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I've lived at the Reserve for about a year now, and I can't really complain about anything. I read the reviews on this site prior to moving in and was a little concerned, but I found that, like most apartment reviews,… Full Review ▶
The maintenance service is completely unacceptable (much like any other customer service aspect of this place the other reviews on that issue are spot on). Just a warning, the maintenance policy only requires the maintenance person to show up at your… Full Review ▶
Do not rent here. The cheaper rent is because the apartment, staff and maintenance of the place is of low quality. a) The leasing staff is helpful if you get a chance to talk to them. Try calling during the work… Full Review ▶
This is the worst apartment complex I ever lived in. I have lived in many apartments over my 30 years but this one tops it all. A) there is no privacy at all. The ceiling and walls are so thin that… Full Review ▶
My husband and I have lived here for almost two years and overall have no real complaints. For the price, you really do get quite a bit of space and amenities that cost hundreds of dollars more at neighboring complexes. We've… Full Review ▶
I'd like to begin my review by saying that I've lived in many different places with people from all walks of live and it's always rather interesting when you see people complain so much about things. I think that sometimes you… Full Review ▶
I reviewed the buildings back in May, and I just wanted to post an update as I see the new manager making changes along the way. I moved in January 2013 so I guess it is 20 months I have been… Full Review ▶
This is my second time living in these apartments. I was relocated to another state about two years ago but I had such a great experience the first time I decided to move back. I am in a different building, different… Full Review ▶
Despite some of the poor reviews, I visited this community and thought the apartments at the Reserve at Potomac Yard were rather nice and extremely spacious. Given some of the complaints about noise though, it was imperative to me that I… Full Review ▶
I would not recommend living at The Reserve. I just moved here, I read the reviews on here first, but then took a tour, liked the space and thought the reviews were all just disgruntled renters. Now after being here over… Full Review ▶
Ok place, great location. Full Review ▶
Be forewarned, I do not recommend you rent here. Its 4 am on a weeknight and I'm awake b/ c my neighbors are brawling again. I agree with the one of the other reviews that the building feels like a place… Full Review ▶
I'm waiting for the film crew of "COPS" to be in my hall way one night, yea its like that. I moved in for the location and the rent. I want to move out immediately. Im willing to pay the two… Full Review ▶
My boyfriend and I moved in to the Reserve in January 2012. The first 11 months we absolutely loved it - our leasing agent remained our account manager, our maintenance requests were answered immediately, the property was well-maintained, and everything was… Full Review ▶
I have been a tenant at the Reserve since July and thus far, this a great community.You will enjoy a great location, complimentary shuttle service to Crystal City Metro on weekdays, immaculate trash areas, right next to Four Mile Run, and… Full Review ▶
Pros If you're looking for a good-sized floorplan with a location that can't be beat (being right across from Potomac Yard restaurants and shopping), then this is a great apartment. We never had a problem with noise, but we also lived… Full Review ▶
My husband and I have been here since July and our experience so far has been fantastic. The front office staff is friendly and attentive and the maintenance staff are kind and prompt. I've had several requests since we've moved here… Full Review ▶
My boyfriend and I have only been here a couple of months, but I'm not sure what the previous poster was referring to, when they called the place "a dump." I've lived in much worse places, so trust me, this is… Full Review ▶
I moved in a month ago so I have a brand new perspective but this place is a DUMP!!! The main building fire alarm goes off just about every week. The office management does not call you back, nor do they… Full Review ▶
I have been happy here since I moved in 2012. I think everyone has their own individual idea of what constitutes a good place to live based on individual expectations. And I believe a lot of these reviews have been left… Full Review ▶
I've lived here now for three months, in those three months I have yet to get a single full nights sleep. The noise from neighbors and the creaking of the building would be unbearable by themselves, but added together and the… Full Review ▶
NO WAY! OVER-PRICED GARBAGE & NO LONGER a good place if you DON'T want to listen to other people's noisy kids all day. NOT WORTH THE MONEY. Lived at this place almost 6 years and JUST moved out on 3/25 due… Full Review ▶
I moved in last year. I would've selected another building but the timing fell into place on this transition. I've never lived in a place as noisy as this, and I've lived in NYC, LA and Chicago. The noise from adjacent… Full Review ▶
My girlfriend and I have been here for only six months, but so far we really enjoy our apartment. Here is a quick rundown of our experience thus far - Details: 1 bedroom (Berkeley) on the 4th floor. Pros: *Office staff… Full Review ▶
I'm torn on whether I would recommend this place to someone else, but I've lived here for 3 years now and this is def my LAST YEAR. STAFF AND COST: The leasing office staff is constantly changing and most of them… Full Review ▶
I have been with equity residential apartments since 2004 and have transferred to the Reserve at Potomac Yard when I moved to DC for a job. The equity residential apartments i lived in in Florida was nice and the staff was… Full Review ▶
I've had worse experiences, but I wouldn't recommend this place to my worst enemy. Here are the reasons why: 1. If you don't have a car. Sure there's a free shuttle service, but the hours were switched and now the shuttle… Full Review ▶
I am going to be as honest and reasonable as possible, because if I can prevent one person from moving here, I have done my due diligence. From the outside looking in, most people think this is one of the nicer… Full Review ▶
One of the worst places I have ever lived. The noise is horible, the neighbors are loud and rude. The dogs are EVERYWHERE, and the bark on all four sides of me constantly. I have been here a few years and… Full Review ▶
I have no important complaints about the complex itself, but I had a horrible time with the move in and move out process. I had no assistance from the management company on either end. They did not walk through the apartment… Full Review ▶
The list of issues that have developed (and not been addressed, despite repeated attempts to engage management) is quite long, so I'll stick to the top...few: 1. Excessive, frequent, long-duration, chronic noise: mostly dogs barking, which sometimes causes other dogs to… Full Review ▶
