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Crystal House

1900 S Eads Street, Arlington, VA 22202
(629 Reviews)
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"This place has so much potential. Communication is poor, management is poor, the maintenan" ...
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Floor Plans & Pricing

Studio

Studio - 1 ba

Studio, 1 Bath | 609 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 536 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 552 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 600 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 591 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 579 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 589 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 583 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 555 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 570 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 576 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 580 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 564 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 733 sq. ft.

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Studio - 1 ba

Studio, 1 Bath | 507 sq. ft.

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1 Bedroom

1 Bed 1.5 Bath

1 Bed, 1.5 Baths | 962 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 628 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 875 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 876 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 609 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 593 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 652 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 861 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 572 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 650 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 735 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 822 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 881 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 911 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 891 sq. ft.

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1 Bed 1 Bath

1 Bed, 1 Bath | 696 sq. ft.

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2 Bedrooms

2 Bed 1 Bath

2 Beds, 1 Bath | 1,111 sq. ft.

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2 Bed 1.5 Bath

2 Beds, 1.5 Baths | 1,159 sq. ft.

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2 Bed 2 Bath

2 Beds, 2 Baths | 1,258 sq. ft.

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2 Bed 2 Bath

2 Beds, 2 Baths | 1,309 sq. ft.

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2 Bed 1.5 Bath

2 Beds, 1.5 Baths | 1,146 sq. ft.

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2 Bed 2 Bath

2 Beds, 2 Baths | 1,212 sq. ft.

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2 Bed 2 Bath

2 Beds, 2 Baths | 1,160 sq. ft.

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2 Bed 1.5 Bath

2 Beds, 1.5 Baths | 1,238 sq. ft.

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2 Bed 1.5 Bath

2 Beds, 1.5 Baths | 1,223 sq. ft.

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2 Bed 1 Bath

2 Beds, 1 Bath | 1,092 sq. ft.

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2 Bed 1.5 Bath

2 Beds, 1.5 Baths | 1,132 sq. ft.

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2 Bed 2 Bath

2 Beds, 2 Baths | 1,263 sq. ft.

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2 Bed 1 Bath

2 Beds, 1 Bath | 1,126 sq. ft.

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3 Bedrooms

3 Bed 2 Bath

3 Beds, 2 Baths | 1,410 sq. ft.

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3 Bed 2 Bath

3 Beds, 2 Baths | 1,555 sq. ft.

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C+
C+

Renter Ratings

C+

Review Ratings

Noise

3.3

Grounds

3.0

Safety

2.3

Office Staff

2.0

Maintenance

2.3

Neighborhood

4.3

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

4

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.5 days

View Community Timeline
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Crystal House Reviews

(624)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2021 - 2023

10/6/2023

Trust the Reviews! Infested with Roaches

If you are willing to sacrifice the health of your family to save a few bucks please move here. Throughout this year I have had problems with roaches and while the maintenance team is prompt they are not competent. This was the result of my… See More >
Manager

10/14/2023

Crystal House
We know a clean home is essential, so we are sorry to hear you continue to experience issues with pests. Rest assured, we are committed to finding a solution and will work to restore your comfort. Please email us at PM_CrystalHouse@jbgsmith.com at your earliest opportunity so we can make arrangements to assist you.
Review Author Icon

anonymous

Resident 2021 - 2023

9/18/2023

Poor management! Do not live here!

I'm living here for 2y now and things only get worst. The management is POOR! They don't care about any of the residents complaints. The only thing they care about is social events and Starry internet. You need to be lucky enough to not live… See More >
    Manager

    9/22/2023

    Crystal House
    Thank you for sharing your feedback on your living experience. While we are happy to know you love our great location, we are sorry your interactions with our team have not been consistently positive. As we address this internally, please email us at PM_CrystalHouse@jbgsmith.com so we can ensure any needs in your home have been addressed to your satisfaction.
    1.0(1 rating)
    Review Author Icon

    Kittrell_D

    Resident 2023

    8/14/2023

    I have had nothing but positive experiences with the Crystal House staff. Especially, Kathleen who works the front desk is amazing! There has never been one morning when she has not greeted me and other guess with a smile and the most perky energetic energy.… See More >
      Manager

