Lerner Excelsior Tower
#13,552 #61 #660

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Lerner Excelsior Tower

5800 Quantrell Avenue, Alexandria, VA 22312
(297 Reviews)
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"Over all It is great place to live. Price wise it is quite expensive compared to the marke" ...
$1,537 - $2,988/mo
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Floor Plans & Pricing

Studio

Miro

Studio, 1 Bath | 496 sq. ft.

$1,537 - $1,709

2 Available Units

See Floor Plan Details

Winchester

Studio, 1 Bath | 491 sq. ft.

See Floor Plan Details

1 Bedroom

Monet - Den

1 Bed, 1 Bath | 823 sq. ft.

$1,892 - $2,000

4 Available Units

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Picasso

1 Bed, 1 Bath | 841 sq. ft.

See Floor Plan Details

2 Bedrooms

Van Gogh - Den

2 Beds, 2 Baths | 1,123 sq. ft.

$2,394 - $2,619

6 Available Units

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Michelangelo

2 Beds, 1 Bath | 971 sq. ft.

$2,439 - $2,558

1 Available Unit

See Floor Plan Details

Rembrandt - Den

2 Beds, 1 Bath | 1,057 sq. ft.

$2,837 - $2,988

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D+
D+

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

A+

Average time to respond to reviews

1 days

View Community Timeline
View Community Timeline

Lerner Excelsior Tower Reviews

(292)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2023

11/10/2023

Roach Motel

I been dealing with roaches since I moved in here. My first unit was a mess dirty carpet, not cleaned, and couldnā€™t use my tub for two days because it was clogged and roaches everywhere. I was transferred to another unit to have to stillā€¦Ā See More >
Manager

11/11/2023

Lerner Excelsior Tower
Hello Tamika, Thank you for taking the time to leave a review and for sharing your feedback. We sincerely apologize for the concerns that you have encountered and we are very sorry if you feel that our efforts have not met your expectations. Your information has been escalated to ensure that your concerns are addressed and that we continue our efforts to assist you with a mutually satisfactory resolution. Lisa, Jasmine, Monica, and Kelly will be very pleased that you have so graciously commended their service to you. We hope that you have a wonderful day! Kindest regards, David Page
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anonymous

Resident ā€¢ 2018 - 2022

9/29/2022

Awful

When it comes to moving out itā€™s horrible they will ALWAYS!!!! Try to make you pay for something even if it is not your fault like in my case I lived there for 4 years and now that I moved out they are charging meā€¦Ā See More >
    Review Author Icon

    dramber

    Resident ā€¢ 2020 - 2021

    8/30/2021

    Its been such a good experience to move in here. It is a good and peaceful place to live, especially the feel of 24/7 security is amazing. Management staff is amazing and professional. Especially Lisa Homer, the Property Manager has been a wonderful lady. sheā€¦Ā See More >
      Manager

      9/7/2021

      Lerner Excelsior Tower
      Hi Amber, Thank you so much for the awesome review! We really appreciate you taking the time to share your experience with us. Our team works hard to make sure we deliver exceptional service to the entire community, so we are always especially pleased when our residents, like you, take the time to let us know that we have met that standard. Thank you for choosing the Lerner Excelsior Tower community as your home! We hope you have a great day! Kindest Regards, David Page
      Review Author Icon

      anonymous

      Resident ā€¢ 2019 - 2021

      3/22/2021

      I have been very happy here and plan to stay until I leave the area. Relatively quiet--occasional bumps/thumps heard but no loud parties or loud talking in hallways, etc. As for the security team, they are almost always present in/around the lobby area which isā€¦Ā See More >
        Manager

        3/23/2021

        Lerner Excelsior Tower
        thank you for your kind review; we are happy to pass along your comments to the team here at Lerner Excelsior Tower! Sincerely, Lerner Management
        Review Author Icon

        anonymous

        Resident ā€¢ 2017 - 2019

        2/10/2020

        Let's start with the POSITIVES.... I lived there for 2 years, the office staff are real professionals and always helpful. I originally liked the building for the locatioun near the post office, shopping center, 7-11 and for being close to my job... The other reasonsā€¦Ā See More >
          Manager

