#19,031 #82 #844

What is epIQ?

Mason At Van Dorn

140 South Van Dorn Street, Alexandria, VA 22304
(1335 Reviews)
Review Quote Icon
"My move in was great. Staff members were very friendly with everything. I have been here l" ...
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

Studio

Studio

Studio, 1 Bath | 496 sq. ft.

See Floor Plan Details

1 Bedroom

1 Bedroom 1 Bath Corner

1 Bed, 1 Bath | 843 sq. ft.

See Floor Plan Details

1 Bedroom 1 Bath

1 Bed, 1 Bath | 708 sq. ft.

See Floor Plan Details

2 Bedrooms

2 Bedroom 2 Bath Corner

2 Beds, 2 Baths | 1,182 sq. ft.

See Floor Plan Details

2 Bedroom 2 Bath

2 Beds, 2 Baths | 1,048 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

F
F

Renter Ratings

D

Review Ratings

Noise

1.0

Grounds

1.4

Safety

1.0

Office Staff

1.0

Maintenance

1.4

Neighborhood

2.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

5

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Mason At Van Dorn Reviews

(1327)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident ā€¢ 2008 - 2023

12/4/2023

I am writing to address several concerns regarding the current state of management and living conditions within the Mason Van dorn apartments. I have been a resident of this apartment complex for the past 17 years living in the same apartment, and it is withā€¦Ā See More >

    Updated Review

    Review Author Icon

    anonymous

    Resident ā€¢ 2015 - 2023

    12/1/2023

    **Save yourself the nightmare of living here.**

    I lived there for almost 8 years. It was great when it was owned by another company. Every since this new company took over and changed it's name to "Mason Apartments". Which is probably 2 years ago. The nightmare began and it only got worstā€¦Ā See More >
      Review Author Icon

      anonymous

      Resident ā€¢ 2022 - 2023

      11/15/2023

      The worst ever!!!

      Water leaking from the ceiling. Called for emergency and nobody comes to help or even call back for any update. Itā€™s happen 2 nights already!! Worst management. Staff not that friendly and they can not really help you.ā€¦Ā See More >
      Review Author Icon

      Sharmillah_u

      Resident ā€¢ 2023

      10/1/2023

      When you turn on Ac for 6 hours and then his happens

      This is Masons Apartment at Van Dorn st all of the mason apartments has roaches we cleaned them over and over again but still wonā€™t disappear every night when we would go to sleep an hour later the roaches would come out when you turnā€¦Ā See More >
      Review Author Icon

      Theresa_P458

      Resident ā€¢ 2015 - 2023

      9/1/2023

      My car was stolen

      I moved from Mason at Van Dorn today (9/1/23) after living there for 8 years. I am so genuinely disappointed to say I have become absolutely appalled by the management and staff of Mason at Van Dorn particularly over the last year and a half.ā€¦Ā See More >
        Review Author Icon

        anonymous

        Resident ā€¢ 2019 - 2023

        2/24/2023

        Friendly Staff and Cool Amenities

        have called Mason home for a few years and I am not planning on moving anytime soon. The maintenance team always fixes issues quickly, the office staff is always friendly and willing to help, and the community is beautiful!! I use the gym a fewā€¦Ā See More >

          Updated Review

          Review Author Icon

          anonymous

          Resident ā€¢ 2008 - 2023

          2/23/2023

          20 year milestone

          I have been a resident for 20 years. I have lived here under a few different managements and they all have always been kind, attentive, and prompt. I have never had a pest problem which is really good having been here for so long. Ms.ā€¦Ā See More >
            Review Author Icon

            raz.tekschool@gmail.com

            Resident ā€¢ 2020 - 2023

            1/4/2023

            One of the Most Peaceful Neighborhood with Amazing Staff

            Mason at Van Dorn is a quiet and peaceful place to live. On top of that, the staff are very nice and helpful. I have recently visited Hicham Izellalen. Mr. Izellalen is very supportive. He was kind enough to list to my problem, communicate politelyā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2022

              12/28/2022

              Love it!