Horrible place. The staff act like they are better than the tenants and don't have time to help with whatever your concerns are. Within a couple of days I noticed a strong urine smell and later discovered that almost the entire… Full Review ▶
I don't know why people assume this is a luxury apartment complex, but the apartments do at least have some crown molding in the living rooms and taller ceilings than most places. Noise is always going to be an issue in… Full Review ▶
Here is my review of Reserve at Potomac yard. I've lived in 8 different apartment complexes due to my job, so I consider myself somewhat of an expert. This complex appears to be a luxury complex from the street, yet the… Full Review ▶
I feel very bad for the people who reviewed below. It is DEFINITELY true that the floors are not insulated, because you can hear loud noises. But thankfully, my neihbors upstairs don't have kids or pets I think and I hardly… Full Review ▶
My husband and I were happy our first year at Potomac Yard, but things went downhill with frequent management changes. We stayed because our time in DC was limited and moving is a hassle; although, if we had it to do… Full Review ▶
I have lived there for almost a year now. Every comment about noise is absolutely correct. Some people can sleep through anything. If you are not one of those people, you need to SERIOUSLY reconsider. The neighbors above me wake up… Full Review ▶
My partner and I have lived for a year and while I can understand your frustration, my experience here has been totally different. I enjoy living here. I have 2 large dogs. I have never: had my parking spot taken, seen… Full Review ▶
The construction is shoddy. The "neighbors " are loud, At least twice a month there are public domestic "disputes" IN THE PUBLIC COORIDORS! I get tired of being awakened at 2-4 am by loud music or some guy locking his gf… Full Review ▶
Luxury? Only if you like having your apartment flooded twice and being without hot water and heat 4 times in the last 6 months. Most recently week of 10/22/11 through today (10/28/11) Maintenance in my apartment every night this week. Still… Full Review ▶
Ok, I am going to try and address as much as I can remember from living there as well as some of the common complaints I have read on this board. First of all, I just moved out after living there… Full Review ▶
My husband and I have been living here for 2 years and LOVE it. The people our friendly, the location is great and the staff responds quickly to any maintenance issue. I am a 20 something girl and have never felt… Full Review ▶
Circumstances caused me to live here for two years and it was the worst apartment community I have ever lived in. The halls and stairwells are cleaned about once a year. Residents leave their garbage in the stairwell and the bulding… Full Review ▶
I have been living here for a year....The place is completely messed up..i see cop cars all the time, break ins, Car thefts and trespassers. Other day myself and my wife was walking back from Groceries across the street and was… Full Review ▶
I moved into the complex March 18 and I love it here. I have had 2 small issues that were fixed within 24 hours. I have a great apartment with a beautiful view of their reserve area so I was able… Full Review ▶
I have only lived at The Reserve at Potomac Yard for one month, but my most precious memory of finding this apartment comes with being totally satisfied with my consultant and the staff members. Such a warm greeting and the hospitality… Full Review ▶
We have lived at the Reserve for 4 months and really like it. The maintenance people are very good. If you say come by at 4:45 in the afternoon, they are here at 4:45. The office people are very friendly and… Full Review ▶
My fiance and I have been living here 7 months and already I am thinking of a new place to live. The only thing I love about the Reserve Potomac Yard is the location, my apartment itself and our leasing agent.… Full Review ▶
We have been living here for two years and so far it has been a good experience. When I moved in I had an incredible leasing agent in Tamara (she is now gone). Unfortunately the subsequent leasing agents and property managers… Full Review ▶
Hello--I am writing this review because I lived at the Reserve at Potomac Yard in Alexandria, Va., for more than 7 years. I moved in to my 2-bedroom apt in the fall of 2003 and just moved out at the end… Full Review ▶
Kitchen is VERY cheaply constructed. Cheap washer/dryer, cheap stovetop/oven, cheap fridge, and there is NOT a microwave! VERY cheap linoleum flooring and cheap countertops. Gas fireplace is a real pain to start each time--not even worth the bother. Poor insulation does… Full Review ▶
I had a good experience living at potomac yards. There is a couple of gripes that I had and most of the issues were resolved. Besides the couple of issues listed below, I have had a good experience living here: -… Full Review ▶
Nothing about this place is worth it. The staff is horrible, unprofessional, and rude. I had a friend who worked for Equity Residential and she said that they have members on staff who part of their job is to refute the… Full Review ▶
I'm writing this review nearly a year after moving out because now I have more perspective having lived someplace else after a year at the Reserve. This wasn't our (my fiance and I) first apartment but it was our first "luxury"… Full Review ▶
It seems like everyone is having the same problem...hopefully my review won't get deleted, or overwritten by someone in management (I know for a fact their employees write reviews, even though they're not supposed to). Evidently there has been a change… Full Review ▶
BY FAR the worst complex and the WORST staff I have ever dealt with. The apartments are not maintained in the slightest. We lived under a constant construstion zone with a giant dumpster in the main lawn area. Maitenance is horrible,… Full Review ▶
My wife and I have been living in building 100 Luna park since June of 2009. When we first moved in we had no problems. The lady running the property was great. Her name was Tamara. She always greeted us with… Full Review ▶
I relocated here one year ago for an assignment and I have nothing but excellent things to say about the Reserve at Potomac Yard. I've never lived in a nicer place with kinder, more professional staff. My apartment was pristeen upon… Full Review ▶
I am entering my 3rd year living at this property and I absolutely love it. As a single woman, there are certain things that are extremely important to me such as safety and convenience, and The Reserve offers that and more.… Full Review ▶
It seems like things here are rapidly going downhill. First there was the creepy police standoff (read review below), now there's the constant construction noise, and this Friday when I went to the gym, the two LCD TV's had been stolen… Full Review ▶
08/30/2010: While leaving for work, I counted no less than 40 Alexandria Police vehicles surrounding my building, the "100 Luna Park" building, with officers also on foot in hallways, garages, etc. ARMORED SWAT TEAM vehicles as well as the Alexandria Police… Full Review ▶
