My fianc and I lived at Woodway for over a year. Woodway's charm may bring you in at first, but don't fall for it. We paid an enormous security deposit, some of which is nonrefundable. When we moved into our apartment the AC was broken, the light in the outdoor closet was broken, part of the refrigerator was broken, the mail box did not work for 2 weeks, the carpet had many stains, and one noticeable patch.

We soon had a small flood due to a faulty washing machine; which took an act of God to have fixed. The toilet ran continuously, which we made 4 calls to have fixed; each time it was only temporarily fixed.

In the winter the mice decided to resort to the building. Which was called on 3 times, but no one ever came out to look at the problem. We had several late nights at Woodway, because the "trash" that started living there pulled the fire alarm 2 different nights. Both nights were amazingly cold and caused everyone to make there way outside, until the fire department arrived to find that it was a false alarm, both times.

Once the weather started to warm up, we then lost the mice, and gained unwelcome ANTS. Our apartment was impeccably clean, no cause for ants. We had to pay for all the chemicals to have the apartment treated, because the management team ignored the calls once again.

What really got me frustrated was the lack of customer service. The maintenance workers are incredible rude. One in particular has a nasty mouth, and drives extremely fast through the complex. The office staff has horrible customer service skills. They can promise everything, but don't you count on anything.

I was extremely happy when moving out of the complex to find that I would be receiving almost a full refund of my deposit. I walked the apartment with Chuck, who claims to do "11" of these walk throughs each day. Before we opened the door to the apartment he told me that they were scheduling to have the carpet replaced. He said that the apartment looked great, the only thing that I would lose money on was the ranger burners, because they were dirty, which would cost $20. Three weeks later I got my refund check in the mail, keep in mind it should have been $280. The check was made out for $165. I called for an explanation. Come to find out the carpet that has been in the apartment going on 7 years is going to be reused, which is normally replaced every 5 years. They are charging me $135 to have it cleaned, which I would have done myself if I were not told it was being replaced. I was charged even more money for an extra coat of paint applied, which was caused by either "Smoking," or "Candle Burning" neither of which ever took place in my apartment.

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