              Everybody is so friendly, Mayra found best price and in my budget ! Love the community everything is so close and for it being Alexandria the apartments are very affordable, can thank the staff enough for helping my sitiuation

                Review Author Icon

                anonymous

                Resident ā€¢ 2021 - 2022

                12/24/2022

                Office staff helpful

                I had an issue with my billing and went into office, everyone was helpful and concerned with my situation. I followed up with Staisha and she worked hard to get my situation resolved. Thank you to Staisha and all of office staff.

                  Review Author Icon

                  anonymous

                  prospective ā€¢ Visited 2022

                  12/21/2022

                  This is the place to be!

                  This is such a beautiful location! It is close to so much AND is quite full of amenities!! Iā€™m so excited to be moving here and I am very appreciative of the superb help from Staisha!! She is amazing and highly recommended!ā€¦Ā See More >
                    Review Author Icon

                    anonymous

                    prospective ā€¢ Visited 2022

                    12/20/2022

                    Very good

                    My recent last visit at the mason at Vandon , to check apartment availabilities I met Mr Hicham Izellalen who provided me a good details and information that I need to pick a two bedroom apartment , he is very good in the manner ofā€¦Ā See More >
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2022

                      11/19/2022

                      Love my new home!

                      The staff is absolutely amazing! Had a few things out of place in my apartment but they exceeded my expectations and fixed it all in a day, everybody is so friendly and was able to make me feel welcomed.

                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2022

                        11/14/2022

                        Overall not good

                        I've been here for over half a year now and I already have a lot of feelings about this place. Google won't let me post a review so I'm posting it here For starters, there was the ant problem. I had an infestation of antsā€¦Ā See More >
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2015 - 2022

                          11/10/2022

                          WORST place to live in Alexandria!

                          If you're looking for peace & quiet in your new home, DO NOT MOVE HERE! If you appreciate a secure & clean environment, DO NOT MOVE HERE! If you appreciate a kind staff that won't argue with you and hang-up on you over an issueā€¦Ā See More >
                            Review Author Icon

                            Tiffany_B546

                            Resident ā€¢ 2019 - 2022

                            11/8/2022

                            STAY FAR FAR AWAY

                            this place absolutely SUCKS. you have to follow up numerous times on issues. itā€™s been over 80 degrees in my apartment for weeks now with no solution other than me having to go buy tons of fans. they try to say you didnā€™t pay rentā€¦Ā See More >
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2020 - 2022

                              10/7/2022

                              STAY AWAY!!!!!!!

                              Iā€™ve been here a little over a year and I would NOT recommend anyone to live here! Nothing but trash, dog poop, rats runs the complex!!! There is theft of packages car parts and vehicles, noisy neighbors, no security cameras or guards and the pplā€¦Ā See More >
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2021 - 2022

                                8/6/2022

                                NOTHING GOOD TO SAY!

                                MASON AT VAN DORN APTS owned & operated by CIM Group LP = SLUM LANDLORDS! * Elevators constantly break down for months at a time, leaving disabled residents stranded on upper floors. * DUMPSTERS overflow with rotting trash, drawing rats. * People leave smelly garbageā€¦Ā See More >
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2018 - 2022

                                  6/4/2022

                                  This place is basically a 3rd world country run by slum lords

                                  Mason at van Dorn might as well be a 3rd world country!! Every building is infested. And the"pest control" is just some dude spraying brandX raid. The apartment came with holes in the walls and nothing behind the fireplace so mice and bugs come inā€¦Ā See More >
                                    Review Author Icon

                                    Esherwood

                                    Resident ā€¢ 2021

                                    6/20/2021

                                    In the past 17 years of renting Iā€™ve never had a place be this bad as far as noise. If you have kids you might like it but be ready to hear them screaming all day. Apperantly they donā€™t enforce any kind of quite timeā€¦Ā See More >
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2020 - 2021

                                      5/31/2021

                                      Rent an apartment with a Laundry machine, turn out no laundry machine. Six out of ten public laundry machines are broken, reported not fixed. Many people wash pet carpet in it, disgusting! BUG ISSUE, BUG ISSUE, BUG ISSUE!

