Very nice to live at but the staff in the front office are unprofessional. I had my gas, water and electricity turned off without notice and all because they didn't forward me the bills they were receiving for my area and so it accumulated for months. When I did get noticed was when everything got turned off and I ended up paying the unpaid bills plus activation fees for all. They also said they had mentioned it to me but I do not remember and I would remember this when it comes to water, gas, and electricity. The whole staff should be fired and rehired by professionals who know about customer service. Very unhappy about this, can't wait for my lease to be up.

Thank you pray4rain, it's nice to know I'm not alone in this but sorry you had to go thru it too and good idea about the lawyer, will do. And Mr/Ms/Mrs Anonymous, thanks for your comments as well, now here's my reply; no I did not think my utilities were free and yes I do know you can pay online like I used to and would still had I known huh'. From my past experiences in renting, leasing offices have forwarded me bills under the addresses I've occupied. Since Brookville had sent me someone else's electricity bill twice before I figured they'd eventually get to mine or if not then it was part of the rent money. As a leasing office you'd think they would take better care of their tenants and save themselves the trouble of lawyers, don't you think' Since the bills were being sent to them, what did they do with it, give it to someother renters' The company did say the bill was under my address but addressed to Brookville. It was unnecessary and unprofessional which makes for unhappy tenants and unhappy customer. Take care.

For Mr/Ms/Mrs Door, thanks for your comment and just so you know, I wasn't trying to "pass the buck'" Why couldn't they "pass" the bills to me when they were receiving it' A little courtesy goes a long way and as far as having it on the lease, I'm sure it was and because of that they should have sent me my bills for me to pay huh' They did not mentioned I had to phone the company themselves and again had they forwarded me the bills like worker bees they should have been we would not be having this email conversation. This is just lack of customer service that's all. Thank you.

Manager, thank you for your response in this, I'm still disappointed about some things but since then I haven't had that much issues. I am concerned though about having your maintenance folks enter houses without escorts or someone home while they do their business. I'm kinda uncomfortable with this that even though they may not steal anything, they can still roam around the house as they please and look into things. I've asked your staff if I could be phoned when maintenance folks come by to fix my sink that was clogged but they said no at first and said they'll try but can't guarantee me that they'll call to let me know. I don't understand why tenants are not allowed to be there, it is uncomfortable to know that a stranger can be in your house and roam around freely. And even though I made it clear I was very uncomfortable with this, I came home and found my sink had been fixed without me being there. Is there no solution to this'

Manager's Response
From: Manager	Date: 04/03/2008
I am very sorry that you had to go through this. Your utility bills should have gone directly to your home if they were under your address. I can assure you that if we received a bill in the office they are always forwarded to the resident for payment with a friendly reminder to call the company and get the utility in your name. Please always feel free to contact me directly for any concerns or questions you may have in the future. Have a great day.

User Responses
From: pray4rain	Date: 02/12/2008
Excuse me. They did the same thing to us, and we called the utility companies and they would not switch us without a fax from the office. When that fax didn't materialize, we had an attorney fax the office something. Strangely enough, the next day everything was remedied, including late fees. Get a lawyer and tell that obnoxious redhead I sent you.
From: doors33	Date: 02/22/2008
Um last time I read my lease it said that I had to pay my utilities. So you are trying to put the blame on someone else. You should have taken care of this before you moved in. If not then at least when you signed your lease. No one else to blame but yourself. Always ready to pass the buck.
From: Anonymous	Date: 04/06/2008
I had some trouble with my utilities when I first moved in. Verizon connected my phone to a dead phone box on the back of my building. Not exactly the complex's fault. I suspect Virginia Dominion never changed the mailing address from the office address to the residents' address - that would be in line with the kind of buffoonery I've experienced from Verizon, Comcast, and a few other utilities. Not really the office's fault. If I'm expecting utility bills and they're not coming, I start asking. Utilities aren't free. Really.

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