          7/19/2020

          Lerner Excelsior Tower
          Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to us at (703) 436-5795 at your earliest convenience to discuss how we can turn your experience into a positive one.
          Review Author Icon

          Resident 730798

          Verified Resident ā€¢ 2018 - 2019

          12/24/2019

          Everything has been great so far! The management has always been courteous and friendly, maintenance get things done in a timely manner and are always super nice, and all our neighbors have been lovely people.

            Review Author Icon

            Resident 730158

            Verified Resident ā€¢ 2009 - 2019

            12/21/2019

            I have my friend living here that how I know about this a apartment. It's nice place and it is close to shopping center,transportation. The location is very convenient. Also washing and dry machine are inside the building. All the utility are included except thatā€¦Ā See More >
              Review Author Icon

              Resident 727761

              Verified Resident ā€¢ 2019

              12/14/2019

              I am enjoying this living space and the community. The apartment is clean and the windows with the view are nice. The people are nice and friendly. The security staff are always there and supportive. The common areas are clean and inviting. Theā€¦Ā See More >
                Manager

                12/16/2019

                Lerner Excelsior Tower
                Dear Resident, Thank you for leaving this great feedback! We are so happy to hear you are enjoying your home and community. We will be sure to thank the team for providing you with excellent service! Thanks for calling Lerner Excelsior Tower your home. Sincerely, Lerner Management
                Review Author Icon

                Resident 723560

                Verified Resident ā€¢ 2019

                12/5/2019

                The community is ok. I had a negative move-in experience at the Excelsior Tower. First of all, there was only one person handling customers which delayed my move-in for several hours as she had to take other customers to apartment tours. Secondly, the apartment thatā€¦Ā See More >
                  Manager

                  12/16/2019

                  Lerner Excelsior Tower
                  Dear Resident, At Lerner Residential our primary goal is to provide exceptional customer service to our residents and guests. Therefore, we value all feedback whether positive or negative, and view it as an opportunity to improve our customer service. We sincerely apologize that your expectations have not been met and look forward to the opportunity to correct this matter. Please contact ResidentHelp@Lerner.com with your preferred method of contact. Thank you for choosing to make Lerner Excelsior Tower your home. Sincerely, Lerner Management.
                  Review Author Icon

                  Resident 723532

                  Verified Resident ā€¢ 2018 - 2019

                  12/5/2019

                  everything is beautiful. clean. sometimes they stop the water every week. sometimes there is no hot water. nothing else is no problem. everything in the apartment was very nice. children place party sometimes.

                    Manager

                    12/16/2019

                    Lerner Excelsior Tower
                    Dear Resident, Thank you for your review! Thank you so much for taking the time to share this feedback with others. We do take pride in our community and our great team. We will be sure to thank our staff for providing you with exceptional service. We look forward to many years to come! Sincerely, Lerner Management.
                    Review Author Icon

                    Resident 719150

                    Verified Resident ā€¢ 2019

                    11/18/2019

                    So far it has been very nice! There are some bugs, and it did take a little while for them to send the pest control, but other than that it has been very nice. It can sometimes get loud outside of the apartment due toā€¦Ā See More >
                      Manager

                      11/22/2019

                      Lerner Excelsior Tower
                      Dear Resident, Thank you for taking the time to share your thoughts. We are happy to hear that the issues have been resolved in your apartment home. We work hard to make sure that all of our residents have a positive experience. Thanks for sharing your feedback and calling Lerner Lerner Excelsior Tower your home! Sincerely, Lerner Management
                      Review Author Icon

                      Resident 715076

                      Verified Resident ā€¢ 2013 - 2019

                      11/7/2019

                      I'm living here for more than 6 years it was good experience in 4th first years but now it's getting worse and worse...mice everywhere and bad management i really don't recommend it for anyone .it's bad experience for me

