I have to be honest and tell you that when I first moved this area I ignored what people told me about Lincoln Towers. I read Internet reviews that spoke of the unhelpful and occasionally abusive front desk staff, the peculiar odors that seem to come from everywhere when it rains or gets humid or the ridiculous policies of the complex. I ignored all of them because I saw the decent amenities, the close proximity to the metro station and the surrounds stores and restaurants. Yes, I ignored the warnings and now I'm paying for it. Please, don't make the same mistake I did.

Since I have moved in:

I have had my vehicle towed for bogus reasons. As many other people will attest, they get a solid kickback on towings from the property so they strongly encourage the towing company to patrol on a nightly basis. Cars are towed for little or no reason whatsoever. And the process to obtain a parking pass is like applying for a passport (do they really need my insurance card and registration just to give me a parking permit').


If you're unfortunate enough to be one of the people who gets their car towed (BTW, I had a parking pass and I pay monthly for the right to park there)then you get the significant displeasure of dealing with their completely apathetic and unhelpful staff. They've even gone as far as to call me a racial slur right to my face and yell at me right in front of other tenants. The management's reaction' "We'll handle the matter internally and how we do that is none of your business".

Scarred yet'

It only gets worse. Obviously concerned about the way they treat customers here, I contacted their parent company, Archstone-Smith in Colorado, and expressed to them my concern over the actions of their staff in my building. As an executive in professional services firm I appreciate when one of my clients brings a serious issue like this to my attention so it can handled appropriately. If a client of mine brings a concern to me I make sure that I do what is takes to ensure that client is satisfied.

Archstone-Smith's reaction' A "Notice To Vacate" scotch-taped to the front of my door.


If you're going to live in Arlington, chances are you're going spend a significant amount of money (over $1500.00 a month in my case) for not a whole lot. If you're going to spend that kind of money for a small apartment, at least find a building that will treat you, the customer, with at least some level of respect and dignity.


You won't find any at Lincoln Towers.

User Responses
From: lincolntowerslover	Date: 05/23/2007
It seems like you had your car towed for a reason that you don't want to admit is legitimate and you are basing your whole review on it. Next time be more careful where you park.
From: Anonymous	Date: 06/27/2007
What are you talking about lincolntowerslover? We are an old couple, and they towed our car out of the blue without ANY legitimate reason! When I went down to speak with them and inquire how they towed our car which was legitimately parked, the then assistant of the manager could not give me an honest and reasonable explanation, he claimed that I had to pay the 70 fee to get my car back and tried to brush me off in a very rude manner, so I insisted to speak with the manager and actually threatened (my husband is a lawyer) and they finally brought our car back! Oh, and by the way, that day I had a doctor's appointment which, obviously, I missed with all this trouble with the car. What the above review reports is correct.

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