Bent Tree Apartments
13630 Bent Tree Circle, Centreville, VA 20121
703-266-7812  WEBSITE save favorite
AVERAGE RATING
recommended by:
33%

overall rating:
2.4
2.6
2.62 Parking:
2.5
2.53 Maintenance:
2.4
2.44 Construction:
2.6
2.63 Noise:
2.8
2.83 Grounds:
2.5
2.52 Safety:
2.3
2.34 Office Staff:
< | >

Poor customer service in mediocre apartments

From: -Anonymous-
Date posted: 2/27/2007
Years at this apartment: 2005 - 2007
 
I've been a resident of Bent Tree for a year and a half. I relocated to the area and chose these apartments based on their convenient location and fairly low price (in comparison to other local apartments). The area is convenient, but I would say you don't even get what you pay for at these apartments. The apartments are a decent size, but the layouts are not well thought out (e.g. 3 doors open to the exact same place in my apartment). The maintenance act annoyed when requested to fix something and it has taken multiple visits to fix some things in my apartment (actually, I ended fixing the faucet myself after they kept telling me there was nothing wrong with it). I referred a friend to the apartment (before I lived there long enough to realize it would not be a place I would want to recommend to others) and I did not get the advertised referral fee, but $100 less than advertised. The complex is terrible with snow removal. They do not keep up on shoveling walks and they do nothing more than plow vehicles into their parking spots in order to clear the roads. It is possible to clear a road without piling up all the snow behind parked vehicles. When repairs need done, maintenance does the least amount possible to make things liveable. For example, my bedroom closet flooded due to a pipe leak in the apartment above me, and maintenance did nothing other than pull the carpet up and put a blower fan under to dry it, then tack it right back down again...no concern with the water damage to the carpet, walls or ceiling.
The insulation isn't great in the apartments. You can easily hear anytime the upstairs neighbors are home.
I would recommend spending a little more money to get into an apartment complex that has better reviews and ratings than this one.

Recommended: NO
Overall Rating
2 out of 5
Parking:
3 of 5
Maintenance:
1 of 5
Construction: 2 of 5
Noise:
3 of 5
Grounds: 2 of 5
Safety: 2 of 5
Office Staff:
2 of 5
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