Austin Ranch is a joke! They do not appreciate their tenant's and only care about that monthly rent check! Rotating office staff, police harassment & disruptive behavior are just a few of the complaint's. There are plenty of other places in the area that appreciate their customers business and know that you have a choice when renting. Don't expect your security or pet deposit back no matter how your apartment looks when you leave. They will charge you a cleaning fee and all sorts of other fees no matter what! You could repaint,change the carpet,bleach,steam clean or have any other professional services done and they will still charge you. Your better off where you are!

User Responses
From: Anonymous	Date: 02/09/2009
I completely back this up! I moved out of phase 4 in October and just now Feb. 09 2009 recieved a letter stating I had a past due invoice. The letter only stated that I had owed an amount and did not include a statement of all I was being charged for. On top of that there was a date the payment had to be made by. Why did it take them THREE whole months to notify me? I called Austin Ranch to find out what and why I hadn't recieved the bill sooner. I spoke to Michelle in accounting and she stated that there was no forwarding address to forward the letter to. What a load of BS! If there wasn't a forwarding address how did I still recieve all of my magazine subscriptions and other letters! After hearing her lie to me through her teeth she tells me I owe 800 dollars for carpet cleaning, evidence of pets in the apt and other misc expenses (which they DO NOT TELL YOU about when you give them your notification to move out). Which was not the case. I had the carpet cleaned professionally and I did not have a pet. Austin Ranch will try to charge with anything they can! Don't ever RENT here! This place is all looks and no substance. All they care about is your monthly rent check. I will never rent here or recommend this place to anyone else. This was not the only issue I had with them either.
From: Anonymous	Date: 02/09/2009
Maybe we should all email Lucy Billingsley. I gooogled her and found this email address. lpb@billingsleyco.com

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