So many words can describe how bad these apartments are. I have lived here 9 months and I am so ready to move. From word of mouth from other tenants (approximately 15 tenants) there has been flooded apartments due to bad sprinkler pipes and pluming pipes, ceilings falling, appliances breaking (washer, dryer, dishwasher, garbage disposal, heater AC etc.), cracked walls, bugs, and we have even lost the sense of security from gun shots, cars being broken into, and police visiting often for who knows why anymore. The thing that makes this all worse is the management. If something in your apartment breaks it takes forever to get something fixed. We have once gone 3 weeks waiting for the dishwasher to be fixed. Others I have heard from have waited approximately the same amount of time for their maintenance requests. Even the most extreme experience such as your AC breaking right in the middle of Virginias hot and really humid days you still end up waiting at the least 3 days for it to be fixed. The maintenance crew is much delayed however they are very friendly, in fact they have been much more helpful then the actual management of the apartment. Management is the worst I have ever experience between the 5 different places I have been. They treat every situation like it is no big deal. They dont seem to care for anyone but your money! They have too many charges and fee then are needed and accommodated. They require a $200 fee for amenities meaning, basic upkeep of the premises, pool gym accessibility, and dog park upkeep. O.k. let me tell you a little bit about these amenities. The upkeep of the premises is not kept up. The lawn turns into jungle, and the trees overpower your back door, the pool is small for the amount of people living and they treat it as a community pool, you have to have a pool pass which if you loose you I am sure pay another fee. The gym would be nice if all the machines worked. I have gone in many many times to find the machines I wanted to use were broken forever! And the dog park, well its o.k. but once they used it in the winter, they put the shoveled snow which had a great deal of salt in it in the dog park. Dogs ate it and got sick and ended up throwing up from the salt. Not only was there salt but there was pieces of glass, and whatever else was found in the street during the snow. Very Dirty!!!! Anyways, I know this was a lot to read but from my experience and from hearing other experiences all these 9 months I cant stress to anyone enough to not waste your time or money. You will be treated the same since it seems to be a trend here. I have known here more people that want to get out of here then I know who wants to move in. I see more people move out then move in. Its in all a place I would not recommend to anyone I know and even people I dont know.

User Responses
From: annoyanmous	Date: 10/05/2008
I have lived here since 2006 and it started out nice, but turns bitter sweet quickly. Management is poor does not return calls, or passes the buck to someone else and I even had one office manager end the conversation by hanging up. He could not understand my question and I had to repeat who I was and my aptment address and the problem I was having and he just eneded up hanging up on me. I called back and got a different manager and after I stated to her what that the guy had just hung up on me she stated that she knew who it was and that it is an ongoing situation with him. Bent tree hired a towing company to tow cars and you see and hear them roaming around around in early morning hours. I think Bent Tree is in bed with the tow company. J R Towing, making money off every car they get. By the way, 150.00 dollars to 300.00 or more, and only cash accepted!!!!! or you do not get your car back, the longer your car sits the more you pay. My car was towed, J R towing S o B S, They slapped a not on it at 11:00 saying move it immediately or it will be towed. Of course I was in bed asleep and in the morning I found my car gone. Notice to move my car immediatel was crazy, I 'm already asleep and has no idea my car was incorrectly parked and needed to move quiclky, it had been towed minutes after they slapped the notice. Bent Tree states they accomodate their residents, --------!!!!!!!!!!!!! Repairs are long in coming, I saw one Bent Tree maintence guy get hand cuffed and carted off to jail. The men hired to cut grass and blow leaves do sloppy work. I see a guy with a leaf blower blow debrie up against and onto cars, and start to blow a sidewalk from debrie and then he stops to make a call on his cell phone, then just walks away from comnpleting the sidewalk. Bushes can get trimmed but they leave the cuttings on the sidewalk, making it a hazard. One night a tree fell and landed on a car. A maintence came to look over the damage. The owner of the car was upset of course, his insurance company told him to take pictures. Next the maintence guy returns with a chain saw to cut up the tree, at 12:30 am, neighbors came out to voice their anger that cutting the tree up could wait til morning, not to do it now when people could not get to sleep with the noise of the chainsaw, but the guy just did it anyway. The noise finally ended at 2 am. One renter so angry about the cutting noise came out to plea with the guy not to continue to cut the tree and wait til morning, but the maintence guy never acknowledged the renter making the renter furious, almost to the point of using the chainsaw on the maintence guy, which other renters would have preferred to have happened. The car owner was able to move his car after he took pictures, without any branches having to be cut. Bent Tree sticks notices on your door every other day, they state that if you refer someone to rent at Bent Tree you can get up to 300.00 off your one month rent. I have seen these notices planted back onto cars in shopping centers stating why not to rent at Bent Tree. Great!!! They are not suppose to rent to students, but they do, which is where you get the loud parties, I took video of a wild party and in the morning a hung over student taking off his pants and laying in the grass and then onto a car. I addressed this to a manager and was told that unless it is an ongoing problem they could not do anything about it. They could have given that renter a warning notice, but instead just pushed it aside, wanting to over look it. The manager is the one who allowed the student renter to move in in the first place! Management is now allowing, and overlooking two or more families moving into a one family apartment. Parking is a big problem also. Now they want to issue parking tags, if you have 3 vechiles you are not allowed to parkmit at Bent Tree. Any commercial vehicle has to park in one area that has only 10 spaces, and 6 of those spaces already have boats or empty trailers parked there. So those comerical vehicles have to park in rocky run sub division, which will cause an uproar, and probably end up in tickets being issued or towed, J R Towing company, S o B s!!!!! By the way county police cars are commerial vehicles? Then they will not be allowed to park either if no spaces are available. There are more commerical vehicles then spaces to park them. Bent Tree hires life guard for the pool, but they can barely understand english. Can they actually save a life when they are lying down on their own lunger? Do not trust the hot tub, you do not know who has been using it, kids as yound as 3 have peed in it, drunk people have thrown up in it, or expelled other bodily fuilds in it to their own delight. No amount of cleaning could convince me to use it, even if they actually do clean it. Which they probably do not! They spend more time and put energy into tying ballons to the Bent Tree entrances hoping to draw more tenents, then they do in actually running a competant, pleasant, reliable, and responsible establishment! While it takes two people to tye balloons to a fence, one to drive the golf cart and one to tye the ballons, leaving no one to be in the office to answer your calls or actually greet possible tenants as they come in. But I guess they need to get out to get their exercise, so riding around in the golf cart with balloons to be attached to fences is a stress reliever.

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