      8/16/2023

      Crystal House
      Kittrell, our team works hard to provide our residents with exceptional service and a community they are proud to call home, and we will be sure to pass along your compliments to Kathleen and the rest of our team. Thank you for your terrific review, and please do not hesitate to reach out if there is ever anything we can do for you.
      Review Author Icon

      Victoria_E301

      prospectiveVisited 2023

      5/9/2023

      Horrible Customer Service

      Horrible service. I had an appointment for a tour scheduled, which I confirmed the day prior, but the day of the tour no one showed up. I called the office and they told me that the person scheduled for my tour was on vacation. I… See More >
        Manager

        5/13/2023

        Crystal House
        We are very sorry for any difficulty with your tour. We pride ourselves on providing friendly and professional service at all times, and we would like to connect with you to learn more about your interactions with our team. Please email us at PM_CrystalHouse@jbgsmith.com so we can assist you.
        Review Author Icon

        anonymous

        Resident 2022

        12/14/2022

        Cheap deal for a cheap apartment

        I chose this complex due to it being one of the cheaper residences in the area. Sadly, this meant the apartment wasn't cleaned between tenants and multiple appliances had mold and mildew growing in them.… See More >
          Manager

          12/21/2022

          Crystal House
          We have high standards for cleanliness and are very sorry if your home was not in top condition when you moved in. We are eager to address any unresolved needs as quickly as possible. Please email us at PM_CrystalHouse@jbgsmith.com so we can make arrangements to assist you.
          Review Author Icon

          anonymous

          Resident 2018 - 2021

          6/26/2021

          NO PROPER AIR CONDITIONING, POOR MANAGEMENT, DIRTY COMMON AREAS, AND ROACH/MICE PROBLEM I have lived here for about 4 years now and the one thing that has been consistent is the poor management team that has done little to nothing to resolve the problems of… See More >
            Manager

            7/9/2021

            Crystal House
            Thank you for taking the time to share your feedback. We apologize for the issues you're experiencing with your AC, and we appreciate your suggestions on where we can increase our cleaning efforts. Please email us at PM_CrystalHouse@jbgsmith.com so we can discuss your concerns in detail and work to address them. Thank you in advance for contacting us.
            Review Author Icon

            anonymous

            Resident 2018 - 2021

            2/23/2021

            DIRTY!!! PLEASE RUN. This place is beautiful on the outside but its infested with mice and roaches. The staff does not do much of anything about it because they know the place is infested. Aside from Ashely, the office is rude and not symptomatic. When… See More >
              Manager

              4/14/2021

              Crystal House
              Thank you for taking the time to share your feedback. Our team works hard to provide a clean environment and friendly service for our residents, and we are disappointed to know you are unhappy. We value your feedback, so please contact us at PM_CrystalHouse@jbgsmith.com so we can talk. We wish you all the best in your next home.
              Review Author Icon

              anonymous

              Resident 2018 - 2021

              2/8/2021

              Your experience will depend on what apartment you live in. I've lived in 2 different units in this building and the first one had no sign of roaches and my new one does. The walls and floors are extremely thin and you can hear your… See More >
                Manager

                4/14/2021

                Crystal House
                We are disappointed to read your feedback about our community, especially after your initially good experience! While we are glad you have experienced positive interactions with our team, we want to restore your confidence in the livability of your apartment home, including pest control and other maintenance concerns. Please contact us at PM_CrystalHouse@jbgsmith.com at your earliest convenience.

                Updated Review

                Review Author Icon

                anonymous

                Resident 2016 - 2020

                10/2/2020

                When I first moved in to Crystal House (in 2016) I thought the rent was reasonable for the area and I was generally a satisfied and happy resident. Since moving in 4 years ago, my experience has gradually declined. The rent has gone up each… See More >
                  Review Author Icon

