OVERALL: Premium pricing and crazy-making management.

1. The price of these units is too high relative to the hassles, noise, and quality of life. Shop around, compare prices, know what the real market rate is before you sign a contract here.

2. On the surface, the facility appears to be pleasant and nice, but there are too many problems with both the on-site management and the property management company to seriously consider this option. Management appears to have been well trained in the arts of psychological warfare, abuse, condescending behavior, and unresponsiveness.

Rates: Pricey

3. Unclear what basis used to establish rates or increase rates. Know what the real market rate is before signing a contract here. Management states that rents are “market rate” and that they “apply all the rules uniformly." In practice, unit rates (same size, level, relative location in the complex) varied by as much as 10% within the same complex.

4. Unclear what basis was used to charge lower rents than equally situated units. All units were supposed to be charged the same portion of the total water bill for the complex (See item #15 below for info water surcharge.)

Recommendation: Abort

5. If you decide to stay in the local area, find another place to live. If you have to find a quick place to stay until you find a more permanent location, at best this is a good platform to continue your search for a more reasonably priced location with more responsive management.

6. There are other locations and properties that have more reasonable rates, or more space for the same terms. If you have a pet and want space, you could lease a house and get more space for what could likely be a lower monthly rate.

PARKING: Challenging

7. People park in your spots and management offers no meaningful help. Management states that they will tow people who are double parked (one car parked in back of another to avoid having to buy a second spot), but the double-parking continues. At one time there was a late-night paging service to notify management of problems with parking, but this was cancelled; essentially, you’re stuck if someone is in your spot. You have to pay for a second spot.

SERVICE RESPONSE: Poor

8. If you have a maintenance problem, be prepared to take care of it yourself if you want it done in a timely manner. Many excuses for not responding in a timely manner. Unless you keep on top of management, they (a) “lose” paper work; (b) fail to adequately document maintenance requests; and (c) fail to adequately follow-up with maintenance to ensure the reported problem was actually resolved. (Yes, you're paying them to treat this way and ignore your complaints.)

9. Work orders were (a) not processed in a timely manner; (b) not loaded into the computers. Maintenance does not consistently leave in your apartment a copy of a work order to show the work has been completed. We spent extra time determining whether maintanence had even showed up, finished the job, or when they planned to return. With the considerable time and effort to oversee issues management was getting paid to resolve, we decided we would be more satisfied if we expended this effort on our own property.

SERVICE QUALITY: Poor

10. Takes multiple calls to get a glacial response. Maintenance is okay the third or fourth visit on the same problem...if they get around to it. If you decide to rent here, be prepared to have your lawyer draft a letter to corporate HQ to have maintenance items taken care of, otherwise this management just doesn't wake up. Property management is also construction firm so keep in mind who you are battling with: Corporate lawyers who are not regulated in a meaningful way at the sate-level and who are trying to maintain an income stream in an imploding economy. We can only wonder whether federal-level regulation of the legal community would remedy this abysmal management structure.

FACILITY: Blah, ho-hum

11. Cheap paint, thin walls, concur with previous concerns with noise between apartments. Surprising poor quality despite property management company specializing in construction.

APPLIANCES

12. OK, old.

NOISE: Noisy

13. Hill Air Force base is just up the road. If you’re trying to get away from the flight operations, don’t come here. Fox Creek is at the base of the south-end of the flight line. The late-night and weekend take-offs (F-16s, or B-1s from MT or ID) are loud given they’re making their final turn for final approach right over the apartments.

14. In re tenant noises, despite repeated management notices to keep the noise down, management appears to take no meaningful action against tenants who drive into the common parking areas with stereos blaring late at night. The noise was a significant detractor.

GROUNDS You pay for it

15. The grass is green because you're paying for the water. The crew that cuts the grass/hedges is noisy but they get the job done.

SAFETY: Tenuous

16. Despite clear signs of “no soliciting,” the local police do not take any action against late night solicitors to your door (after 10PM). Before the police will take any action or issue a citation for door-to-door sales, you'll have to (a) physically take the door-to-door solicitor to the sign at the front of the complex and say, "Don't come back"; and then (b) get a physical description with license plates. Put some curtains up so the peeping toms can’t see through the blinds. Main street in front of the units is Hill Field Road, the main road into the south gate of HAFB: It is very busy with traffic.

WATER: Expensive.

17. Management adds water, sewer, and garbage bills on top of your rent. The “additional cost” is in addition to the basic rent and mysteriously keeps rising. Surprisingly, despite no increase in prices from the municipal water, the management continues to increase the charges for water which appears to be a hidden rent increase. Despite no increase in the local water or garbage rates, management is unresponsive/evasive in adequately and completely explaining reasons for increases in the utility costs.

LAUNDRY

18. Units have their own washer/dryer.

SECURITY

19. Late night problems with solicitors knocking on your doors.

OFFICE STAFF: Dubious.

20. Although advised by counsel not to put anything in writing, get whatever they say in writing, get a copy of the maintenance work order. They are not reliable, unresponsive, and have plenty of stories to explain away why something wasn’t addressed. To get something done, you have to keep on top of them. You're paying them to blow you off. Management has no credibility,

21. You’ll find that recurring problems continue despite management changes: Their training programs are poor on problem resolution, responsiveness, oversight, and accountability. Management uses an outside accounting firm that issues you a bill in the mail; management gives plenty of excuses for the accounting errors. Management has a selective memory problem; get a written receipt.

22. When we had our welcoming tour, we asked why we had to pay for cable, we were told "not many people buy it" which was totally untrue--many residents do buy cable. We later found out was that the former property management used to include cable in the rental costs; current management simply transferred the cost to the tenants--a defacto rent increase. Disappointing to realize we were given a snow job to a fairly benign question.

OFFICE HRS

23. They advertize open on Sundays on a sign they hang outside the facility, but they are closed on Sundays.

NEIGHBORHOOD: Pricey, noisy.

24. There’s a local business facility south of the units: Sports cars zip along the roads late at night. The police are not responsive in addressing the noise or late night revving.

25. Pluses: Right up the street from Layton Mall, restaurants, theaters; and just east of a business complex with shopping and other restaurants.

SUMMATION

26. If you decide to live here, watch your back. They have excuses for everything. Document the problems, put your maintenance problems in writing, elevate to the corporate level, and find another place to live. Life is too short to put up with kind of treatment. You deserve to be happy not questioning yourself.

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