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The Buchanan

320 23rd Street South, Arlington, VA 22202
(388 Reviews)
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"The move-in process went really well and the staff was diligent about getting my new carpe" ...
$2,303 - $3,747/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 2 Baths

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Studio

Studio, 1 Bath

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D-
D-

Renter Ratings

C

Review Ratings

Noise

2.0

Grounds

1.0

Safety

1.0

Office Staff

3.0

Maintenance

3.0

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
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The Buchanan Reviews

(387)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2022 - 2023

4/27/2023

Gem inside the rough...

So doing my first initial walk through in Jan 2022, as I walked through with one of the workers down in the Office, they only showed me the "Example" Unit to know what I was getting instead of actually showing the unit I was keenā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2019 - 2021

    3/19/2021

    I live here since 2019. Great location but too many problems. The water shut-offs and out of order elevators were a big issue before, but it got worse since DWECK took over the management. This management fails to communicate with the residents to warn aboutā€¦Ā See More >
      Review Author Icon

      anonymous

      Resident ā€¢ 2020

      11/8/2020

      Do not live here. Save your time, money, and frustration and look at the surrounding apartment complexes and new properties in the National Landing area. There are constant maintenance problems including ants on the fourth floor, water leaks, mold, sound from the pipes, and more.ā€¦Ā See More >
        Review Author Icon

        Resident 756232

        Verified Resident ā€¢ 2016 - 2020

        3/30/2020

        Continual turn over of staff. A lot of staff are unpleasant/rude. A few great staff though, but not enough. Random evenings with free snacks & drinks but starts while most people are still at work, and they never get to participate. Maintenance issues take tooā€¦Ā See More >
          Review Author Icon

          Resident 755707

          Verified Resident ā€¢ 2020

          3/27/2020

          The move-in process went really well and the staff was diligent about getting my new carpet installed as soon as possible. The apartment is very spacious and has great value for the price, I'm happy with my decision to move here

            Manager

            4/1/2020

            The Buchanan
            Thank you for rating us 4/5 stars, and we appreciate your feedback. Together, we can make this community an even better place!
            Review Author Icon

            Resident 755248

            Verified Resident ā€¢ 2016 - 2020

            3/25/2020

            Building maintenance for common areas (sliding doors, elevators, AC in hallways) seems to be very slow. Also the AC and heat change over is always poorly timed. There is about 2 weeks a year that I live with the door open to keep my apartmentā€¦Ā See More >
              Manager

              3/27/2020

              The Buchanan
              Thank you for your valuable feedback. Please let us know when you are experiencing this so that we can call our emergency service for elevators to check this immediately. Please note the HVAC system is in Boiler and Chiller system and we have to follow the guidelines of Arlington County. Please call or email management at (703)418-3700 or email manager@buchananapts.com to discuss this further. Stay safe and healthy! Sincerely, Shahnaz Faruque (Property Manager).
              Review Author Icon

              Resident 755247

              Verified Resident ā€¢ 2020

              3/25/2020

              The move in experience was horrible. The elevator was not reserved as promised, it took me 3x longer to move in and I had to pay my movers for 3 extra hours of moving. I called three times throughout the day and no oneā€¦Ā See More >
                Review Author Icon

                Resident 754736

                Verified Resident ā€¢ 2020

                3/23/2020

                Front desk was incredibly helpful securing elevators and getting us to the right areas for move in. Leasing staff was mixed. Some individuals were helpful, others seemed disorganized and unclear about facilities. Manager has been very helpful and informative so we go to her withā€¦Ā See More >
                  Manager

                  4/1/2020

                  The Buchanan
                  Thank you for rating us 4/5 stars, and we appreciate your feedback. Together, we can make this community an even better place!
                  Review Author Icon

                  Resident 743543

                  Verified Resident ā€¢ 2020

                  3/23/2020

                  The Buchanan has great staff, great amenities and its location is the best. Close to the metro Station, grocery stores, shopping malls, restaurants and pharmacies. Maintenance requests usually takes 1-2 days, so its perfect when you have an emergency.

                    Manager

                    3/27/2020

                    The Buchanan
                    Thank you for grading us 5-stars. We work very hard to ensure the community is welcoming and feels like home.
                    Review Author Icon

                    Resident 751689

                    Verified Resident ā€¢ 2020

                    3/11/2020

                    From the moment we decided to tour the property to our decision to lease here we felt we were more than an occupancy rate. Shelly was phenomenal showing us apartments. She provided more information than most property tours do. She was also there to followā€¦Ā See More >
                      Manager

                      3/16/2020

                      The Buchanan
                      Thank you for rating us 4/5 stars, and we appreciate your feedback. Together, we can make this community an even better place!
                      Review Author Icon

                      Resident 751080

                      Verified Resident ā€¢ 2020

                      3/9/2020

                      The moving process was very difficult. There were 3 people moving at once and only one operational freight elevator. The elevators are also the same size as a regular elevator, so it is difficult to move large furniture. Since I have lived here I haveā€¦Ā See More >
                        Manager

                        3/11/2020

                        The Buchanan
                        Thank you for rating us 4/5 stars, and we appreciate your feedback. Together, we can make this community an even better place!
                        Review Author Icon

                        Resident 749719

                        Verified Resident ā€¢ 2016 - 2020

                        3/4/2020

                        Could be better. Email goes unanswered, repairs aren't priority even when they are safety related. Repairs are routinely marked as complete when they clearly are not. Temporary staff not well trained on business processes in the building.

