their attention - screen door never on track on patio - washer stopped working halfway through lease - took a monthā€¦Ā See More >
        Review Author Icon

        anonymous

        Resident ā€¢ 2021 - 2023

        5/18/2023

        Nightmare!!

        My daughter and her b/f live here and have regretted it every day since the day they moved in. He is a senior airman in the Air Force stationed in San Antonio. They have lived in these apartments for over a year now with nothingā€¦Ā See More >
        Review Author Icon

        anonymous

        Resident ā€¢ 2020 - 2022

        10/13/2022

        Stay far away!

        Absolutely terrible leasing office team! This property changed management around Oct 2021 if Iā€™m not mistaken and they have TERRIBLE customer service! They never answer the phone, it took 3 months for a service request to be done, but they only changed the bulb, myā€¦Ā See More >
          Review Author Icon

          Julie_R578

          Resident ā€¢ 2019

          10/29/2019

          I am actually happy to pay my rent and happy to live here. I'll start by saying I've had the WORST apartment experience before I moved here. At my old apartment, I had spent over two years with no AC in the heat of Texas,ā€¦Ā See More >
            Review Author Icon

            Resident 590585

            Verified Resident ā€¢ 2018 - 2019

            1/7/2019

            No breed restrictions / pet friendly. The staff is friendly and helpful answering calls and responding to emails. The exercise room needs attention for cleaning and supplies. The parking lots could used more lighting where cars are parked.

              Manager

              1/8/2019

              The Preserve at Westover Hills
              It makes our day to know you're enjoying our pet-friendly community here at Preserve at Westover Hills. Thank you for taking the time to share your feedback with us and please don't hesitate to give us a call if you find any other areas that need our attention. We would be happy to take a look!
              Review Author Icon

              Resident 573474

              Verified Resident ā€¢ 2016 - 2018

              11/20/2018

              I have been at least 50 water outages. this apt left me with no water for 2 days which I know broke a Code ask way too much money for what apt is worth. 3 and 4 cars per apt which means neverā€¦Ā See More >
                Manager

                11/27/2018

                The Preserve at Westover Hills
                While we appreciate all reviews, our team is deeply concerned and surprised to read about your experiences with us. We try our best to let our residents know when emergency water shut-offs are happening, but we apologize for any inconveniences they have caused. We encourage you to come by the office when you can to speak with our management team directly about your concerns. We'll be happy to look into it and use the information to improve our community! Thank you and we hope to hear from you soon.
                Review Author Icon

                Resident 573186

                Verified Resident ā€¢ 2018

                11/19/2018

                The office staff is great pets are welcome and the amaenities are updated, the apartment space we got is pretty big 800 square fit, it fits our needs perfectly, wish we wouldve gotten a brighter style but overall the apartment is good.

                  Manager

                  11/27/2018

                  The Preserve at Westover Hills
                  Thank you for taking the time out to share your feedback with us! We're thrilled to see your experience here has been such a positive one! Our team is constantly in search of ways to further improve the resident experience for all who call us home, so please don't hesitate to reach out to the office with any specific suggestions. We would love to go above-and-beyond in our service and earn a few more stars from you. Thanks again!
                  Review Author Icon

                  Resident 573070

                  Verified Resident ā€¢ 2018

                  11/19/2018

                  If you're military or have family while in the military, don't come here. They only care about money. Cynthia is really rude. Paint in apartment is super cheap. Been here for months and it still smells like cigs sometimes and weed.

                    Manager

                    11/27/2018

                    The Preserve at Westover Hills
                    Thank you for bringing your concerns to our attention. We strive to ensure our residents are having a comfortable stay and receiving dedicated service from our team members. We apologize that this has not been the case for you. We are always looking for ways for improvement and hope you'll stop by in-person to let us know how we can provide you with the five-star service you deserve! We hope to hear from you soon and we thank you again for your feedback.
                    Review Author Icon

                    Resident 570413

                    Verified Resident ā€¢ 2018

                    11/12/2018

                    Awful. Property managers are a joke and couldn't care less about the tenants. Maintenance requests are ignored and the individuals that work in the front office are indifferent to tenants. They lie to make themselves look better and cover up wrong doings.