I'm an easy-going renter. But I do ask for at least basic customer service. I even had low expectations for the Reserve's management staff, given that I had already had a not-so-great experience with Equity Residential's management at another property. After… Full Review ▶
We lived here about 9 months. We had a 4th floor apartment. The good things were the ability to walk to the potomac yard shopping center and to the Del Ray area. The location is great. The office staff was always… Full Review ▶
i lived nearby, moved to MD and wanted to move back to VA. i was excited that the reserve at potomac yard had availability. the staff seemed really cool and willing to assist. that was very short lived. the person above… Full Review ▶
I was recently placed in an apartment at Potomac Yard by my company and after reading these reviews, was very hesitant about living here. So I did some homework...and figured I'd share the results. The first place I contacted was the… Full Review ▶
In pure simple terms, this apartment is a pure unadulterated stinky cesspool full of both BULL MANURE and DOG MANURE. If you value your health and safety, AVOID THIS PLACE AT ALL COSTS. First of all, the DOG MANURE is from… Full Review ▶
This place recently had a major change out of staff. The new folks are generally nice, but inflexible. Sometimes, they are outright hostile -- frequently sending threatening letters for even the smallest issues. For example, they're online bill pay system didn't… Full Review ▶
I ve lived at the reserve for about 2 years. I love the location. It s close to work, shopping, restaurants, and more. The Gym is small but nice and convenient. The pool is fantastic. And the staff is very friendly.… Full Review ▶
I've lived at the Reserve for 4 years. The staff is very helpful and maintenance is very responsive. The location is ideal with a shopping center, several grocery stores and a new health club across the street. Rent is a bit… Full Review ▶
Dogs bark constantly throughout building at all times of day. Real problem with very poor sound insulation. (I can hear the bed above me rhthmically creaking now.) Animals are also allowed to run free in common areas with attendant mess not… Full Review ▶
I have been here for four months and have loved it so far! My job is in DC so the shuttle to Crystal City works perfectly for me. The shopping center across the street is unbeatable - I do not drive,… Full Review ▶
I'm particular with where I choose to live and would not write a positive review like this, even if I had the smallest of doubts about the property. The Management office is always helpful, extremely courteous and professional (smiles always accompany… Full Review ▶
The property management office employees should really spend less time writing fake positive reviews and spend more time dealing with the problems occurring at this property. You know like, fixing the building that is falling down. The recent positive reviews are… Full Review ▶
I have lived at Potomac Yard for two years and have found it to be a great place to live. The location can't be beat (right across from Target, 2 miles from Old Town and close to the highway) and with… Full Review ▶
We've lived at Potomac Yard for the past 3 and a half years and love it. The staff is very friendly and help us out whenever we have any questions. It's in a great location with all the shops across the… Full Review ▶
I have lived at this apartment community for about a year and I am very happy. The staff is wonderful. Elena and Tamara have really gone above and beyond. Tamara helped me out when there was a small finical problem with… Full Review ▶
I have lived at the Reserve for approximately a year and a half. The current staff members are helpful, polite, and always seem willing to assist. The metro shuttle is a great benefit and is heavily utilized by residents. I also… Full Review ▶
Apartment is convienently located with metro stops, so many shops, and things right across the street. You can park you car and not drive it for days. There is also a shuttle service that runs to Crystal City and it is… Full Review ▶
I have been living in these apartments since October of this year and I have nothing but good things to say about everyone here. The management is great and Elena has been particularly helpful. She has gone out of her way… Full Review ▶
My husband and I moved in here right after we got married and lived here for 1 year (May 2008-May 2009). It was above our budget, but the 2 beds, 2 baths were very attractive and the apartment was spacious and… Full Review ▶
I have been here for a half year and I have loved this place. It is quiet, the neighborhood is safe and have not had any problems what so ever. The place is great. My apartment is extremely roomy with 2… Full Review ▶
I moved into Reserve at potomac yards in 2008 When I moved to the D.C area. I only intended on staying one year to get a feel for the area and move on to an apartment of my choice. After a… Full Review ▶
I moved into the Reserve in Nov 08. Location, price and styling (i.e. not a high-rise style apt) were the overall selling points. I initially did a "walk-in" on the front office, just to inquire about the price and amenities. First… Full Review ▶
I have been at The Reserve At Potomac Yard for 6 months now. I happened to be in the front office and was asked if I would consider posting a review. I looked up this site and spent some time reading… Full Review ▶
My wife and i moved into the apartments without even looking at them more than on the websites when we moved down from Boston. We actually moved into one of the one bedrooms that had the great big bay window in… Full Review ▶
Ive been here for 18 months and I am super happy here. The maintenance service is extremely fast and efficient. The staff is very professional and friendly, they will hold incoming packages as well as outgoing to make sure your shipping… Full Review ▶
Any negative review you see here is real. I could list a heck of a lot more but it's exhausting. Read the police reports online. Riddled with car thefts, assaults, a daytime rape, petty thefts and break-ins. Research before you come… Full Review ▶
My fiance and I moved in on April 1, 2009 and we've loved everything so far. The people in the office are always bright and friendly and remember our names whenever we come in. There are lots of pets and the… Full Review ▶
My first apartment in the DC area was "The Yard" as we called it then. It was a very enjoyable experience. The closets are huge and the large washer/dryer was very nice to have. I really enjoyed the location because it… Full Review ▶
I lived at the Reserve at Potomac Yard for 2 years and would still be there if I hadn't purchased a condo! After visiting a friend who lived in an amazingly large two-bedroom that she and her roommate loved, my boyfriend… Full Review ▶
I have a friend moving to the DC area and upon her apartment search she came across this site. I had referred her to this community but she asked me about all the negative comments. That compelled me to write my… Full Review ▶
