Like other NOVA apt reviews I've read, they don't build the apts. with residents in mind. Floors and walls are thin and for my part, I have to inhale neighbors' smoke through the vents. Apparently the staff who show you around when you first come are not synonymous with the woman who habitates (sometimes) the front office and has a rather "you're stuck with us now" attitude. I think she's new and apparently they weren't trying to improve with that choice. The office is OFTEN closed during it's "open hours" and if you do ask about policies, instead of being customer service oriented, my encounters have been more like, "Oh." or "Nothing I can do." The implication being if you expect anything from your residence, get a house. Not impressive which is too bad because they have the area to create a phenom.

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