The views are spectacular, BUT only if you are in the right building, facing North.

The management is polite and professional...BUT they rarely took care of things on a timely basis. They also did nothing about renegade tow trucks improperly impounding our vehicle, costing us $190 late one night. Another failure was their refusing to take care of a neighbor smoking his cigar in his apartment (against regulations, of course), where it seeped through the ceiling/floor into our apartment, causing respiratory problems with our newborn baby and all. Eventually, the neighbor had to be...persuaded to stop late one night.

Another failure was their inadequate cleaning before we moved in. The garage was so filthy it took me all day to clean it up. Of course, they didn't offer to compensate me in any way for my time.

Finally, the last failing of the staff was that they do not seem to be very professional with their hours of operation. Whenever we needed them, they were there...BUT only half of the time. We were going to move back in the Summer of 2003, but when we went to the office to discuss it with them, nobody was there, even though the office was open, during office hours. We waited for over ten minutes, but the office staff was simply not there. I even went out to the pool area and the gym (it is very, very small and ill-equipped), but not a staff member was to be found.

The one good thing is the location. It is the best large apartment complex in Salt Lake, if location is all you want. The area it is in is really quite expensive...the only reason the property was available for them to build on, I suspect, was the fact that they are built on sand dunes. I heard a few buildings actually sunk and I don't know that I would ever go back there again...but the location really is nice, if you ignore the sand dune foundations. I wouldn't want to live there if Utah started having earthquakes.

While we were there you could not get Cable Internet or DSL...so you were stuck with slow, poor quality 24.4 Kbps dial-up Internet. They say they now have wireless internet, but they said a lot of things that didn't exactly reflect reality when we were there.

Oh, one more thing. Noise was often a problem, and the management didn't do much about it. It takes calls to police to get the noise level down at times.

Needless to say, I cannot in good faith recommend Pinnacle Highland to anyone unless they can get a view apartment and value location above all else. That said, they are better than most apartments in the Salt Lake area...most of them are absolutely unbearable. So I suppose that due solely to the pathetic competition, I must choose to recommend Pinnacle Highland, even though I would never rent there again.

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