If you're looking around for places in the Northern Alexandria area, you'd be crazy not to look here. It's well-situated, but incredibly peaceful considering how close it is to a major shopping center and Washington itself. Every morning I am over… Full Review ▶
Look. Like I said in a recent comment, it is a shame people with a grudge against the office can get on here and right a ------ review about a decent place. So here is my take: 1) The office staff… Full Review ▶
Don't bother moving in to this community. While the maintenance staff is very friendly and knowledgeable they are about where the good service ends at this property. Even if you do put in a maintenance request, there is no guarantee it… Full Review ▶
Managers not too bright. As a tenant, I am often spoken down to. When reporting a major problem with lack of general tenant safety and security, assistant manager suggested that I move. As far as landscaping and cleaniness of grounds, the… Full Review ▶
I've lived here 4 yrs. It has gone down since but staff walks around like it's the Ritz. Maintenance folks helpful & nice. Staff turnover high. Staff can be arrogant at times. Pool is nice - not many swim, just lay… Full Review ▶
Most of positive reviews have been posted by the office staff to try to get the rating higher... Full Review ▶
I recently moved into a 1 bedroom apartment located on the second floor at The Reserve. I had read the previous reviews here and was apprehensive about moving into the building with so many negative complaints. However, since I have moved… Full Review ▶
It was windy the other night while I was out walking my dog. My hair got messed up and I spoke to the office about this and they refused to pro-rate my rent for my trouble. I explained that I really… Full Review ▶
In todays economy it is ESPECIALLY important to spend ones money wisely. And of course we all must have a place to live. BUT THE RESERVES AT POTOMAC YARD IS NOT IT. There several reasons why: (1)The management or leasing office… Full Review ▶
Don't expect the rental office to treat you like a person. Sign the lease and you get treated like a moron and spoken down to. The maintaince people are VERY nice and helpful. It's creepy at night and the garage has… Full Review ▶
Okay, it's a nice place. Good apartment. Good location. Right across from Potomac Yards shopping center. BUT... Downside is, it's right next to a a street with rundown apartments, the gates are forever broken, and My catalytic converter got ripped out… Full Review ▶
It seems like every review I go to, they all have something goo and something bad to say on this website. I'm not looking for the Ritz, I don't have $3000/month I want to spend for an apartment. But, that being… Full Review ▶
I have been living here for about two months now and carefully read all of the reviews (mostly negative) of the Reserve before choosing to rent here. The reason why we ultimately chose this property is because we thought it was… Full Review ▶
We have lived here for a year, and at first things were great. Now as we are about to leave, we are noticing things. No maintenance problems until last week--the dishwasher doesn't release the detergent. The gates don't work often. There… Full Review ▶
If you live here, expect not to get your packages.. the post office does not leave notices in or on your mail box that you have a package at the office. the office does not notify you of a package, and… Full Review ▶
We live in a 2 bedroom apartment on the 4th floor, and could not be happier with this apartment complex. The location, the neighbors, the office staff, the care of the grounds...everything about it has made us very happy tenants. The… Full Review ▶
This place is raising the prices yet again--this time on garbage fees. Starting next month, the garbage bill alone will rise by $9.00 per month. That may not seem like much, but consider how many hundreds of apartments are here and… Full Review ▶
A couple weeks ago about 7 cars were broken into early in the morning. According to one the cops while they running the plates of the cars through their system one of the owners of the cars came up on the… Full Review ▶
I lived there when I moved out never got my security deposit back. The place is not worth the money. They changed managers like every week Full Review ▶
We have lived here for over 2 years now. The square footage, metro shuttle, nearby shopping, and covered parking are all great amenities. The location is actually pretty good for not being on top of a metro stop. These are the… Full Review ▶
I began to receive packages at my door lately and was wondering why, as I never received any notice from the leasing office of a policy change in package delivery. I asked staff why are my packages being delivered to my… Full Review ▶
I moved in about a year and a half ago and I have truly enjoyed living here. The amenities are wonderful and the staff goes above and beyond my expectations. I am always greated when I come into the office and… Full Review ▶
I think this complex is fairly new. Unfortunately I do not believe time was taken to ensure that proper noise insulation was put into place. In fact, in my particular unit it is ridiculous. I live on the third floor in… Full Review ▶
I decided not to renew my lease here and pay the moving expenses to get out of this place. They tried to renew my least at $1355 even though my model (smallest one bedroom on the 1st floor, no special amenities… Full Review ▶
We just renewed our lease primarily to avoid the upfront added costs and hassles to move. You know that feeling of buyers remorse? Well..we have it now. There's a recent rise in new tenants not cleaning up after their dogs crap.… Full Review ▶
the complex overall is nice...however, i have a few gripes. i wouldn't say the leasing office is the most helpful or skilled (i've had packages missing that they claim weren't delievered but somehow managed to be given to me when picking… Full Review ▶
I have been here for over one year and smokers moved in next door. Equity Residential policy on smoking is lame. They don't see it as a health hazard if cigarette smoke invades your apartment through the ventilation system, holes around… Full Review ▶
I have been living at the reserve for about 2 years now and even though the area around it is kind of rough I felt fairly safe living on the 4th floor, until recently. My husband took our dog for a… Full Review ▶
I recently just moved out. This is my 2nd time there. I was there for two yrs the first time and 1 yr this time.I was on the 4th floor both times and never heard any noise. This second time I… Full Review ▶
The apartment and location....great. The staff on the other hand are the most clueless people I have ever met. They cycle thru people about every three months and no one knows what the hell is going on. The "security" gates are… Full Review ▶
this is my third apartment, and definitely the best experience i've had. it is on the pricy side, but you get what you pay for. if you check out other places nearby, you will understand that.
