The one line summary of this place is that the apartments are nice, but management can be a hassle to deal with.

The bright spots are these

1) The support staff in the office is nice.
2) The units are nice.
3) The maintenance staff fixes things quickly.

Here is the bad (its long but you should read it)

The parking situation is totally inadequate. The parking addendum to the lease states that you are entitled to a spot on the premises (if you sign a parking addendum). In October we received a notice stating that construction (for structural repairs) on the parking deck would be commencing in November and would take 2-3 weeks and that tenants with parking spots on the deck would be relocated to parking off premises in a garage. The 2-3 week time-frame passed and we received another notice saying that the repairs would take until December 23rd. So for 6 (at least, we will see if they finish within the second deadline) weeks most of the tenants who park on the garage roof have had to park off site. This is frustrating and unacceptable for the following reasons.

1) The parking off premises is a 4-5 minute walk from door to the garage. If you have to park deep in the garage it can take a few more minutes to reach the car. Then, if you need your car during rush hour, you have to wait in line to get out of the building (I waited 10 minutes the other day, as many office buildings in the area use the garage for their employees.

2) The badges issued to allow access to the garage did not initially work, forcing tenants to get tickets. Every time we left the garage we had to sign the ticket and write our phone number. (inconvenience when you are in a hurry).

3) The substitute parking is not comparable to the parking that we received on premises. The lucky tenant who has parking on site can be from her door to her car and on the road in a minute. It can take me up to 15 minutes to get underway between leaving to actually being out of the garage. Yet we pay the same for our parking.

4) In addition being denied our lease-specified on-site parking for going on five weeks, we have noticed that the contractor is not working full-time to get the parking back in order.

5) The chose the time of year when it is getting cold to force tenants to offsite to retrieve their cars.

The level of inconvenience for the offsite parking is such that it makes sense to park on the street if you can get a spot.

I contacted upper management (a Mr. Zulfi Kahn at Gates Hudson) after suggesting to the local on site management that we should not have to pay for parking under these circumstances and not getting anywhere. I was given a bunch of excuses as to why this would not happen.

1) We are still being provide parking and Rosslyn Heights is in fact paying much more than we pay them to park offsite. That might be true, but the substitute parking is not equivalent and nowhere as convenient. It isn't the tenants' fault they we assigned faulty and potentially unsafe parking spots from the beginning.
2) If we were given a parking credit everyone should get one. Well, yes, no tenants who have been moved offsite should have to pay for parking that doesn't live up to the on-premises parking described by the signed lease addendum.
3) I suggested to Mr Kahn that the proper way to handle this would be to reassign tenants on the deck to other available spots on premises, and take volunteers (offering a rent concession) if there was not enough space. I was told that that was "way too complicated" and that it would require the hiring of staff to manage the parking. I would have thought anyone with a high school education could manage the association of units to parking spaces in their spare time.

It costs a lot of $$ to live at Rosslyn Heights; this level of inconvenience is unacceptable.

One more note--NONE of the construction projects at Rosslyn Heights have finished on time. The projects cause massive inconvenience to the tenants. In addition to the parking fiasco, they chose to rebrick a walkway that gives access to Wilson Blvd. The walkway was closed for more than a week -- it turned a literally 30 second walk to Wilson Blvd into a 5-8 minute walk around the complex to get to Wilson. Also, there was an incident were a large number of apartments were burglarized on the same day (like, a dozen police cars were here when i got home). while this is not Rosslyn Heights' fault, instead of installing security cameras or hiring onsite guards, management chose to replace the brick walkways. It just shows where management's priorities lie.

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