                  Chau_T

                  Resident 2019 - 2020

                  6/16/2020

                  I WISH I COULD LEAVE 0 STAR FOR THEIR RACISM AND UNPROFESSIONAL-ISM - PLEASE READ BEFORE YOU DECIDE TO LIVE THERE This apartment is a nightmare and please please carefully read all the negative reviews on Google and Yelp before falling to this trap. The… See More >
                    Review Author Icon

                    anonymous

                    Resident 2019 - 2020

                    4/20/2020

                    I have two separate stints at Crystal House, with the first one being in the early 2000's, so when I moved back to the area, I wanted to return since it was renovated. I was honestly in a pinch so I signed a lease at… See More >
                      Review Author Icon

                      anonymous

                      Resident 2017 - 2018

                      4/6/2020

                      I lived in CH for 1 year. I would love my apartment except for the roaches problems. The management should do something for the whole building. The roach was there for the first day of my Move, and I barely cook. Please Hire some Professional… See More >
                        Review Author Icon

                        Ted_H226

                        Resident 2018 - 2020

                        3/7/2020

                        I have lived at crystal house for 20 months and would definitely recommend it. Between the pool, gym, reasonable pricing, proximity to the metro, and great management team who have quick response times and are very reasonable (shoutout to Jade and Ashley in the leasing… See More >
                          Review Author Icon

                          anonymous

                          Resident 2019 - 2020

                          1/26/2020

                          Roaches and Mice . Please avoid living at Crystal House If you can. I should have read the reviews thoroughly before moving in. Despite multiple pest control services the roaches continue to multiple and the issue has escalated to mice. The apartment might look nice… See More >
                            Review Author Icon

                            Zpegues

                            Resident 2019

                            11/11/2019

                            This place is GARBAGE! Do not move here. Mice, roaches, literally everything about this place sucks. The management is horrible and do not do anything about issues. This has been the worse experience of apartment living. Save yourself money and time. DO NOT APPLY! I… See More >
                              Review Author Icon

                              corrineHou

                              Resident 2018 - 2019

                              9/9/2019

                              I have been living here for one years. The policy here is stiff and the staffs here are not kind. Think what, I had returned my decal when I moved out, while they just insisted that they did not receive it and would not view… See More >
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                                anonymous

                                Resident 2019

                                7/26/2019

                                This' place sucks. Maintenance doesn't know how to fix things around here. All they do is put lipstick on the pig. None of the outlets on the roof work. The TVs don't either. They say to use the IPad but that's been locked out for… See More >
                                  Review Author Icon

                                  anonymous

                                  Resident 2018

                                  9/21/2018

                                  How to sum up my time at Crystal House? I would first say save your money and don't let the lipstick on this pig fool you. The pool is pretty much the only redeeming quality I can find at this property. In 12 months of… See More >
                                    Review Author Icon

                                    Ciera_D

                                    Resident 2018

                                    9/15/2018

                                    I wish I could give this place negative stars. For the love of God please do not live here. This building has a HUGE roach problem. As I'm writing this review, I have killed 3 this morning alone. I have cleaned out my entire kitchen,… See More >
                                      Review Author Icon

                                      jjriver2

                                      Resident 2017 - 2018

                                      9/4/2018

                                      During my stay at crystal house, I really enjoyed the flexibility and comfort the staff provided me. Lily Calderon played a significant role in my positive experience at crystal house. I will miss waking up to the beautiful views and the luxury of being right… See More >
                                        Review Author Icon

                                        Resident 520828

                                        Verified Resident 2018

                                        7/31/2018

                                        Leasing, maintenance, and concierge staff are very friendly and helpful! There were a couple hiccups upon move-in, but they were quickly addressed. The apartment is in good condition and the community is just a short walk away from the Metro & shopping.

                                          Review Author Icon

                                          Resident 516563

                                          Verified Resident 2018

                                          7/21/2018

                                          I have not lived here more than a week, but I can comment on my experience so far. I've found the staff friendly and the apartment I am in is newly renovated. I have had some issues with bugs, but I hope those problems will… See More >
                                            Manager

                                            7/26/2018

                                            Crystal House
                                            Thank you for your feedback. We are happy to have you as a resident and are looking forward to making your home here a great one! If you have not done so already, please make us aware of any issues you have in your apartment home or submit a service request. Thank you, Dennis, Director of Operations
                                            Review Author Icon

                                            Resident 513464

                                            Verified Resident 2017 - 2018

                                            7/14/2018

                                            Building has undergone some wonderful changes. I know 3 generations that live on the property. I'm sure they haven't finished upgrading . Can't wait to see what's to come. Would love to have movie nights

