Pinnacle Highland
7673 South Highland Drive, Salt Lake City, UT 84121
801-942-3333  WEBSITE save favorite
AVERAGE RATING
recommended by:
40%

overall rating:
2.8
2.6
2.64 Parking:
2.8
2.78 Maintenance:
2.8
2.78 Construction:
2.6
2.58 Noise:
3.4
3.36 Grounds:
3.3
3.33 Safety:
2.5
2.51 Office Staff:
< | >

Mixed bag

From: Oscapus
Date posted: 9/24/2008
Years at this apartment: 2006 - 2008
 
I have lived here over 2 years, and love the views out all of my windows of my top floor apartment. That is the only reason I am staying. There is no insulation, and it costs a fortune to heat/cool the place. The office staff are friendly and courteous (unlike what others have reported), but getting any maintenance done requires patience and constant pestering. I have reported a leak in my ceiling (from the building roof) 5 times now, without any response. The 4th time I even made an appointment to help bring attention to the leak, and they never called or showed. A second appointment is set for this Friday, we will see. You would think they would jump on a report of a roof leak considering the potential damage if ignored. Now the final straw, after renewing my lease last week with a 10% rent increase, they posted a personalized flier with my name on my door, offering to renew my lease at $74/month less than I just signed for, plus $350 off first month's rent. When I called, they said that was a mistake, and after discussing this, they finally would only honor the $350 off. I remember from my business law class that this would be considered an "offer" (like the flier said, AMAZING OFFER), and upon my acceptance, is a binding contract despite what the lease said. It would cost me too much to hire a lawyer, but I am confident I would win in court. If you cannot get a view apartment, I would look elsewhere.

Recommended: NO
Overall Rating
2 out of 5
Parking:
2 of 5
Maintenance:
1 of 5
Construction: 2 of 5
Noise:
2 of 5
Grounds: 4 of 5
Safety: 3 of 5
Office Staff:
5 of 5
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