Hillwood at Mark Center

Hillwood at Mark Center is recommended by:
41.0%
Overall Rating
2.64 out 5
Parking:
3.16 of 5
Maintenance:
2.84 of 5
Construction: 2.72 of 5
Noise:
2.86 of 5
Grounds: 3.07 of 5
Safety: 2.77 of 5
Office Staff:
2.36 of 5

5797 Rayburn Avenue
Alexandria, VA 22311
703-578-7810
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Yo!

so far not good at all

From: cjmur
Date posted: 2/6/2002
Years at this apartment: 2002 - 2002

 
I have yet to move in to Hillwood, but so far im not impressed with the office staff. I was told that my current lease would need to be broken for them to finalize my application, so i broke my lease and then they rejected me' hello!'! after i got that resolved by going over their head (which i dont think they appreciated) Cheryl told me that they dont deposit the deposit checks until the move in date. The next day she calls me and says that, sorry, they deposit them as soon as we're approved. i asked to speak to the manager, and get this: Cheryl puts me on hold for a few seconds and then tells me that the "manager" doesn't need to talk to me!! is this just a bad dream, do these people have any idea what the term "customer service" means, or even logic for that matter.

Recommended: NO
Overall Rating
3 out of 5
Parking:
3 of 5
Maintenance:
3 of 5
Construction: 3 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
1 of 5
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