                        Manager

                        11/22/2019

                        Lerner Excelsior Tower
                        Dear Resident, We can understand how frustrating this experience must be. Unfortunately, our system does not recognize the name you have provided as a current resident. We encourage you to contact ResidentHelp@Lerner.com. This way, a member of our management team can work with you and address each of your items of concern as we do not take these matters lightly. We look forward to hearing from you. Sincerely, Lerner Management
                        Review Author Icon

                        Resident 713715

                        Verified Resident ā€¢ 2017 - 2019

                        11/4/2019

                        Really bad service from the management. I've been complaining of mice getting into my apartment by making holes between the carpet and baseboard and so far nothing is been done and no one in the office care. They keep opening work orders for no results.ā€¦Ā See More >
                          Manager

                          11/6/2019

                          Lerner Excelsior Tower
                          Dear Excelsior resident, We are sorry that you have been inconvenienced by pest issues. For immediate assistance with this challenge, the Community Manager can be reached directly via wthayer@lerner.com. Sincerely, Lerner Management.
                          Review Author Icon

                          Resident 710546

                          Verified Resident ā€¢ 2008 - 2019

                          10/27/2019

                          This building is nice , and is in good location,the only thing I want to tell you that the old staff maintenance they were doing better with fixing if needed please take care of the heater before winter we have kid and we can notā€¦Ā See More >
                            Manager

                            11/22/2019

                            Lerner Excelsior Tower
                            Dear Resident, We are very sorry to hear that your experience has not met your expectations. We would like the opportunity to discuss this with you further to make sure these items have been resolved or can be resolved. Please feel free to contact us directly by calling our office at (703) 941-2800. Thank you and we look forward to hearing from you soon. Sincerely, Lerner Management
                            Review Author Icon

                            Resident 710009

                            Verified Resident ā€¢ 2019

                            10/24/2019

                            Couldn't be happier concerning value for the money. Paying extra only for water isn't even too bad. Not to mention laundry is tecnically free for studio tenants. Some minor downside is there are occasional water or elevator shutdowns for some maintenance/renovation/improvement purposes, but they occurā€¦Ā See More >
                              Manager

                              10/25/2019

                              Lerner Excelsior Tower
                              Dear Resident, We are so thrilled to hear of your wonderful experience with us! Thank you so much for taking the time to share this feedback with others. We do take pride in our community and our great team.Thanks for calling Lerner Excelsior Tower home. We look forward to many years to come! Sincerely, Lerner Management
                              Review Author Icon

                              Resident 709965

                              Verified Resident ā€¢ 2019

                              10/24/2019

                              I moved in less than a month ago but so far I'm loving living here. Friends and family that have stopped by like the building The staff and residents are friendly. I feel safe coming and going at all times of day and night.

                                Manager

                                10/25/2019

                                Lerner Excelsior Tower
                                Dear Resident, Thank you for this awesome review! We couldn't be happier to hear how much you, your friends, and family are enjoying your home. We will be sure to send your feedback to our team. Thanks for calling Lerner Excelsior Tower home! Sincerely, Lerner Management
                                Review Author Icon

                                Resident 708866

                                Verified Resident ā€¢ 2019

                                10/21/2019

                                Very welcoming, clean, and fast with resolving issues. I feel safe living here and love how convenient it is for me to commute to work now. I also love how diverse the community is and seems like neighbors get a long well.

                                  Manager

                                  10/25/2019

                                  Lerner Excelsior Tower
                                  Dear Resident, Thank you for the positive review! We are happy to hear that you like your apartment home and community overall! We will be sure to thank our staff for providing you with quick and excellent service as well. Thanks for calling Lerner Excelsior Tower your home! Sincerely, Lerner Management
                                  Review Author Icon

                                  Resident 708591

                                  Verified Resident ā€¢ 2019

                                  10/21/2019

                                  I moved into my apartment on 10/11/2019, the move in process could have been better just because I was given instructions from the rental office where to go when I move my belongings in. But when I arrived one of the security ladies was extremelyā€¦Ā See More >
                                    Manager