                      Manager

                      11/16/2018

                      The Preserve at Westover Hills
                      Each member of our team strives to carry themselves with high degrees of respect and professionalism and we apologize if this has not been reflected in your experience. We fulfill maintenance requests in the order in which they are received, but you can always give us a call to check on the status. We would appreciate the opportunity to improve upon your impression of us and check in on any maintenance requests you may have. Please stop by the office or give us a call at your convenience. Thank you.
                      Review Author Icon

                      Resident 567457

                      Verified Resident ā€¢ 2018

                      11/6/2018

                      Very clean. Everyone has been super welcoming. I was moving to San Antonio from a completely different state and I could only go by pictures and other's ratings. I am not disappointed at all. The staff made the process stress free.

                        Manager

                        11/7/2018

                        The Preserve at Westover Hills
                        Thank you so much for your five-star review! We can't tell you how much it means to us to see that you've been enjoying your time at our community. We're so glad we could help during your move from a different state! Thanks again -- if you ever need anything on our end, don't hesitate to reach out!
                        Review Author Icon

                        Resident 567400

                        Verified Resident ā€¢ 2017 - 2018

                        11/6/2018

                        We moved to this property January 2017 with a seven months lease contract. Both the office staff and maintenance personnel addressed all our concerns in a timely and professional manner. My wife and I felt very comfortable in this neighborhood, and decided to renew.ā€¦Ā See More >
                          Manager

                          11/7/2018

                          The Preserve at Westover Hills
                          Thank you! We hope you'll be settled in at our cozy community for years to come, too! It's always a treat to hear about residents enjoying life in their home. If you ever have any additional questions or concerns, you know how to get in touch with us! Take care!
                          Review Author Icon

                          Resident 564282

                          Verified Resident ā€¢ 2018

                          10/30/2018

                          Great office staff but apartment needs work. There are stickers on all the walls and they were just painted over. The wood in the bathroom is swollen and painted over. There were roaches when we moved in but gone now. The carpet is hard andā€¦Ā See More >
                            Manager

                            11/3/2018

                            The Preserve at Westover Hills
                            We appreciate your feedback! We're always looking for ways to improve and hope you'll stop by to let us know if you have any additional suggestions about how we can do better in the future!
                            Review Author Icon

                            Resident 562157

                            Verified Resident ā€¢ 2006 - 2018

                            10/25/2018

                            I enjoy my apartment, but the rent continually going may make it that I will have to move out. when I moved in the yearly increase was only $10.00 and now the amount varies from $40.00 to over a hundred.

                              Manager

                              10/26/2018

                              The Preserve at Westover Hills
                              Thank you for your feedback. We're happy to hear that you're enjoying your beautiful home here at Preserve at Westover Hills! In regards to your rent concerns, We understand your frustration, but we assure you that we research the current market to provide fair and accurate rates. We would be happy to discuss your current rates should you have any questions. Feel free to reach out to us directly and let us know!
                              Review Author Icon

                              Resident 551113

                              Verified Resident ā€¢ 2018

                              10/3/2018

                              This apartment community is descent. It's not great but its ok. They do the bare minimun but things do get done. I had an awful experience living across a drug dealer but he was evicted so things are fine now. The apartments themselves are niceā€¦Ā See More >
                                Manager

                                10/4/2018

                                The Preserve at Westover Hills
                                Thank you for your valuable feedback. We strive to create a comfortable living experience for all of our residents. We're disappointed to hear that we've missed the mark and we would like to know how we can change that for you! If you have any specific suggestions, please let us know. We look forward to working with you to turn your experience around!
                                Review Author Icon

                                Resident 547651

                                Verified Resident ā€¢ 2018

                                9/26/2018

                                The staff has always been really nice. Maintenance is quick. Only thing I don't like is that I don't have a gate remote, that is my only complaint. And in the summer the pool can get a bit rowdy. But nothing too crazy.