                          Manager

                          3/16/2020

                          The Buchanan
                          Thank you for taking the time to leave us feedback. We are sorry to hear that you did not have a good experience and would like to get a better understanding of how we can improve. Please give us a call at (703)-418-3700 or email manager@buchananapts.com. We look forward to making this right for you. Respectfully, Shahnaz Faruque, Property Manager
                          Review Author Icon

                          Resident 748894

                          Verified Resident ā€¢ 2020

                          3/2/2020

                          My new apartment is perfect! Small enough to be affordable but big enough for a functional kitchen, washer and dryer, bed and tv. And everything is new. I love it. Location is great, too. I commute downtown dc.

                            Manager

                            3/11/2020

                            The Buchanan
                            Thank you for rating us 4/5 stars, and we appreciate your feedback. Together, we can make this community an even better place!
                            Review Author Icon

                            Resident 744204

                            Verified Resident ā€¢ 2019 - 2020

                            2/12/2020

                            The building tries to foster a community feel with pizza nights, breakfast on the go and hh. The building is older and has its quirks but is generally well maintained. Front desk staff is helpful. Location is great as numerous commuting options are available andā€¦Ā See More >
                              Manager

                              2/13/2020

                              The Buchanan
                              Thank you for rating us 4/5 stars, and we appreciate your feedback. Together, we can make this community an even better place!
                              Review Author Icon

                              Resident 740181

                              Verified Resident ā€¢ 2020

                              1/29/2020

                              Great apartment - spacious, clean, and nice location. Staff was very friendly upon move in, and the space was ready for move in. Great amenities, such as an exercise room, billiards room, and lots of community events.

                                Manager

                                3/11/2020

                                The Buchanan
                                First of all, we'd like to take this opportunity to thank you for your residency. We never forget that our residents are the reason we are here and your satisfaction is of utmost importance to us. It makes our day to know that you are happy at The Buchanan and we look forward to serving you for many years to come. Sincerely, Shahnaz Faruque, Property Manager
                                Review Author Icon

                                Resident 740178

                                Verified Resident ā€¢ 2020

                                1/29/2020

                                Easy Move in.........................................................

                                  Manager

                                  2/13/2020

                                  The Buchanan
                                  Thank you for the review. We believe in "service with a smile!"
                                  Review Author Icon

                                  Resident 733203

                                  Verified Resident ā€¢ 2019 - 2020

                                  1/3/2020

                                  Nice place, great location. Haven't been there long enough to meet people, but so far very friendly and secure. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

                                    Manager

                                    1/22/2020

                                    The Buchanan
                                    Thank you for rating us, and we appreciate your feedback. Together, we can make this community an even better place! Respectfully, John Debs Property Manager The Buchanan 320 23rd Street Arlington Virginia 22202 703-418-3700
                                    Review Author Icon

                                    Resident 731184

                                    Verified Resident ā€¢ 2019 - 2020

                                    2/19/2020

                                    My best friends being my wife and our two dogs have been blessed with the opportunity to travel often and live around the world. I had lived in Arlington 20 odd years ago and can't say that I have found memories. That and moving from Singaporeā€¦Ā See More >
                                      Manager

                                      1/20/2020

                                      The Buchanan
                                      Thank you for rating us 4/5 stars, and we appreciate your feedback. Together, we can make this community an even better place!, We hope you will call The Buchanan. home for a long time to come. Respectfully, John Debs Property Manager The Buchanan 320 23rd Street Arlington' Virginia 22202 703-418-3700
                                      Review Author Icon

                                      Resident 730586

                                      Verified Resident ā€¢ 1999 - 2020

                                      4/3/2020

                                      The management and staff truly care about the wellbeing of residents. They respond quickly, to maintenance requests, whatever the time of day. The office and front desk staff always have a positive attitude and take any concerns or issues seriously.