                                    10/25/2019

                                    Lerner Excelsior Tower
                                    Dear Resident, Thank you for posting a thorough review of Excelsior Tower. We are happy to know that William, Mike, and our Maintenance Team made your transition a positive one. Please let us know if you have any questions or concerns. Sincerely, Lerner Management
                                    Review Author Icon

                                    Resident 707974

                                    Verified Resident ā€¢ 2018 - 2019

                                    10/18/2019

                                    Very good or should I say better than the average community so safe clean good parking secure overall a well-thought-out plan.. I would invite others to this community that's how much I like it thus far it's a pleasant surprise.

                                      Manager

                                      10/25/2019

                                      Lerner Excelsior Tower
                                      Dear Resident, Thank you for taking the time to share your thoughts. We are thrilled to hear that you are happy with the staff and the community! We work hard to make sure that all of our residents have a positive experience. Thanks for recommending us and calling Lerner Excelsior Towers your home! Sincerely, Lerner Management
                                      Review Author Icon

                                      Resident 705965

                                      Verified Resident ā€¢ 2019

                                      10/12/2019

                                      I love living here. The management team, maintain and personnel, and security/concierge staff are like family to me. I have found wonderful friendships here. The grounds are beautifully landscaped and well maintained. I am happy here

                                        Manager

                                        10/25/2019

                                        Lerner Excelsior Tower
                                        Dear Resident, We are thrilled to hear of your wonderful experience! We could not be more proud of our team for exceeding your expectations and making you feel right at home! We sincerely thank you for taking the time to rate us. We look forward to many years to come! Sincerely, Lerner Management
                                        Review Author Icon

                                        Resident 705485

                                        Verified Resident ā€¢ 2018 - 2019

                                        10/10/2019

                                        Because of the disability I don't go out mu ch. The building is very clean the staff is nice and cooperative. The only complaint I have is MICE. Each time they call pest c ok ntrol and they come and treat. Theyā€¦Ā See More >
                                          Manager

                                          10/25/2019

                                          Lerner Excelsior Tower
                                          Dear Resident, We can understand how frustrating this experience must be. Unfortunately, our system does not recognize the name you have provided. We encourage you to contact ResidentHelp@Lerner.com. This way, a member of our management team can work with you and address each of your items of concern as we do not take these matters lightly. We look forward to hearing from you. Sincerely, Lerner Management
                                          Review Author Icon

                                          Resident 702670

                                          Verified Resident ā€¢ 2019

                                          10/3/2019

                                          Since I moved-in, my experience is good at this community. everything is great, clean and easy... l live it! And I recommend this appartment for all. Finally, I would like to say thank you for fast response.

                                            Manager

                                            10/8/2019

                                            Lerner Excelsior Tower
                                            Dear Resident, We are thrilled to hear of your wonderful experience! We could not be more proud of our team for exceeding your expectations and making you feel right at home! We sincerely thank you for taking the time to rate us. We look forward to many years to come! Sincerely, Lerner Management
                                            Review Author Icon

                                            Resident 702660

                                            Verified Resident ā€¢ 2019

                                            10/3/2019

                                            Everything went well and had smooth moving the staff were very friendly, professional and helpful. The community is very safe and clean with a bigger parking space for the residents. The apartment looks clean and new.

                                              Manager

                                              10/8/2019

                                              Lerner Excelsior Tower
                                              Dear Resident, Thank you for the 5-star rating! We appreciate you taking a moment to review the community and letting us know why you love living Lerner. We hope you continue to enjoy your residency and ask that you contact the Leasing Office if you ever need assistance. Sincerely, Lerner Management
                                              Review Author Icon

                                              Resident 701359

                                              Verified Resident ā€¢ 2019

                                              9/30/2019

                                              Everything has been wonderful since we moved in. Daily maintenance and cleaning has been superb. The building feels safe. The residents are pleasant. The staff has addressed issues quickly/ We have no complaints at this time. Very impressed.

