I was charged $90 even though my wife and I conducted a thorough cleaning of the apartment. We know we left it on the same conditions as we found it and submitted proofs in pictures on the excellent conditions that the apartment was left. Prior to turning-in the keys, we called the office and requested a walk-through to make sure there was nothing wrong with the apartment, and if it was unsatisfactory, arrange to meet the demands. We were told that they couldn t say when a walk-through would be possible. And at no moment we receive a phone call from their business office inviting us to do a walk-through which by law it is required. Furthermore, they did not submit to us proof in pictures that the bathroom floor(s) or kitchen appliances were not cleaned when those items were thoroughly cleaned. I am to conclude that with out proof from them I was am being lied to. And that is not only dishonest but also bad business practices.

User Responses
From: melncolly	Date: 12/04/2007
I don't know if they have a utah renters association, but in Arizona when the apartment complex I moved out said my roomate and I destroyed the place, we demanded (after threatening small claims court) to see a copy of the move out inspection sheet because they did that say trick about a walk-through (oh we don't know when it will be), turned out they listed that our fireplace was really dirty-funny since our apartment didn't have a fireplace. So again a nice letter to the manager and the management company saying we have evidence against your claims and politely mentioning the renters association and a suit in court, we got our full deposit back. Don't be afraid to use the law if it's on your side and fight back, a letter might just be what you need to get them to pay what's fair.

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