I just stumbled upon this review site looking for the phone number for Woodway so that I could give it to a friend that I am happily referring to the community. When my husband and I moved to this apartment from Alexandria, we couldn?t have been more thrilled with everything. The office staff have been super. From the moment we took our first tour of the apartments in the community this particular member of the office staff not only remembered our names and faces, but also was thoughtful enough to ask about events that we had mentioned to her previously. Also, the 2 times that we have had to call for service (once for a clogged/overflowing toilet and once because the sink stopper was stuck) the staff was in and out the same day. In fact, the day that the toilet overflowed was a Sunday morning and the maintenance guy had to be paged. He returned the call (from HOME) within 10 minutes and less than a half hour later he was at our door. He even took his shoes off before coming inside so that he wouldn?t dirty our carpet!! He was courteous and in my opinion went above and beyond what he needed to do. He went so far as to help me bring the wet towels to the laundry!
One complaint we have is that our apartment building is much closer to the rear mailboxes, but for some reason, we are required to pick our mail up at the front office location. (On the plus side, Woodway does hold all packages, something our last apartment complex did not do. This is extreemely helpful since the postoffice is normally closed by the time we get home, which means we used to have to wait until Saturday to get there)
Also, the dumpsters for trash and recycling are not very conveniently located. From what I understand, this is to make the property more aestheticly pleasing, but having to hike (or drive if you happen to have more than one bag of trash) halfway across the apartment complex is a real pain.
Other than those two very minor things, we are very happy here. The grounds are VERY well cared for, and dispite what I have read in earlier reviews, we have had ABSOLUTELY NO PROBLEM with sound isolation. In fact, when our windows are closed not only can?t we hear the planes flying overhead, but we can?t hear the thunder, rain OR any of our neighbors. (Although someone with a dog moved in above us and for about a week the dog would NOT stop crying, which was really getting on my nerves.)

So to make a long story short, I am thoroughly pleased to call Woodway my home and would highly recommend it.

Note 10/21/03: I think it is pathedic that one would accuse the office staff of writing the good reviews- I?m sure that they have more important things to attend to. The apartment complex and staff speak for itself-they do not need to use this apartment review site to pursuade people to rent here.

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