maintenance is always extremely fast for… Full Review ▶
I currently live at the Reserve at Potomac Yards. It has been a pain since I moved in, from day one after signing my lease I have had to get my water & sewer reimbursed up to a year due to… Full Review ▶
Renter beware. I and several people I know have had to move out after the first year because your rent can increase by as much as 20 percent! Don't get swindled. Look elsewhere. Full Review ▶
The location brought me to the reserve and thats about the only thing the place has to offer. The management staff is below average at best and loves to be arrogant. They are always quick with a fake smile and an… Full Review ▶
this place is okay, but rents are way too high. Gated parking, but there's nothing to stop someone from leaving with your car if they manage to get it started. I've heard of alot of folks getting their cars broken into.… Full Review ▶
I needed to call the rental office and didn't have the number so while looking it up I came across this site and was quite preplexed to see the reviews.
The main thing I wanted to address was the negative comments about… Full Review ▶
you been don't leave your apartment dirty !
final notice beware !!!!!!!!
because if you do they will send you a letter saying that we will charge you a fee for $150.00 if yi=our apartment are not clean now.
that why they… Full Review ▶
Nice spacious apartment, but relatively noisy. The garages are not kept clean. Dust bunnies everywhre along with dead birds. The balconies are a nesting place for the birds. The painting of the balconies was shoddy because a 9 year old could… Full Review ▶
With Condo pricing starting at 500K, I think Potomac Yard apartments are great for where they are located. Also, the maintenance team here gets the job done - and most times are right in getting it done the first time. The… Full Review ▶
I had lived in the complex for nearly two years. I had many issues with the apartments, of which resolution came slowly and seldom correctly.
I started out on a first floor apartment. The problems I had there are: Hearing every noise… Full Review ▶
I looked at this site often while I was deciding a few months ago, so I figured it was time to give back.
The apartments themselves are nice. Clean, new...nice.
Some here have said that the noise is a little out of… Full Review ▶
No complaints at all. Apartments are above average. New paint. Outside well maintained. Life guard at pool. Staff has been cordial but I haven't had any problems. I live on top floor so less noise. Parking is assigned and no problem… Full Review ▶
Over all its a good place to live. It has shortfalls like all apt living but for the most part its an excellent place to live. The location and bus service is outstanding. The rental rates are a little over the… Full Review ▶
When I first moved in the Reserve was a great place; however, after the buyout about a year or so ago, things have went down hill. Each staff member will tell you something different and often conflict with each other. They… Full Review ▶
Wow! I didn't realize there were such dumb dumbs living at this place. The previous reviewer needs to learn how to write complete sentences. Actually, he needs to go back to 1st grade. Don't post something if you can't even make… Full Review ▶
everybody know when come to paying your rent you got until 5 to pay right ? why come several resident are saying that when they go in there to pay the rent with check and that F/A men that sit that… Full Review ▶
I have lived here since January - I was very happy when I first moved in. But, recently it is going down hill. My major complaints are 1) I expect a gated community to ALWAYS have the gates shut. For the… Full Review ▶
This place is Ok. I have been living here for 2 years.
-No roaches No ants. I live in building 2 and lived in two different apartments here. and have never seen one roach. (and i am not the neatest person)… Full Review ▶
The management is horrible. My girlfriend had paid for the month of June and was planning on moving in on June 28th. Well, we went down early on the 9th and there was no carpet in the apartment, the smoke detectors… Full Review ▶
My first impression was that the apt. complex was quite nice...until I tried to have a hot shower!!
I was told repeatedly that my lacl of hot water was "just how it was" It took over a month and many complaints before… Full Review ▶
I???ve lived here for almost a year, and I have to say that it the best apartment overall that I???ve lived at.
Leasing staff were super helpful and answered all of our many questions.
My apartment is at the back… Full Review ▶
The management and leasing office staff are the most horrible people I have ever experienced. No one has the same answers, they promise things and do not follow through. A significant crime spree happened on the property affecting over 50 residents,… Full Review ▶
I have lived at the Reserve at Potomac Yard for about 2 years now. The management staff in place when I first moved in was very professional and very helpful. There has been quite a few new faces in the management… Full Review ▶
Management and leasing office staff don't quite grasp the definition of "professionalism". They are never on the same page. If someone tells you something, get it in writing because rules, regulations, prices, availability, etc. varies from one employee to the next--completely… Full Review ▶
This is by far the worst apartment community that I have ever lived in. The management office is full of incompetent, idiotic, and rude leasing consultants. When I first moved in I paid my security deposit and prorated first months rent/parking… Full Review ▶
If you don't mind crooked management and scams to over charge you.....then move in. Our doors are breaking off the hinges from sliding them. Our fire place doesn't work. The gates are NEVER closed. Parking spaces are not wide enough for… Full Review ▶
l came inside the leasing office to pick up a package the leasing agent act like he didn't want to wait on me, and that bad business for somebody that work in the office a sit behide an desk of potomac… Full Review ▶
I moved here about a month ago after my previous apartment got turned into a condo. That was a pretty heart-breaking thing, so I'm really pleased with the great home that this place has made for me so far.