                                                Manager

                                                10/8/2019

                                                Lerner Excelsior Tower
                                                Dear Resident, We are so thrilled to hear of your wonderful experience with us! Thank you so much for taking the time to share this feedback with others. We do take pride in our community and our great team. We will be sure to thank our Leasing and Maintenance staff for providing you with exceptional service. Thanks for calling Lerner Excelsior Tower your home! Sincerely, Lerner Management
                                                Review Author Icon

                                                Andrei Aziz

                                                Resident ā€¢ 2016 - 2019

                                                9/13/2019

                                                Following my post yesterday, I met one of the maintainance staff today while I was leaving to work. I inquired about the AC crisis. To my surprice, he said that he might receive the part that broke down today but maximum on Monday. So, theā€¦Ā See More >
                                                  Manager

                                                  9/16/2019

                                                  Lerner Excelsior Tower
                                                  Dear Andrei, We are sorry that our community has not met your expectations. If there are any unresolved issues, you are welcome to contact the Community Manager directly via wthayer@lerner.com Sincerely, Lerner Management.

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer and Dryer in All Homes
                                                  Parking
                                                  • Garage
                                                  Pets
                                                  • Dogs Allowed
                                                    Pet Limit: 2. Comments: 2 Pets Max
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Pet Limit: 2. Comments: 2 Pets Max
                                                    Less Info
                                                    More Info
                                                  • Animal type not listed Allowed
                                                  Other
                                                  • 24-Hour Desk Associate
                                                  • Air Conditioner and Heat
                                                  • Basketball Court
                                                  • Billiards Room
                                                  • Community Metro Bus Stop to Van Dorn Metro Station
                                                  • Complimentary Gas and Electric Utilities
                                                  • Convenient to Shopping and Dining in Downtown DC, Old Town Alexandria, Landmark Center and Fashion Centre at Pentagon City
                                                  • Fitness Center
                                                  • Freeway Access
                                                  • Fully Equipped Kitchens with Modern Appliances
                                                  • Gated Access
                                                  • Large Closets
                                                  • Movie Theater
                                                  • Pool
                                                  • Private Balcony
                                                  • Se Habla Espanol
                                                  • TV Lounge
                                                  • Tennis Court
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                                                  Leasing

                                                  Located in highly sought-after Alexandria City, Excelsior Tower offers an extensively renovated, elegant high-rise community with breathtaking views of the Washington D.C. area. Brand new five-star amenities like state-of-the-art fitness center, billiards room and cyber lounge with WiFi, separate Excelsior Tower from surrounding communities. Not to mention the convenience of nearby boutiques and restaurants in Old Town Alexandria and easy access to I-395 and I-495. You'll be impressed with the newly renovated apartments with granite countertops, maple cabinets, washer and dryer and much, much more! Come experience Excelsior Tower where value and luxury result in an unbeatable combination.
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Lerner

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                                                  Communities
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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 297 number of votes by renters, Lerner Excelsior Tower is currently rated 3.5 out of 5 stars.
                                                  Lerner Excelsior Tower is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Lerner Excelsior Tower is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Lerner Excelsior Tower is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  Lerner Excelsior Tower is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Lerner Excelsior Tower is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  Lerner Excelsior Tower is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 1 days to their community reviews in the past year.
                                                  Lerner
                                                  Dogs Allowed
                                                  Pet Limit: 2
                                                  Comments: 2 Pets Max
                                                  Cats Allowed
                                                  Pet Limit: 2
                                                  Comments: 2 Pets Max
                                                  Animal type not listed Allowed
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths
                                                  Studio, 1 Bath

                                                  Contact Property

                                                  Lerner Excelsior Tower

                                                  March 2024

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                                                  Lerner Excelsior Tower is a 491 - 1,123 sq. ft. apartment in Alexandria in zip code 22312. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,537 - $2,988. Nearby cities include National Harbor, Arlington, Oxon Hill, Springfield, and Annandale.

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