                                  Manager

                                  9/27/2018

                                  The Preserve at Westover Hills
                                  Thank you so much for your kind review about our staff and maintenance team! It means the world to us to know you're enjoying your home here at The Preserve at Westover Hills. Please reach out to us directly if you have any additional comments or suggestions -- we're always happy to chat!
                                  Review Author Icon

                                  Resident 546046

                                  Verified Resident ā€¢ 2018

                                  9/20/2018

                                  It's been horrible. Our maintenance requests are frequently ignored. Cynthia the manager does not take us seriously because we are a young coue, Yari is the only one in the office that tried her best for us. Markus and cynthia are unnaccesible and when youā€¦Ā See More >
                                    Manager

                                    9/21/2018

                                    The Preserve at Westover Hills
                                    Thank you for your feedback as it helps us improve our community. Each member of our team strives to carry themselves with high degrees of respect and professionalism and we apologize if this has not been reflected in your experience. We would appreciate the opportunity to improve upon your impression of us and we look forward to assisting you at the next opportunity. Please feel free to reach out to us at your convenience!
                                    Review Author Icon

                                    Resident 543125

                                    Verified Resident ā€¢ 2017 - 2018

                                    9/14/2018

                                    Repeatedly asked to fix leak that's happens when it storms nobody seems to take that into considerations. Other than bing dissatisfied waking up and walking in water. This community has been good to my fianc? and I BUT waking up after it raining to bigā€¦Ā See More >
                                      Manager

                                      9/20/2018

                                      The Preserve at Westover Hills
                                      Thank you for bringing your concerns to our attention. We understand the puddles in your home are the last thing you want! We try to fulfill all maintenance requests in a timely and efficient manner and we're sorry this was not your experience. Please bring these concerns to us in-person at the leasing office and we'll be happy to assist you with reaching a satisfying resolution.
                                      Review Author Icon

                                      Resident 542766

                                      Verified Resident ā€¢ 2017 - 2018

                                      10/11/2018

                                      I've always appreciated the staff and time they take in addressing the tenants and any issues they might have. Additionally, they respond to any issues thwre might be and correct them as soon as possible.

                                        Manager

                                        9/14/2018

                                        The Preserve at Westover Hills
                                        Thank you for bringing your concerns to our attention! We're happy to hear you're enjoying your home, and we want all residents to enjoy their time in our community whether they have pets or not. Please alert us directly of any problem areas you've noticed, and please let us know if you see any of our community members disregarding our policies. We're happy to work with you to improve your stay!
                                        Review Author Icon

                                        Resident 534214

                                        Verified Resident ā€¢ 2018

                                        9/24/2018

                                        We are really enjoying the complex! It's super quiet, other tenants are friendly and the staff definitely is here to help you. I initially was worried about the safety of the complex since I had read a few bad reviews. However, the complex has beenā€¦Ā See More >
                                          Manager

                                          8/30/2018

                                          The Preserve at Westover Hills
                                          Welcome to Preserve at Westover Hills! We're so happy you've decided to call our community "Home Sweet Home," and we truly appreciate the time you've taken to share this positive feedback regarding your smooth application and move-in process! Should you ever find yourself in need of any assistance, please feel free to swing by the office. We're always happy to chat!
                                          Review Author Icon

                                          Resident 530456

                                          Verified Resident ā€¢ 2018

                                          10/8/2018

                                          The location is perfect right here there's is beautiful nature located behind of apartments and also the stores around here are perfect you have all you need in less than 20 min away .i would recommend this apartment for people who like to be inā€¦Ā See More >
                                            Manager