                                        Manager

                                        1/20/2020

                                        The Buchanan
                                        Thank you for rating us 4/5 stars, and we appreciate your feedback. Together, we can make this community an even better place!, We hope you will call The Buchanan. home for a long time to come. Respectfully, John Debs Property Manager The Buchanan 320 23rd Street Arlington' Virginia 22202 703-418-3700
                                        Review Author Icon

                                        Resident 726742

                                        Verified Resident ā€¢ 2019

                                        12/11/2019

                                        I? just recently moved in and the staff has been extremely helpful. Especially Shelley and Roosevelt. It's a busier apartment building then I'm used to lots of people but still very quiet. I? also like the monthly events the buildings host and location to metroā€¦Ā See More >
                                          Manager

                                          12/24/2019

                                          The Buchanan
                                          Wow, thank you for taking the time to tell us how great Shelly and Roosevelt are. We couldn't agree more with you and are honored to have them both as part of our team. We get frequent compliments about how customer-focused they are and know that they truly enjoy serving our customers. We are also happy to hear that you like the location and the monthly events. we hope you will call The Buchanan home for a long time to come. Respectfully, John Debs Property Manager TheBuchanan320 23rd Street Arlington' Virginia, 22202( p) 703-418-3700
                                          Review Author Icon

                                          Johnson-Johnson

                                          Resident ā€¢ 2014 - 2019

                                          12/9/2019

                                          1) The fire alarm goes off at random times without any explanation. 2) They don't enforce the dog park rules so the dogs are parking late at night. 3) The water is shut off several times throughout the month along with random hot water emergencyā€¦Ā See More >
                                            Manager

                                            12/18/2019

                                            The Buchanan
                                            Thank you for taking the time to leave us feedback. We are sorry to hear that you did not have a good experience and would like to get a better understanding of how we can improve. Please give us a call at (703)-418-3700. We look forward to making this right for you. Respectfully, John Debs, Property Manager.
                                            Review Author Icon

                                            Resident 719881

                                            Verified Resident ā€¢ 2019 - 2020

                                            2/10/2020

                                            Nice comfortable apartment space. Spacious and neat. Though heating is not centralized. There's renovation work going on but it isn't too noisy. Sometimes elevators are not working. And there are some teething issues. But nice place to live in

                                              Manager

                                              12/18/2019

                                              The Buchanan
                                              Thank you for rating us 4/5 stars, and we appreciate your feedback. We are happy to hear that you like the location, the amenities and the size of your unit. Respectfully, John Debs Property Manager TheBuchanan320 23rd Street Arlington' Virginia, 22202( p) 703-418-3700
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2018 - 2019

                                              11/17/2019

                                              Expect to be woken up at least three to four times a week by dogs barking. Today was the worst dog barking day we have had in months it was unlivable. If you can imagine hearing dogs barking for 4 hours a day and areā€¦Ā See More >
                                                Manager

                                                11/20/2019

                                                The Buchanan
                                                First of all, thank you for calling The Buchanan 'home'. We appreciate the opportunity you're giving us to improve our service. Our goal is to always exceed our valued customer's expectations by offering a five-star living experience and we take this very seriously. We are taking all the necessary steps to remedy this situation. Respectfully, John Debs Property Manager The Buchanan 320 23rd Street Arlington Virginia, 22202 (p) 703-418-3700
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2018 - 2019

                                                11/6/2019

                                                NoVA renters looking for new digs: don't let the apartment sizes and proximity to the Metro lure you into The Buchanan apartments in Crystal City. Among the issues we've had in the 6 months we've been here: I came home close to 9 pm lastā€¦Ā See More >
                                                  Manager

                                                  11/20/2019

                                                  The Buchanan
                                                  Dear Mrs. Theim. We appreciate the opportunity you're giving us to improve our service. Our goal is to always exceed our valued customer's expectations by offering a five-star living experience and we take this very seriously. We kindly request the opportunity to sit down with you to discuss how we can make this right. Please contact us to set a time to talk. Respectfully, John Debs Property Manager The Buchanan 320 23rd Street Arlington, Virginia 22202 (p) 703-418-3700
                                                  Review Author Icon

                                                  Resident 710940

                                                  Verified Resident ā€¢ 2017 - 2019

                                                  10/28/2019

                                                  Location location location! If one works in the DC metropolitan area, everything is accessible. No need for a car! Great value for these spacious apartments. The occasionally hosted events for residents are a big plus, not to mention the daily morning Coffee/tea. Love living here!

                                                    Manager

                                                    11/7/2019

                                                    The Buchanan
                                                    Thank you for rating us 4/5 stars, and we appreciate your feedback. Together, we can make this community an even better place! Respectfully, John Debs Property Manager The Buchanan 320 23rd Street Arlington, Virginia 22202 (p) 703-418-3700

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
                                                    This community is managed by

                                                    Dweck Properties

                                                    D+
                                                    D+
                                                    Communities
                                                    16

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 388 number of votes by renters, The Buchanan is currently rated 4 out of 5 stars.
                                                    The Buchanan is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Buchanan is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    The Buchanan is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Buchanan is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Buchanan is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    The Buchanan is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Dweck Properties
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    The Buchanan

                                                    March 2024

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                                                    The Buchanan is an apartment in Arlington in zip code 22202. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $3,747. Nearby cities include Falls Church, Washington, Alexandria, Annandale, and Oxon Hill.

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