The best things… Full Review ▶
Besides the gates being open when they shouldn't and occasionally a problem with lazy residents leaving trash outside the chutes (which has been addressed by mgmt), this is a really nice place to live. Remarkably quiet considering its location (near Reagan… Full Review ▶
I had a corner unit right in the front second floor. Nice layout, cozy...nice size kitchen 2 bedroom. The only problem i had was always getting kick out threats from management about my stereo. Mgr kept telling me don't worry about… Full Review ▶
This complex is too big for what is provided. There is only four trash collection areas on the entire property. I live at the back of the complex and have to walk pretty far to take out the trash and access… Full Review ▶
I lived at the Potomac Yard utilizing there corporate office staff which was very helpful. The on-site Management office is another story. The help provided in obtaining an apartment is terrible. The staff took three months to reimburse me for an… Full Review ▶
i have friends that live in this apartment complex and I always ask why the gates are not working as well as why the trash bins are ALWAYS full? They always respond by saying that the gates are ALWAYS broken and… Full Review ▶
Have you checked with your leasing office to see if you can paint and when/if you move out you just have to paint it all back white. That's how it is in my apartment community. Just offering a suggestion :). Full Review ▶
the apartmrnt location are great be they need to see if there are anyway that this company can offer the resident ownership to buy them,
because of us are willing to change the color in livingroom also the kitchen area to.there… Full Review ▶
Forget the dog friendly environment. Forget the ample parking. Just focus on this one fact - the management office is not to be trusted. They don't keep their stories straight and they don't tell the truth. They never follow up on… Full Review ▶
For the 3 years I have lived at the Potomac, everything was always decent to me. A real positive about this place is the parking. The entire roof parking can be used as guest parking. They don't charge or tow from… Full Review ▶
Been here 3 years, through the management change and everything is good. Overall probably the best aptartment I have lived in! Your going to have a loud neighbor every now and again, but overall a very good place to live. Full Review ▶
C'mon guys, you could at least try to pretend to be a real life renter. Face it, this place charges way way too much for way way too little. And yes, I lived here for two full years under the old… Full Review ▶
Perhaps someone looking to rent here would like a viewpoint from a different perspective than a current or ex-tenant with a probable bone to pick.
I am with a commercial company that provides furnished apartments to people in the DC area on… Full Review ▶
I have lived at the Reserve for almost 2 years. This place is not worth the money. I pay like $1600 for a two bed/2 bath. First off don't let other people posting here convince you that the ghetto next door… Full Review ▶
If you want to have problems - move in here. I did not have any problems with the management when I signed the lease two years ago, but the management and Equity Residential (the management company) is horrible to deal with.… Full Review ▶
I agree with the other reviews that the place is cheaply built. It is next to a very rough area and the gates never work. Mainetnance does not keep the place up. Trash is piled up on the entrance areas. Parking… Full Review ▶
Overall, this is an excellent place to live. Management is great. They are extremely friendly and will work with you. I think the amount of money you pay is reasonable considering the surrounding areas. Highly recommend this complex. Thumbs Up!!!! Full Review ▶
My wife and I have lived here for almost a year and a half now and so far so good. We had a few problems when we first moved in with the lady below us. She's a little off her rocker.… Full Review ▶
THIS PLACE IS ONE IN MILLION HERE BECAUSE IF YOU LIKE NICE SURROUND AND GREAT PLACE TO COME HOME TO, EVERYDAY THIS THIS THE PLACE TO BE AT, THE MANAGERMENT HERE ARE GREATM NAD LEASING STAFF ARE GREAT, THE MAINTEANCE DEPARTMENT… Full Review ▶
What I like ....
- I fly a lot and being next to DCA airport is like a miracle.Location wise this property is great as my wife works in Crystal City.
- Easy access to garage. Covered parking free for first car.
- Good… Full Review ▶
This building does not have any security system whatsoever and backs up to a questionable neighborhood. The area is transitioning... in the wrong direction and that goes for the types of people moving in to the complex, as well. Multiple car/motorcycle… Full Review ▶
I came across this site while searching for other possible apartments as my lease is ending in a couple of months. After reading many of the reviews for Reserve as well as many other complexes, I've decided to renew for another… Full Review ▶
OK, so I moved here two years ago, and yes, I got suckered in by the new look and the discount move-in rate, which jumped by over $200 the second year!
The place must have been built by monkeys, cause everything… Full Review ▶
Our organization has a long-standing and successful relationship with this property (we have many clients there). This review is being written to help set the record straight (some of the previous reviews are not exactly factual). This is a nice complex… Full Review ▶
I have lived here for 4 months. I like it. Yeah the gates arent always shut. I saw one roach in my apartment, but I think it came from the box of my new TV. I have seen no more. The… Full Review ▶
I have lived at the Reserve at Potomac Yard for almost 2 years; I will be moving out at the end of April to a newly-purchased condo. The Reserve has its share of pluses and minuses. Pluses are proximity to a… Full Review ▶
I lived here for two years and moved out in January. This place costs a lot of money (1200 per month for a tiny one bedroom) and for that you get a place close to DC. That´s all you get. The… Full Review ▶
Trust me ... its all true! The gates never work, there are NO cameras, and yes we´ve had many robberies that I found out about on the News. The police car parked outside is owned by a tenant who parks his… Full Review ▶
I moved into the Reserve about 2 months ago and have to say that I am pretty pleased with the apartments. Yes, the rent is a little on the high side, but the complex is fairly new and they are in… Full Review ▶
These people writing about the "ghetto" are scared closet-racist White people who have never perhaps seen a poor person of color ever in life besides on TV and never want to have to see one, let alone (*gasp*) live next door… Full Review ▶
I currently live there. I have ANTS in the Spring/Summer that they cannot get rid of (with exterminator ruining my carpet once) Besides the ants, the gates...I pay over $1500 to live there and a part of it is the gate… Full Review ▶
I have read many negative and positive reviews on this site for The Reserve at Potomac Yard. For starters, most of the complainers can?t even spell. As for the slum neighborhood on the parking garage side, I have seen no problem.… Full Review ▶
I have lived at the Reserve for six months and can´t wait to move out in six more. 1. The management is great till you sign the lease then it´s like pulling teeth to get anyone to help you. 2.We asked… Full Review ▶
I have been living in this property almost 1yr and half now. I agree with people´s complaints about the gate not properly functioning, dirty pond, rude staffs and expensive. But I still like my apartment because of the layout, convenience, relatively… Full Review ▶
I rented from the Reserve at Potomac Yards for two years. My comments to follow will be accurate.