                                        Review Author Icon

                                        twash061@gmail.com

                                        Resident ā€¢ 2020 - 2021

                                        5/24/2021

                                        I have absolutely loved my experience here. The residents are nice. Its in a wonderful location that seems accessible to everything. The staff is knowledgeable and willing to help at all times. This is a wonderful experience.

                                          Review Author Icon

                                          Fikreb

                                          Resident ā€¢ 2021

                                          4/30/2021

                                          I recently moved to Mason at Van dorn and found the place very clean close to shopping and easy access to transportation. The apartment is well managed and offered various amenities to its residents. There are ground tennis fields, valley balls and other out doorā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2020 - 2021

                                            4/6/2021

                                            There is an A/C noise (A/C shaking and producing noises) and it is very loud. When we moved in, we had a water leak downstairs and the maintenance team is very responsive. And recently, it also happened to my apartment that the upper level isā€¦Ā See More >
                                              Review Author Icon

                                              hassan41998

                                              Resident ā€¢ 2021

                                              3/31/2021

                                              Stephen Ramsey helped facilitate my move to Mason at Van Dorn in December of 2021. With all of the uncertainties this year has brought me, he made my transition very seamless. I was able to confirm my deposit on my apartment within just one week!ā€¦Ā See More >

                                                Features & Amenities

                                                Laundry
                                                • In-Unit Washer/Dryer
                                                • Laundry On-Site
                                                Other
                                                • Air Conditioner
                                                • Balcony
                                                • Business Center
                                                • Cable & Satellite
                                                • Capped Utilities with Gas Included
                                                • Childcare
                                                • Clubhouse
                                                • DishWasher
                                                • Fireplace
                                                • Fitness Center
                                                • On-Site Maintenance
                                                • On-Site Management
                                                • Pets Allowed
                                                • Pool
                                                • Public Transportation
                                                • Renovated
                                                • Sauna
                                                • TV Lounge
                                                • Tennis Court
                                                • Volleyball Court
                                                • WiFi in Clubhouse
                                                Show Less
                                                Show More

                                                Leasing

                                                A coffee bar, business center, pools and sauna, fitness center, tennis and volleyball courts, convenience store and deli, and daycare center are all within the community. Just outside your door are specialty shops, banking, grocery stores, dining, and Landmark Mall. The city is at your fingertips.
                                                Show Less

                                                Questions & Answers (0)

                                                Frequently Asked

                                                Based on 1335 number of votes by renters, Mason At Van Dorn is currently rated 3.2 out of 5 stars.
                                                Mason At Van Dorn is rated 1.4/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                Mason At Van Dorn is rated 1.4/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                Mason At Van Dorn is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                Mason At Van Dorn is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                Mason At Van Dorn is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                Mason At Van Dorn is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                No pet policy available
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                Studio, 1 Bath

                                                Check Availability

                                                Mason At Van Dorn

                                                March 2024

                                                Sun
                                                Mon
                                                Tue
                                                Wed
                                                Thu
                                                Fri
                                                Sat
                                                1
                                                2
                                                3
                                                4
                                                5
                                                6
                                                7
                                                8
                                                9
                                                10
                                                11
                                                12
                                                13
                                                14
                                                15
                                                16
                                                17
                                                18
                                                19
                                                20
                                                21
                                                22
                                                23
                                                24
                                                25
                                                26
                                                27
                                                28
                                                29
                                                30
                                                Beds

                                                0

                                                Baths

                                                0

                                                Is this your community?

                                                Claim your community to update listing information, capture leads, and respond to reviews!

                                                Mason At Van Dorn is a 496 - 1,182 sq. ft. apartment in Alexandria in zip code 22304. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include National Harbor, Arlington, Oxon Hill, Springfield, and Annandale.

                                                Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.