                                              Manager

                                              7/17/2018

                                              Crystal House
                                              Hello, thanks so much for your kind words! We have made major enhancements to our community and are happy to know you are enjoying them. We are currently working on updating all of our apartment homes now and are excited for the completion of that project! Please reach out if you have any questions. Thanks, Dennis, Director of Operations
                                              Review Author Icon

                                              Resident 513457

                                              Verified Resident 2014 - 2018

                                              7/14/2018

                                              A safe and nice community, professional, organized, clean,fast and polite maintenance team. Good location easy access to metro. Nice, professional and helpfull people in the leasing office. Nice place to live in general

                                                Manager

                                                7/17/2018

                                                Crystal House
                                                Hello and thank you so much for your kind words about our community and team! We are so pleased to know you have been enjoying everything our community has to offer! Please reach out if you have any questions. Best, Dennis, Director of Operations
                                                Review Author Icon

                                                Resident 512352

                                                Verified Resident 2018

                                                7/11/2018

                                                Lovely community with plenty of trees and green space. Great amenities. Friendly staff. Apartments are spacious and renovated. Very popular building (capacity is at 100% right now!) just 2 blocks from lots of locally owned dining choices!

                                                  Manager

                                                  7/12/2018

                                                  Crystal House
                                                  Hello and thank you for your kind words! We are so pleased to hear you are happy with your home here and all the great features we have to offer. We love to welcome new residents and always want them to reach out if they are interested in living here! Please contact us in the Leasing office if you have any questions. Best, Dennis, Director of Operations

                                                  Features & Amenities

                                                  Pets
                                                  • Dogs Allowed
                                                  • Cats Allowed
                                                  Other
                                                  • Balcony
                                                  • Breakfast Bar
                                                  • Concierge
                                                  • Corner Apartment
                                                  • Crystal City View
                                                  • Fitness Center
                                                  • Hardwood Flooring
                                                  • High End Appliances
                                                  • Pool View
                                                  • Renovated
                                                  • Renovated Bathroom
                                                  • Renovated Kitchens
                                                  • Roof-top Terrace
                                                  • Walk In Closets
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                                                  Leasing

                                                  Welcome home to Crystal House. Situated in Crystal City at National Landing, our community offers studio, one, two, and three-bedroom apartments offering fully renovated amenities and stylish apartments available now. Live in the heart of our vibrant city and enjoy everyday access to the capital. As a resident of our community, you ll live right down the street from Crystal City Metro Station for an easy commute. Inside your home, enjoy a bright and modern floor plan, complete with an in-home washer and dryer and a top-of-the-line kitchen. Residents can take in the panoramic views from our two spectacular rooftop decks or take a refreshing dip in the Olympic-size swimming pool.
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                                                  Office Hours

                                                  • Sunday: 11:00 AM - 05:00 PM
                                                  • Monday: 10:00 AM - 06:00 PM
                                                  • Tuesday: 10:00 AM - 07:00 PM
                                                  • Wednesday: 01:00 PM - 06:00 PM
                                                  • Thursday: 10:00 AM - 07:00 PM
                                                  • Friday: 09:00 AM - 05:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Cushman & Wakefield

                                                  B-
                                                  B-
                                                  Communities
                                                  498

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 629 number of votes by renters, Crystal House is currently rated 3.6 out of 5 stars.
                                                  Crystal House is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                  Crystal House is rated 2.3/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Crystal House is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  Crystal House is rated 2.3/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Crystal House is rated 4.3/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  Crystal House is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 4.5 days to their community reviews in the past year.
                                                  Cushman & Wakefield
                                                  Dogs Allowed
                                                  Cats Allowed
                                                  1 Bed, 1 Bath
                                                  1 Bed, 1.5 Baths
                                                  2 Beds, 1 Bath
                                                  2 Beds, 1.5 Baths
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths
                                                  Studio, 1 Bath

                                                  Contact Property

                                                  Crystal House

                                                  March 2024

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                                                  Baths

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                                                  Crystal House is a 507 - 1,555 sq. ft. apartment in Arlington in zip code 22202. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Falls Church, Washington, Alexandria, Annandale, and Oxon Hill.

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