After receiving so call deal to move in, my rent increased close to $200 dollars the next year.
Although there are… Full Review ▶
I move here for only a few weeks but I have not seen any obvious reasons that was raised from the written comments. Although, I noticed kids from the neighborhood cut through the building coming from the shops and back to… Full Review ▶
I have been here for a year now and can´t say that I have had any problems yet. I feel at home. I have a beautiful view of the pool. Nice neighbors, quite, peaceful, 24 hr access to gym and above… Full Review ▶
I´ve live here for almost a year and only can complain about two things the security gate and the cost. With the gate I would think it would be more cost effect to pay a security guard instead of paying for… Full Review ▶
Some of the comments on this site do not make sence. How would someone know the exact number of motorcycles stolen? How do they know if there is a crack house next door (are you a regular?). Having gates doesn´t mean… Full Review ▶
Don´t know if the last review went thru, so here it goes again.
First of all, I´m not management, so I don´t get anything out of this. We´ve lived here a year, and altho I´ve heard problems from other people,… Full Review ▶
The street adjoining the Reserve property with an access road is one of Alexandria´s biggest drug areas. Because of this, any belongings left outside are likely to be stolen. In the past week 5 motorcycles have been stolen. Several other motorcycles… Full Review ▶
The good comment below is obviously from the staff. I guess that´s what they´re always doing when they AREN´T helping anyone.
If you have an emergency on a snow day or a holiday, expect zero help in return. Expect to… Full Review ▶
We have lived here nearly six months. Only two things really both us. First, the apartments are nice, but the structures are a bit suspect. When the outside doors close, it seems as though a bomb has exploded. Second, we can… Full Review ▶
I have RARELY had a pleasant experience with the rental office. It´s gotten better lately, but for the first year and a half of my residency, it was a nightmare. My first year I lived in a one bedroom, but then… Full Review ▶
I posted earlier under the name jazznoisehere (no it wasn´t a staffer-it was a real live tenant). I did that when i first moved in and wanted to refute the negative balance this apartment was getting.
In the month and… Full Review ▶
The residents !! I have met the nicest group of people here. Everyone is so friendly and that is what I shall miss about this place. The best feature are the private courtyards, I really like those. As for the staff,… Full Review ▶
While the rent is somewhat high, and the security gates never work, I haven´t encountered any of the other problems people have listed here.
The interior of the apartments is nice and I´ve had no problems with the appliances. The… Full Review ▶
It´s really amusing that the posts I have put on here about my apartment being robbed and the management basically covering it up, which led to several more robberies, have now mysteriously disappeared from this site.
I´m just seriously laughing… Full Review ▶
For the amount of money you spend to live there. You would expect better service at least friendlier. You would think they could afford competent employees. When ever you call no one has an answer, they refer you to someone who… Full Review ▶
Last year I relocated with my job to the DC area. I?ve honestly been impressed with the staff in the office. Due to my job, I regularly receive packages and everytime I go into the office, they?re always pleasant and ask… Full Review ▶
I will tell you that I have never lived anywhere where I have been more unhappy and mislead from the management. The office staff is clueless about anything you ask them, and they are completely impatient, and act like they could… Full Review ▶
The office personnel has went through a complete change. Now when I go into the office, I am greeted right away with a can-do-will-do attitude. Yes, I agree there are still some concerns with the gates and guest parking but I… Full Review ▶
I was going through old material management gave me when I moved in. It promised that they would be "exceeding your expectations." This is a joke. We sign a lease agreeing to pay rent each month and this place agrees to… Full Review ▶
I live in the Reserve and have many positive comments - I love the location, the shuttle to the metro is great, very dog friendly. I do also have many complaints - the guest parking policy is a mess, why can´t… Full Review ▶
I personally have had a mostly positive experience in my one year here. While I agree with most of the other complaints, I was willing to tolerate them for the location. My lease is up soon for renewal, and management has… Full Review ▶
I love having the option to take the Shuttle to the Metro. It?s great not having to deal with all the traffic. Full Review ▶
I just leased a 2 bedroom for a great deal. My apartment is very large with enormous walkin closets. If you are considering this community, you should judge it and the office personnel for yourself.
Full Review ▶
Don´t be fooled.
The management staff places all of the "positive" postings.
Full Review ▶
I just renewed for a 2nd year at The Reserve at Potomac Yard. The office staff has always been courteous and professional to me and my roommate. We love it here and would highly recommend it.
Full Review ▶
Okay....you can say all you want about people being negative and how we should stop complaining, but why should we until things start to change. I mean...we PAY HIGH RENT TO LIVE HERE! We should complain about all the things (and… Full Review ▶
this place isn´t as bad as some of the others make it out to be, but I will say that you can find better.