                                            8/22/2018

                                            The Preserve at Westover Hills
                                            Wow, thank you so much! You've made our day with this wonderful review. Here at Preserve at Westover Hills, we always strive to provide our residents with beautiful homes and superior customer service and we're ecstatic to see our hard work has not gone unnoticed! Please let us know if you require assistance with anything and we'll be happy to help. Thanks again!
                                            Review Author Icon

                                            Jayguitarrox

                                            Resident ā€¢ 2018

                                            8/12/2018

                                            Be me, sitting in my apartment. My air conditioning decides to quit. I sweat. I go outside and smell something burning!! I inspect my A/C condenser, it is hot to the touch, and definitely the source of the burning smell. I panic, rush inside andā€¦Ā See More >
                                              Manager

                                              8/13/2018

                                              The Preserve at Westover Hills
                                              We're thrilled to hear you're sitting cool in your Preserve at Westover Hills home! A broken air conditioner is never an enjoyable experience, but we're so glad our maintenance team was able to get your unit back up and running in a timely manner. Please let us know if there's anything else we can do to assist you and we would be happy to look into it for you. Thank you!
                                              Review Author Icon

                                              Resident 524798

                                              Verified Resident ā€¢ 2018

                                              8/8/2018

                                              Overall great, I really enjoy not having a weight limit or no breed restrictions on my dogs. I love my dogs and wouldn't know what I'd do without them. I had a rough start getting into this appartment but I love how everyone is understanding.

                                                Manager

                                                8/9/2018

                                                The Preserve at Westover Hills
                                                We're so happy you and your furry friends are enjoying life at Preserve at Westover Hills! We hope to continue providing you with exceptional service for many years to come. That being said, please feel free to stop by the office or give us a ring if you ever require assistance with anything. We're always happy to chat!
                                                Review Author Icon

                                                Resident 515067

                                                Verified Resident ā€¢ 2018

                                                7/18/2018

                                                Apartment staff is amazing and getting you in here as soon as possible. great promotions.Staff keeps you updated and in contact with you constantly always making sure you're happy with the Apartments ?? staff keeps you updated and in contact with you constantlyā€¦Ā See More >
                                                  Manager

                                                  7/23/2018

                                                  The Preserve at Westover Hills
                                                  We are very happy to hear that you're having an amazing experience in our community. If there is any way we can be of assistance and keep up this level of service in the future, please do not hesitate to reach out and let us know. We're always happy to chat!

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry Connections in Unit
                                                  • Laundry On-Site
                                                  • Laundry in Units
                                                  Pets
                                                  • Dogs Allowed
                                                    Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Deposit: Required. Rent: Required
                                                    Less Info
                                                    More Info
                                                  Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                                  Leasing

                                                  Welcome to The Preserve at Westover Hills in San Antonio Tx, where natural style meets an innovative design. We offer an impressive variety of floor plan layout options to support our vast amenity package. With our close proximity to fine dining, West San Antonio's thriving business district, Loop 410, Sea World, and Lackland AFB, The Preserve at Westover Hills is more than a place to live, it's a place to redefine your lifestyle.
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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 115 number of votes by renters, The Preserve at Westover Hills is currently rated 3.5 out of 5 stars.
                                                  The Preserve at Westover Hills is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Preserve at Westover Hills is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  The Preserve at Westover Hills is rated 1.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  The Preserve at Westover Hills is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  The Preserve at Westover Hills is rated 2.5/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  The Preserve at Westover Hills is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Dogs Allowed
                                                  Deposit: Required
                                                  Rent: Required
                                                  Restrictions: Breed restrictions apply.
                                                  Cats Allowed
                                                  Deposit: Required
                                                  Rent: Required
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths

                                                  Check Availability

                                                  The Preserve at Westover Hills

                                                  March 2024

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                                                  The Preserve at Westover Hills is an apartment in San Antonio in zip code 78251. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,430. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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