The apartments are decent, but small. Closet space is ample, but bathrooms are small.
Parking… Full Review ▶
Claims to be a gated community... something we looked forward to since the DC area isn´t exactly "Crime Free".
The gates rarely work, which is odd since other properties seem to make them work so well.
Maintenance is good,… Full Review ▶
Staff are moody... sometimes really nice, other times really rude.
Gates never work and thugs walk through to their slum houses on that border the back side.
Full Review ▶
I am stuck in a lease, so I can´t leave for a year, but when it is up I am out of here. The front office is filled with people that either mislead you or are very rude. The apts are… Full Review ▶
I do not know nor am I not negative nancy. I live and work at the Reserve and have been very happy! I have been here for over a year and suggest that you come in for a personal tour or… Full Review ▶
Let´s face it: Apartment living, as a general concept, often times leaves little to be desired. You´ll invariably move in proximity to the inconsiderate and oblivous. Moreover, property management, as a profession, seldom attracts the brightest available.
The Reserve is… Full Review ▶
If you want to actually have peace and quiet for your high priced rent, forget this place. I feel like I am living in a college dorm. I can hear the people above, below and beside me. It doesn?t help when… Full Review ▶
I would just like to comment that people are very "in the dark" of their knowledge of what apartment life and living is supposed to be like. Just because you are working for a senator, the white house, the fbi, or… Full Review ▶
I have lived here for around 5 months, so I feel that I have a pretty good handle on the pros and cons of the Reserve at Potomac Yards. Let me begin by saying that while I can sympathize with many… Full Review ▶
I´ve lived in the Reserve for almost a year (coming up in May) and am overall happy. The apartments seem fairly well constructed, appliances are good, and the maintenance of the property is pretty good. The proximity of the complex to… Full Review ▶
This place is bad. Very bad. The walls are thin enough to where I try to answer my neighbors phone every time it rings. The pictures on my wall shake when my upstairs neighbors walk. When the dogs bark, it echoes… Full Review ▶
I love the previous raters comments about the "Time Sucking incompetence" of the Shoppers food Warehouse across the street. This couldn´t be more accurate! That store is convenient but you won´t want to shop there, in fact, that whole shopping center/movies… Full Review ▶
I´ve been at the Reserve for a year, long enough to give it moderate approval.
Nice things include the aesthetics of the garden style apartment complex, court yards are a more pleasant view than the side of a building our… Full Review ▶
While it looks good on the outside, it must have been hastily thrown together as things just don´t join together where they should, inexpensive appliances used, and really crummy workmanship. the management team, however is very professional and pleasant. Full Review ▶
From the street the place looks nice. I had such a difficult time locating housing when I first moved to DC that when I decided to move to Virginia, I took the first place that was available, it happened to be… Full Review ▶
Some other people have commented that the new construction, with new carpeting, etc. is nice. That would be true if any of the construction were at all competent. Most people would spend more time putting a tent together than these people… Full Review ▶
I just moved in with my girlfriend over the weekend. We had problems the first night we moved in.
1) Our assigned parking space was taken up by a non-resident.
Solution: Parked in a nearby unassigned space (we´re in… Full Review ▶
noisy, poor service, leasing agents would sell their left arm to get you to sign a lease, after you sign they act as if you never met before. Full Review ▶
Cabinets and shelves that are not straight.
Cheap wire shelving in the closets.
Caulking in the bathroorms that grow mold right after you scrub them clean.
Hallway doors that don´t stay closed.
The glorious wind tunnel effect of the outdoor/indoor hallways.… Full Review ▶
Laundry in Apartment.
Never heard neighbors
Convenient covered parking.
Courteous Leasing Office Personell. (Jill and Vicki are cool!)
Rent is being raised by over $100.
Low Water pressure.
As of 6/23/2002, security gates aren´t… Full Review ▶
... which is pretty much all I need to say. As several folks have written in earlier reviews, the security gates to the complex that leasing agents are so quick to brag about and so quick to assure will be working… Full Review ▶
I´ve lived here for almost a year and I am not renewing my lease. I agree with most of the negative comments, although I haven?t had much trouble with noise from neighbors, the new appliances are great, roman tub is nice,… Full Review ▶
I moved here about 8 months ago and love it. The office staff is wonderful. It was very stressful moving to a city and state that i had never been to(relocated with my job) but they made it so easy for… Full Review ▶
I wouldn´t recommend this place at all. The construction is terrible. I´d hate to see what it would look like in another few years. The other review is correct -people do leave trash in the hallways. The apartment backs up to… Full Review ▶
I think they were probably built to quickly or something. But my apartment was never right even on the first day of move in. There are some weird structural problems as well. For instance there is a door over the pantry… Full Review ▶
Was one of the first tenants to move in when the contruction was nearing completion. Well, that was a year ago, and the "gated" community has seen one car get stolen from the parking garage without any action by the management… Full Review ▶
Our company has corporate apartments at The Reserve at Potomac Yards. The property is new and very well maintained - we always receive prompt and courteous response to any maintenance issues. The office staff has always been very helpful and eager… Full Review ▶
Unlike other whiners I like this location. I plan on staying for another year and I don´t intend on moving. The staff has always been friendly. I do recommend this apartment complex to anyone who is looking to live close the… Full Review ▶
Location, location, location. This complex is a little pricey but worth it for the Alexandria area. It is new and very upscale, well kept, and the staff is extremely nice. After reading some of the reports left about other Alexandria apartments… Full Review ▶
The floorplans and the roman garden tubs are nice, but between the unreliable and often rude management and the water pollution processing plant next door, I can´t say I´m happy to be here.
Construction is many, many months behind schedule,… Full Review ▶